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Flashcards in Consultants Deck (26)
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1
Q

Consultation involves three parties at minimum. what are they?

A

The consultant, the consultee and the client

2
Q

Remley and Herling distinguish between two specific contexts. What are they?

A

Peer consultation
- consulting with an individual.

Organizational consultation
- consulting with organizations such as businesses, agencies, or schools.

3
Q

What is content oriented consultation?

A

Focuses on the transfer of knowledge or information from the consultant to the consulted.

Expert and assumes the role of the problem solver

4
Q

What is the process oriented consultation?

A

Focuses on how and why probably are occurring.

The consultant May use communication, attribution, change or motivational theories to help consultee or organization make changes

5
Q

Caplan’s mental health consultation model is based on what?

A

Psychodynamic perspective

6
Q

Caplin proposed that professionals need consultation when there is a deficit in?

A

Skills
Self-confidence
Knowledge
Objectivity

7
Q

What is the loss of objectivity?

A

The most frequent reason for a request for consultation, is attributed to the consultee identifying with the client’s problem.

8
Q

Four consultation relationships

A

Client centered consultation
Consultee centered consultation
Program centered consultation
Consultee centered administrative consultation

9
Q

Schein’s model of consultation is a process model they emphasizes on?

A

Group dynamics and communication processes within organizations.

Process consultation is also known as organizational development.

Includes 7 steps

10
Q

Behavioral model of consultation is based on?

A

Problem-solving model based on social Learning theory

11
Q

Behavioral model of consultation is well-suited for such control environment as?

A

Schools
Prisons
Hospitals

12
Q

The training model of consultation is usually in the form?

A

Of workshops in which educational methods are used to impart information and to develop skills

13
Q

There are three important issues related to consultation relationship.

A

Work related focus: focus on work related issues rather than personal issues.
Dual relationship : combining consultation with supervision or combing consultation with counseling.
Freedom of choice

14
Q

Systems models focus on?

A

The complex interactions and interconnectedness of elements of human organizations.

15
Q

Kurpius, Fuqua and Rozecki’s model emphasizes on?

A

Behavioral or structural changes through careful analysis of the problem and synthesis of alternative.

16
Q

The following are recommendations for consultant contracts

A

Clearly specify the work required.
Describe in detail any work products expected.
Establish a time frame.
Describe compensation plans and method of payment.
Specify any special agreement

17
Q

What are the differences between internal consultant and external consultant?

A

Internal consultant

  • personal investments in the presenting problem.
  • involved after consultation.
  • have intensive information about the organization.

External consultants

  • more easily seen as experts
  • require a greater financial commitment from the consultee.
18
Q

What skills is needed for the ethical in the professional practice of consultation?

A

Diagnosis
Evaluating Outcomes
Understanding organizational culture and change

19
Q

An ethical issue, related to evaluation, is the responsibility of?

A

The consultant to ensure that the services he or she provides are effective

20
Q

No code of ethics has been a Established especially for consultation. What are some of the ethical issues that consultants are faced with?

A

Values and culture
Competence
Consultee and clients rights
The consulting relationship

21
Q

Where should the consulting refuse to negotiate?

A

A contract when he or she believes that the values and cultural Conflicts could impair his/her ability to help.

22
Q

Consultants must have adequate training to perform the contracted services. In addition to?

A

Stay abreast of the field.
Perform only the services for which they are qualified.
Recognize their own limitations.
Avoid misrepresenting themselves.

23
Q

It is important that those who participate in the process of consultation have a clear understanding of the limit of confidentiality

A

Peer consulting
- confidentiality is usually straightforward.

Organizational consulting
- dealing with the issues of confidentiality is more different

24
Q

Contracts do not have to be written to be binding when a contract exists with three elements are present::

A

An offer, acceptance, and consideration

25
Q

Consultation contracts are usually greater issues for?

A

External consultants

26
Q

What are the guidelines for a written contracts?

A

All pages should be number.

Name should be legibly printed and signed.

Date of the signature

Any changes

Two copies of documents should be signed