Chapter 8

Question 1

Group

Answer 1

A collection of two or more interacting individuals with a stable pattern of relationships who share common goals

Question 2

What are the two types of groups?

Answer 2

Formal and informal

Question 3

What are the two types of formal groups?

Answer 3

Command and task groups

Question 4

What are the two types of informal groups?

Answer 4

Interest and friendship group

Question 5

What are command groups?

Answer 5

hierarchy group

Question 6

What are task groups?

Answer 6

A group formed to complete a task

Question 7

What are formal groups defined by?

Answer 7

organization structure

Question 8

What are informal groups?

Answer 8

groups formed to respond to common interests or social interaction.

Question 9

What are the six reasons people join groups?

Answer 9

For security, status, self-esteem, power, goal achievement, and organizational structure.

Question 10

What are the five stages of group developement

Answer 10

Forming, Storming, Norming, performing, and adjourning

Question 11

What is forming characterized by?

Answer 11

caution, confusion, an uncertainty.

Question 12

What is storming characterized by?

Answer 12

tension, hostility, and intragroup conflict.

Question 13

What is norming characterized by?

Answer 13

establishing group norms and close relationships

Question 14

What is performing characterized by?

Answer 14

focusing on the accomplishment of the task.

Question 15

What is adjourning characterized by?

Answer 15

wrapping up activities and getting closure.

Question 16

What is a team?

Answer 16

a group who has complementary skills and are committed to a common purpose or set of performance goals for which they hold themselves mutually accountable.

Question 17

What is synergy?

Answer 17

is building a force that is greater than the sum of its parts.

Question 18

What are the 5 dysfunctions of a team?

Answer 18

absence of trust, fear of conflict, lack of healthy conflict, avoidance of accountability, failure to hold others accountable.

Question 19

What is the punctuated equilibrium model (PEM)?

Answer 19

It a model that focuses on timing and performance.

Question 20

When does the transition in PEM occur?

Answer 20

between Phase 1 and 2

Question 21

What is the midpoint in PEM?

Answer 21

The midlife crisis where the group needs to get in gear.

Question 22

What are the three team?

Answer 22

problem-solving, cross-functional, and self-managed

Question 23

What are problem-solving teams?

Answer 23

Teams that are made to solve a specific problem

Question 24

What are cross-functional teams?

Answer 24

Brings together workers from different areas, functions, and even levels of the organization to focus on a specific task.

Question 25

What are self-managed work teams?

Answer 25

usually 10-15 workers who take over management of the process.

Question 26

What are 11 team issues?

Answer 26

size, team skills, authority, geography, goals, timing, leadership, reward systems, group decision making, team meetings, and trust.

Question 27

What is social loafing?

Answer 27

tendency for individuals to put forth just enough effort to get by when working with others.

Question 28

What are the 5 characteristics of trust?

Answer 28

dependency, predict, ethically integrity, competence

Question 29

What are virtual teams?

Answer 29

group of people using technology to communicate and function as a team while different locations.

Question 30

What is groupthink?

Answer 30

occurs when group conformity overrides reality.

Question 31

What is groupshift?

Answer 31

occurs because of a lack of individual responsibility which causes the group shifts to become more conservative or more risky.

Question 32

What is escalation of commitment ?

Answer 32

staying with a course of action beyond where it is reasonable.