CHAPTER 9

Question 1

job satisfaction

Answer 1

Positive
attitude or emotional
state resulting from the
appraisal of one’s job or
job experience.

Question 2

Hawthorne effect

Answer 2

A
change in behavior or
attitudes that was the
simple result of increased
attention.

Question 3

attitudes

Answer 3

Relatively stable
feelings or beliefs that are
directed toward specific
persons, groups, ideas,
jobs, or other objects.

Question 4

overall satisfaction

Answer 4

Overall assessment of job satisfaction that results either
from mathematically combining scores based on
satisfaction with specific
important aspects of work
or a single overall evaluative rating of the job

Question 5

facet satisfaction

Answer 5

Information related to specific
facets or elements of job
satisfaction.

Question 6

job description index

Answer 6

One of the most
extensively researched and
documented job satisfaction instruments; assesses
satisfaction with five distinct areas: the work itself,
supervision, people, pay,
and promotion.

Question 7

minnesota satisfaction questionnaire

Answer 7

A
commonly used job satisfaction instrument that
assesses particular aspects
of work (e.g., achievement, ability utilization) as
well as scores for extrinsic
satisfaction and intrinsic
satisfaction.

Question 8

intrinsic satisfaction

Answer 8

Satisfaction that derives
from aspects central, or
intrinsic, to the job itself,
such as responsibility.

Question 9

extrinsic satisfaction

Answer 9

Satisfaction that derives
from aspects extrinsic, or
external, to job tasks, such
as pay or benefits.

Question 10

commitment

Answer 10

Psychological and emotional
attachment an individual
feels to a relationship, an
organization, a goal, or an
occupation.

Question 11

affective commitment

Answer 11

An emotional attachment
to an organization.

Question 12

continuance commitment

Answer 12

Perceived cost of leaving
an organization.

Question 13

normative commitment

Answer 13

An obligation to remain in
an organization

Question 14

occupational commitment

Answer 14

Commitment to a particular occupational field;
includes affective, continuance, and normative
commitment

Question 15

job embeddedness

Answer 15

The
many and varied types of
commitment that individuals feel toward coworkers, teams, organizations,
and careers.

Question 16

organizational identification

Answer 16

The
process whereby
individuals derive a feeling
of pride and esteem from
their association with an
organization. Individuals may also take pains to
distance themselves from
the organization for which
they work—this would
be called organizational
disidentification.

Question 17

employee engagement

Answer 17

A positive work-related
state of mind that includes
high levels of energy,
enthusiasm, and identification with one’s work.

Question 18

moods

Answer 18

Generalized state
of feeling not identified
with a particular stimulus and not sufficiently
intense to interrupt ongoing thought processes.

Question 19

emotions

Answer 19

An effect or
feeling, often experienced
and displayed in reaction
to an event or thought
and accompanied by physiological changes in various systems of the body

Question 20

affect circumplex

Answer 20

Figure in which opposite
emotions appear directly
across from each other in
the circle.

Question 21

process emotion

Answer 21

Reaction that results from
consideration of the tasks
one is currently doing

Question 22

prospective emotion

Answer 22

Reaction that results
from a consideration
of the tasks one anticipates doing.

Question 23

retrospective emotion

Answer 23

Reaction that results
from a consideration of
the tasks one has already
completed.

Question 24

negative affectivity

Answer 24

Disposition wherein
individuals are prone to
experience a diverse array
of negative mood states
(e.g., anxiety, depression,
hostility, and guilt).

Question 25

positive affectivity

Answer 25

Disposition in which individuals are prone to describe themselves as cheerful, enthusiastic, confident, active, and energetic.

Question 26

core self-evaluation

Answer 26

Assessments that individuals make of their circumstances; elements of core evaluations include self esteem, self-efficacy, locus of control, and the absence of neuroticism.

Question 27

withdrawal behaviors

Answer 27

Absenteeism, turnover, tardiness, and retirement may be different manifestations of a larger con struct called withdrawal.

Question 28

work withdrawal

Answer 28

Action that represents an attempt by the individual to withdraw from work but maintain ties to the organization and the work role; includes lateness and absenteeism.

Question 29

job withdrawal

Answer 29

Action that represents an individual’s willingness to sever ties to an organization and the work role; includes intentions to quit or retire.

Question 30

progression hypothesis

Answer 30

A progression of withdrawal behaviors that start with tardiness, increase to absenteeism, and eventually result in a decision to quit or retire.

Question 31

telecommuting

Answer 31

Accomplishing work tasks from a distant location using electronic communication media.

Question 32

work-family balance

Answer 32

Area of research that investigates whether the satisfaction that one experiences at work is in part affected by the satisfaction that one experiences in nonwork, and vice versa.

Question 33

psychological concepts

Answer 33

Beliefs that people hold regarding terms of an exchange agreement between themselves and the organization.

Question 34

job crafting

Answer 34

Self-initiated changes that employees actively make to their jobs to help them increase interesting job characteristics and decrease unpleasant job demands