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Flashcards in Consultants Deck (26):
1

Consultation involves three parties at minimum. what are they?

The consultant, the consultee and the client

2

Remley and Herling distinguish between two specific contexts. What are they?

Peer consultation
- consulting with an individual.

Organizational consultation
- consulting with organizations such as businesses, agencies, or schools.

3

What is content oriented consultation?

Focuses on the transfer of knowledge or information from the consultant to the consulted.

Expert and assumes the role of the problem solver

4

What is the process oriented consultation?

Focuses on how and why probably are occurring.

The consultant May use communication, attribution, change or motivational theories to help consultee or organization make changes

5

Caplan's mental health consultation model is based on what?

Psychodynamic perspective

6

Caplin proposed that professionals need consultation when there is a deficit in?

Skills
Self-confidence
Knowledge
Objectivity

7

What is the loss of objectivity?

The most frequent reason for a request for consultation, is attributed to the consultee identifying with the client's problem.

8

Four consultation relationships

Client centered consultation
Consultee centered consultation
Program centered consultation
Consultee centered administrative consultation

9

Schein's model of consultation is a process model they emphasizes on?

Group dynamics and communication processes within organizations.

Process consultation is also known as organizational development.

Includes 7 steps

10

Behavioral model of consultation is based on?

Problem-solving model based on social Learning theory

11

Behavioral model of consultation is well-suited for such control environment as?

Schools
Prisons
Hospitals

12

The training model of consultation is usually in the form?

Of workshops in which educational methods are used to impart information and to develop skills

13

There are three important issues related to consultation relationship.

Work related focus: focus on work related issues rather than personal issues.
Dual relationship : combining consultation with supervision or combing consultation with counseling.
Freedom of choice

14

Systems models focus on?

The complex interactions and interconnectedness of elements of human organizations.

15

Kurpius, Fuqua and Rozecki's model emphasizes on?

Behavioral or structural changes through careful analysis of the problem and synthesis of alternative.

16

The following are recommendations for consultant contracts

Clearly specify the work required.
Describe in detail any work products expected.
Establish a time frame.
Describe compensation plans and method of payment.
Specify any special agreement

17

What are the differences between internal consultant and external consultant?

Internal consultant
- personal investments in the presenting problem.
-involved after consultation.
-have intensive information about the organization.

External consultants
- more easily seen as experts
- require a greater financial commitment from the consultee.

18

What skills is needed for the ethical in the professional practice of consultation?

Diagnosis
Evaluating Outcomes
Understanding organizational culture and change

19

An ethical issue, related to evaluation, is the responsibility of?

The consultant to ensure that the services he or she provides are effective

20

No code of ethics has been a Established especially for consultation. What are some of the ethical issues that consultants are faced with?

Values and culture
Competence
Consultee and clients rights
The consulting relationship

21

Where should the consulting refuse to negotiate?

A contract when he or she believes that the values and cultural Conflicts could impair his/her ability to help.

22

Consultants must have adequate training to perform the contracted services. In addition to?

Stay abreast of the field.
Perform only the services for which they are qualified.
Recognize their own limitations.
Avoid misrepresenting themselves.

23

It is important that those who participate in the process of consultation have a clear understanding of the limit of confidentiality

Peer consulting
- confidentiality is usually straightforward.

Organizational consulting
- dealing with the issues of confidentiality is more different

24

Contracts do not have to be written to be binding when a contract exists with three elements are present::

An offer, acceptance, and consideration

25

Consultation contracts are usually greater issues for?

External consultants

26

What are the guidelines for a written contracts?

All pages should be number.

Name should be legibly printed and signed.

Date of the signature

Any changes

Two copies of documents should be signed