Chapter 16 Flashcards Preview

Business Management BUS 310 > Chapter 16 > Flashcards

Flashcards in Chapter 16 Deck (35)
Loading flashcards...
1
Q

Herzberg 2-factor theory

A

1) Satisfier Factor

2) Hygiene Factor

2
Q

Satisfier Factor

A

Found in job content, such as challenging and exciting work, recognition, responsibility, advancement opportunities, or personal growth

3
Q

Hygiene Factor

A

Found in job context, such as working conditions, interpersonal relations, organizational policies, and compensation

4
Q

Maslow’s Hierarchy of Needs

A

Lower level needs should be met before progressing on to meet higher level needs

5
Q

2 Order of Needs from Maslow’s Hierarchy of Needs

A

1) Lower-order needs

2) Higher-order needs

6
Q

Lower-Order Needs

A

Physiological, safety, and social needs in Maslow’s hierarchy

7
Q

Higher-Order Needs

A

Esteem and self-actualization needs in Maslow’s hierarchy

8
Q

Progression Principal

A

A need isn’t activated until the next lower-level need is satisfied

9
Q

Deficit Principal

A

A satisfied need does not motivate behavior

10
Q

5 Alternative Work Arrangements

A

1) Flexible Working Hours
2) Compressed Workweek
3) Job Sharing
4) Telecommuting
5) Contingency Workers

11
Q

Flexible Working Hours

A

Give employees some choice in daily work hours

12
Q

Compressed Workweek

A

Allows a full-time job to be completed in less than five days

13
Q

Job Sharing

A

Splits one full-time job between two or more persons

14
Q

Telecommuting

A

Involves a portion of scheduled work hours to be completed outside of the office

15
Q

Contingency Workers

A

Employed on a part-time and temporary basis to supplement a permanent workforce

16
Q

Job Enlargement

A

Increases task variety by combining into one job two or more tasks previously done by separate workers

17
Q

Job Enrichment

A

Increases job depth by adding work planning and evaluating duties normally performed by the supervisor

18
Q

Equity Theory

A

When people believe that they have been treated unfairly in comparison to others, they try to eliminate the discomfort and restore a perceived sense of equity to the situation

19
Q

Expectancy Theory

A

Motivation = Instrumentality x Valence

20
Q

Expectancy

A

A person’s belief that working hard will result in high task performance

21
Q

Instrumentality

A

A person’s belief that various outcomes will occur as a result of task performance

22
Q

Valence

A

The value a person assigns to work-related outcomes

23
Q

What does ERG theory stand for?

A

Existence
Relatedness
Growth

24
Q

The 3 parts to ERG theory

A

1) Existence needs
2) Relatedness needs
3) Growth needs

25
Q

Existence needs

A

Desires for physical well-being/basic needs

26
Q

Relatedness needs

A

Desires for good interpersonal relationships

27
Q

Growth needs

A

Desires for personal growth and development

28
Q

McClelleand motivation theory

A

People acquire needs through their life experiences

29
Q

3 Needs Aquired in McClelleand motivation theory

A

1) Need for Achievement
2) Need for Power
3) Need for Affilitation

30
Q

Need for Achievement

A

The desire to do something better, to solve problems, or to master complex tasks

31
Q

Need for Power

A

The desire to control, influence, or be responsible for other people

32
Q

Need for Affiliation

A

The desire to establish and maintain good relations with people

33
Q

Acquired Power Theory

Need for Power Theory

A

The desire to control, influence, be responsible for other people

34
Q

Vertical Loading

A

Moves planning and controlling in from above

35
Q

Horizontal Loading

A

Move tasks in from earlier in workflow