Chapter 17 Final Exam

Question 1

Teamwork

Answer 1

The process of people actively working together to accomplish common goals

Question 2

Synergy

Answer 2

The creation of a whole greater than the sum of its individual parts

Question 3

Virtual (Distributed) Team

Answer 3

Work together and solve problems through computer-based interactions

Question 4

5 Stages of Team Development

Answer 4

1) Forming
2) Storming
3) Norming
4) Performing
5) Adjourning

Question 5

Forming

Answer 5

Initial orientation and interpersonal testing

Question 6

Storming

Answer 6

Conflict over tasks and ways of working as a team

Question 7

Norming

Answer 7

Consolidation around task and operating agendas

Question 8

Performing

Answer 8

Teamwork and focused task performance

Question 9

Adjourning

Answer 9

Task accomplishment and eventual disengagement

Question 10

Norm

Answer 10

A behavior, rule, or standard expected to be followed by team members

Question 11

Decision Making

Answer 11

The process of making choices among alternative courses of action that are possible

Question 12

6 Decision Making Strategies

Answer 12

1) Lack of Response
2) Authority Rule
3) Minority Rule
4) Majority Rule
5) Consensus
6) Unanimity

Question 13

Lack of Response

Answer 13

Ideas have been bypassed by simple lack of response

Question 14

Authority Rule

Answer 14

Person in authority makes the decision for the team

Question 15

Minority Rule

Answer 15

Few people are able to dominate the team into making a decision that they prefer

Question 16

Majority Rule

Answer 16

The greater number should exercise greater power/have final decision

Question 17

Consensus

Answer 17

Full discussion leads to one alternative being favored by most members, and the other members agree to support it.

Question 18

Unanimity

Answer 18

All team members agree on the course of action to be taken

Question 19

Groupthink

Answer 19

A tendency for highly cohesive teams to lose their evaluative capabilities