Chapter 11 Flashcards Preview

Business Management BUS 310 > Chapter 11 > Flashcards

Flashcards in Chapter 11 Deck (26)
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1
Q

Chain of Command

A

Links all employees with successively higher levels of authority.

2
Q

Span of Control

A

The number of persons directly reporting to a manager.

3
Q

What are the types of Organizational Structures? (2)

A

1) Tall Structures

2) Flat Structures

4
Q

Tall Structures

A

Have narrow spans of control and many hierarchical levels

5
Q

Flat Structures

A

Have wide spans of control and few hierarchical levels

6
Q

Centralized

A

The concentration of authority for most decisions at the top level of an organization

7
Q

Decentralized

A

The dispersion of authority to make decisions throughout all organization levels

8
Q

Name the three Traditional Organization Structures

A

1) Functional Structure
2) Divisional Structure
3) Matrix Structure

9
Q

Functional Structure

A

Groups together people with similar skills who perform similar tasks

10
Q

Divisional Structure

A

Groups together people working on the same product, in the same area, with similar customers, or on the same processes

11
Q

Matrix Structure

A

Combines the functional and divisional structures to gain advantages and minimize disadvantages of each

12
Q

Name the three Horizontal Organization Structures

A

1) Team Structure
2) Network Structure
3) Boundaryless Structure

13
Q

Team Structure

A

Uses permanent and temporary cross-functional teams to improve lateral relations

14
Q

Network Structure

Network Organization

A

Uses information technologies to link with networks of outside suppliers and service contractors

15
Q

Boundaryless Structure

A

Eliminates internal boundaries among subsystems and external boundaries with the external environment

16
Q

Name the 4 basis for Organizational Structures

A

1) Product Structure
2) Geographical Structure
3) Customer Structure
4) Process Structure

17
Q

Product Structure

A

Groups together people and jobs focused on a single product or service

18
Q

Geographical Structure

A

groups together people and jobs performed in the same location

19
Q

Customer Structure

A

Groups together people and jobs that serve the same customers or clients

20
Q

Process Structure

A

Groups jobs and activities that are part of the same process.

21
Q

Cross Functional Teams

A

Brings together members from different functional departments

22
Q

What are the 3 Organizational Designs

A

1) Mechanistic
2) Bureaucratic
3) Organic

23
Q

Mechanistic Organizational Design

A

Centralized, with many rules and procedures, a clear-cut division of labor, narrow spans of control, and formal coordination

24
Q

Bureaucratic Organizational Design

A

Emphasizes formal authority, order, fairness, and efficiency

25
Q

Organic Organizational Design

A

Decentralized, with fewer rules and procedures, open divisions of labor, wide spans of control, and more personal coordination.

26
Q

Organizational Design

A

The process of creating structures that accomplish mission and objectives