Chapter 17 Final Exam Flashcards Preview

Business Management BUS 310 > Chapter 17 Final Exam > Flashcards

Flashcards in Chapter 17 Final Exam Deck (19)
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1
Q

Teamwork

A

The process of people actively working together to accomplish common goals

2
Q

Synergy

A

The creation of a whole greater than the sum of its individual parts

3
Q

Virtual (Distributed) Team

A

Work together and solve problems through computer-based interactions

4
Q

5 Stages of Team Development

A

1) Forming
2) Storming
3) Norming
4) Performing
5) Adjourning

5
Q

Forming

A

Initial orientation and interpersonal testing

6
Q

Storming

A

Conflict over tasks and ways of working as a team

7
Q

Norming

A

Consolidation around task and operating agendas

8
Q

Performing

A

Teamwork and focused task performance

9
Q

Adjourning

A

Task accomplishment and eventual disengagement

10
Q

Norm

A

A behavior, rule, or standard expected to be followed by team members

11
Q

Decision Making

A

The process of making choices among alternative courses of action that are possible

12
Q

6 Decision Making Strategies

A

1) Lack of Response
2) Authority Rule
3) Minority Rule
4) Majority Rule
5) Consensus
6) Unanimity

13
Q

Lack of Response

A

Ideas have been bypassed by simple lack of response

14
Q

Authority Rule

A

Person in authority makes the decision for the team

15
Q

Minority Rule

A

Few people are able to dominate the team into making a decision that they prefer

16
Q

Majority Rule

A

The greater number should exercise greater power/have final decision

17
Q

Consensus

A

Full discussion leads to one alternative being favored by most members, and the other members agree to support it.

18
Q

Unanimity

A

All team members agree on the course of action to be taken

19
Q

Groupthink

A

A tendency for highly cohesive teams to lose their evaluative capabilities