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Flashcards in Teams Deck (23):
1

what are the 4 types of work teams?

1. problem-solving (process-improvement) --> employees from same dept
2. self-managed (directed)
3. cross-functional -->employees from same hierarchical level but from different work areas
4. virtual

2

describe the nominal group technique

1. team members receive description of problem
2. individuals silently write down possible solutions
3. individuals take turns describing solutions, evaluating ideas
4. individuals silently rank each solution presented

3

what are the 3 measures of creativity?

1. fluency
2. flexibility
3. originality

4

____ is the number of ideas generated

fluency

5

___ is how many different types (categories) of ideas

flexibility

6

___ is how unique the ideas are

originality

7

___ ___ is the type of thinking we do when solving a well-defined, straightforward, correct answer to a problem

convergent thinking

8

___ ___ is the type of thinking we do when solving an abstract or new problem that has many possible answers, solutions, or outcomes

divergent thinking

9

describe the punctuated equilibrium model

PHASE 1: follows first meeting, longest stage

TRANSITION: group realizes that due date is coming up, they need to jump into action

PHASE 2: shorter than phase 1, good chunk of work completed

LAST MEETING: characterized by markedly accelerated activity

10

What are the 4 stages that teams go through?

1. Forming
2. Storming
3. Norming
4. Performing

11

describe the forming stage

uncertainty about: leadership, structure, team's purpose, membership

complete when members have more certainty about purpose, resources, leadership

12

describe the storming stage

-intra-group conflict
-members resist constraints that the group imposes on individuality
-roles and relatively clear hierarchy of leadership will emerge in group when this stage is complete

role expectations, role conflict, role ambiguity and role overload/underload

13

role ____ is when too much/little is expected of someone

overload/underload

14

role ____ are how others believe a person should act in a given situation

expectations

15

role ___ is when you have multiple roles and complying with one role makes it difficult to comply with another

conflict

16

role ___ is when a person is unclear with his/her role

ambiguity

17

list possible group roles

-Devil's advocate
-clean-up person
-arbitrator
-leader/facilitator
-note taker/timekeeper

18

describe the norming stage

make two types of norms explicit:

1. performance norms (goals): timing, quality, harmony, learning, etc.
2. behavioral norms

19

describe the performing stage

-fully functional
-members understand roles, interdependencies, weaknesses
-support each other to achieve goals

20

__ __ are when data is not straightforward, high stakes, emotional

hot topics

21

__ ___ are when data is straightforward, low stakes, fact-based discussions

cool topics

22

describe the false consensus effect

-cognitive bias where a person tends to overestimate the extent to which their opinions and values are normal and typical of others
-leads to perception of consensus that doesn't exist
-belief that others think the way that you do

23

describe naive realism

-human tendency to believe that we see the world around us objectively
-people who disagree with us must be uninformed, irrational, biased