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MGCR 222 > Communicating > Flashcards

Flashcards in Communicating Deck (17):
1

converting a message into symbolic form is ___

encoding

2

when encoding, it is important to: (2)

1. recognize importance of being persuasive
2. frame message with respect to receiver

3

the recognition and comprehension of a message followed by the interpretation and evaluation of said message is ____

decoding

4

what are the 5 steps in active listening?

1. no judgement or evaluation
2. repeat it back or paraphrase content
3. reflect on implications, test out expansion of their idea
4. ask about assumptions, beliefs, feelings
5. invite further contribution

5

name some barriers to communication (7)

-"noise"
-manipulation of messages
-poor choice of channel
-selective decoding
-info overload
-anxiety and defensiveness
-different interpretations of actions, words, symbols

6

what are channels?

medium through which a message travels

7

give examples of high and low channels

high: face-to-face, video conference

low: email, formal report, letter

8

collectivist vs. individualist cultures

-indirect vs direct communication
-modest vs self-promoting
-silence vs talkative
-high vs low context
-body language

9

what are cultural issues with "talking"

some cultures see talking as knowledge and confidence, others see it as noise and self-promoting

10

____ share both intro and extroverted characteristics

ambiverts

11

the vicious cycle of introverts can relate to ___ ___

stereotype threat

12

what are the main 4 issues with communication?

1. universal errors
2. cultural differences
3. introvert/extrovert differences
4. gender differences

13

gender differences can apply in 4 areas

1. apologies
2. feedback
3. compliments
4. conflict

14

what are the three types of noise that prevent effective listening?

1. environmental (ex. lawnmower)
2. physiological (ex. headache)
3. emotional (ex. worry, fear)

15

high vs. low context

high context culture:
-many things left unsaid
-word choice important
-more intuitive

low context culture:
-communicator must be explicit
-generally talk more to convey message

16

what is the arc of distortion?

difference between what the sender intends to communicate and what the receiver actually understands

17

_____ is the ability to communicate clearly and directly what you need or want from another person in a way that doesn't deny or infringe upon the other's rights

assertiveness