Chapter 13.2: Communication Plan Flashcards
(13 cards)
What is a project communication plan?
It is a predefined plan specifying the methods and measures for monitoring communication throughout the project, both formal and informal.
When should the communication plan be developed?
In advance of the project, ideally as part of the overall project execution plan.
What does the communication plan typically include?
Expected reports and documents, content, frequency, responsibilities, meetings, reviews, attendees, and a tentative schedule of milestone reviews.
What does the communication plan specify about participants?
It identifies important points of contact, including who is responsible, who leads, and who attends various meetings.
Why is a communication plan important for larger projects?
It ensures clarity across teams, aligns communication expectations, and formalizes coordination among diverse stakeholders.
What is the purpose of listing good and bad documentation examples in the plan?
To provide clarity on expected standards and avoid previous project pitfalls.
What is informal communication in project settings?
Unstructured, spontaneous communication that occurs naturally among team members, often via person-to-person interaction or the “grapevine.”
Is informal communication reliable?
Not entirely—while it’s rapid and fulfils social/work needs, it can garble messages and lacks guaranteed delivery.
What is a benefit of informal communication in projects?
It often conveys critical information quickly and fosters collaboration and team cohesion.
What do some theorists say about informal communication?
They argue it is essential to organizational function, providing social connectivity and operational efficiency.
Can managers influence informal communication?
Yes—by reducing status barriers, encouraging open-door policies, and fostering casual conversations between ranks.
What is the goal of encouraging informal communication?
To enable quicker, direct communication between individuals involved in decisions or problems.
What is a sample communication plan used for? (Figure 13.1)
It maps out which stakeholders receive which types of reports or attend which meetings, clarifying roles and communication flow.
