Chapter 9

Question 1

Controlling

Answer 1

The process of measuring performance and taking action to ensure desired results

Question 2

Feedforward Controls

Answer 2

Ensures that directions and resources are right before the work begins

Question 3

Concurrent Controls

Answer 3

Focus on what happens during work process; monitor ongoing operations to make sure they are being done according to plan

Question 4

Feedback Controls

Answer 4

Take place after work is completed; focus on quality of end results

Question 5

Bureaucratic Controls

Answer 5

Influences behavior through authority, policies, procedures, job descriptions, budgets, and day-to-day supervision

Question 6

Market Controls

Answer 6

Influence of market competition on the behavior of organizations and their members

Question 7

Control Equation

Answer 7

Need for Action =

Desired Performance - Actual Performance

Question 8

The 4 Steps in Control Process

Answer 8

1) Establish objectives and standards
2) Measure actual performance
3) Compare results with objectives and standards
4) Take corrective action