Communications - Chapter 1

Question 1

What assumptions shape the idea?

Answer 1

The sender’s experiences

Question 2

What does encoding mean?

Answer 2

This means converting the idea into words or gestures that will convey meaning

Question 3

What is bypassing?

Answer 3

When misunderstanding from missed meanings

Question 4

What are some channels?

Answer 4

Computer, telephone, cell phone, letter, memorandum, report, announcement, pictures, spoken word?

Question 5

What is noise?

Answer 5

Anything that interrupts the transmission of message in communication process

Question 6

What is decoding mean?

Answer 6

Translating the message from it’s symbol form into meaning

Question 7

What is feedback?

Answer 7

The verbal and nonverbal responses of the receiver

Question 8

Why is feedback important?

Answer 8

It helps the sender know the message was received and understand

Question 9

What is ethical behavior?

Answer 9

Doing the right thing given the circumstances

Question 10

What is the false necessity trap?

Answer 10

Convincing yourself that no other choice exists

Question 11

What is the doctrine of relative filth?

Answer 11

Comparing your unethical behavior with some else’s even more unethical behavior

Question 12

What is the rationalization trap (su giai thich duy ly)?

Answer 12

Justifying unethical actions with excuses

Question 13

What is the self deception (su doi tra) trap?

Answer 13

Persuading yourself, for example, that a lie is not really a lie

Question 14

What is the ends justify the means trap?

Answer 14

Using unethical methods to accomplish a goal

Question 15

What are the goals of ethical business communicators?

Answer 15

Abide by the law, tell the truth, label opinions, be objective, communicate clearly, use inclusive language, give credit

Question 16

What 4 obstacles create misunderstanding?

Answer 16

Bypassing, differing frames of reference, lack of language skill, and distractions

Question 17

What is differing frames of reference?

Answer 17

Your unique frame is formed by a combination your experiences, education, culture, expectations, personality, and other elements.

Question 18

What are distractions (su lam dut quang)?

Answer 18

Emotional interference, physical distractions and digital interruptions

Question 19

How do you overcome communication obstacles?

Answer 19

Half the battle in communicating successfully is recognizing the entire process is sensitive and susceptible to breakdown

Question 20

What frame of reference questions do effective communicators ask?

Answer 20

How is that individual likely to react to my message?

Does the receiver know as much about the subject as I do?

Question 21

What are 2 ways to lessen misunderstandings?

Answer 21

Arrange your ideas logically and use words precisely. A large part is listening.

Question 22

Effective communicators ask what feedback questions?

Answer 22

Do you understand? What questions do you have?