Communications - Chapter 1 Flashcards Preview

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Flashcards in Communications - Chapter 1 Deck (22):
1

What assumptions shape the idea?

The sender's experiences

2

What does encoding mean?

This means converting the idea into words or gestures that will convey meaning

3

What is bypassing?

When misunderstanding from missed meanings

4

What are some channels?

Computer, telephone, cell phone, letter, memorandum, report, announcement, pictures, spoken word?

5

What is noise?

Anything that interrupts the transmission of message in communication process

6

What is decoding mean?

Translating the message from it's symbol form into meaning

7

What is feedback?

The verbal and nonverbal responses of the receiver

8

Why is feedback important?

It helps the sender know the message was received and understand

9

What is ethical behavior?

Doing the right thing given the circumstances

10

What is the false necessity trap?

Convincing yourself that no other choice exists

11

What is the doctrine of relative filth?

Comparing your unethical behavior with some else's even more unethical behavior

12

What is the rationalization trap (su giai thich duy ly)?

Justifying unethical actions with excuses

13

What is the self deception (su doi tra) trap?

Persuading yourself, for example, that a lie is not really a lie

14

What is the ends justify the means trap?

Using unethical methods to accomplish a goal

15

What are the goals of ethical business communicators?

Abide by the law, tell the truth, label opinions, be objective, communicate clearly, use inclusive language, give credit

16

What 4 obstacles create misunderstanding?

Bypassing, differing frames of reference, lack of language skill, and distractions

17

What is differing frames of reference?

Your unique frame is formed by a combination your experiences, education, culture, expectations, personality, and other elements.

18

What are distractions (su lam dut quang)?

Emotional interference, physical distractions and digital interruptions

19

How do you overcome communication obstacles?

Half the battle in communicating successfully is recognizing the entire process is sensitive and susceptible to breakdown

20

What frame of reference questions do effective communicators ask?

How is that individual likely to react to my message?
Does the receiver know as much about the subject as I do?

21

What are 2 ways to lessen misunderstandings?

Arrange your ideas logically and use words precisely. A large part is listening.

22

Effective communicators ask what feedback questions?

Do you understand? What questions do you have?