Chapter 12 Flashcards Preview

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Flashcards in Chapter 12 Deck (25)
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1
Q

Organizational Culture

A

The system of shared beliefs and values that guides behavior in organizations

2
Q

Observable Culture

A

What one sees and hears when walking around an organization

3
Q

Elements of Observable Culture

A

1) Heroes
2) Rites and Rituals
3) Stories
4) Symbols

4
Q

Heroes

A

People (past or present) who display core values

5
Q

Rites and Rituals

A

Celebration of heroes and events displaying core values

6
Q

Stories

A

Tales about events conveying core values

7
Q

Symbols

A

Language and other symbols conveying core values

8
Q

Core Culture

A

Consists of the core values, or underlying assumptions and beliefs that shape and guide people’s behaviors in an organization

9
Q

Core Values

A

Beliefs and values shared by organization members

10
Q

5 Types of Change

A

1) Top-down change
2) Bottom-up change
3) Incremental change
4) Transformational change
5) Improvisational change

11
Q

Top-Down Change

A

The change initiatives come from senior management

12
Q

Bottom-Up Change

A

The initiatives for change come from any and all parts of the organization, not just top management

13
Q

Incremental Change

A

Bends and adjusts existing ways to improve performance

14
Q

Transformational Change

A

Results in a major and comprehensive redirection of the organization

15
Q

Improvisional Change

A

Making continual adjustments as changes are being implemented

16
Q

3 Phases to Change Process

A

1) Unfreezing
2) Changing
3) Refreezing

17
Q

Unfreezing

A

A situation is prepared for change and felt needs for change and developed

18
Q

Changing

A

Something new takes place in the system, and change is implemented

19
Q

Refreezing

A

Stabilize the change and create the conditions for its long-term continuity

20
Q

Strategy

A

A plan of action or policy designed to achieve a major or overall goal

21
Q

3 Types of Change Strategies

A

1) Force-Coercion Strategy
2) Rational Persuasion Strategy
3) Shared Power Strategy

22
Q

Force-Coercion Strategy

A

Pursues change through formal authority and/or the use of rewards or punishments

23
Q

Rational Persuasion Strategy

A

Pursues change through empirical data and rational argument

24
Q

Shared Power Strategy

A

Pursues change by participation in assessing change needs, values, and goals

25
Q

Value-Based Management

A

Actively develops, communications, and enacts shared values