CPTD 2.5 Knowledge Management

Question 1

Front

Answer 1

Back

Question 2

What is the main purpose of Knowledge Management (KM) in organizations?

Answer 2

To organize and make knowledge easily accessible, embedding learning into workflow, improving productivity, and reducing costs.

Question 3

Name three benefits of implementing Knowledge Management in an organization.

Answer 3

1. Improves quality and productivity
2. Builds confidence in resources
3. Lowers learning costs

Question 4

What is the first step in aligning KM with work processes?

Answer 4

Map out where knowledge is needed and connect it to relevant knowledge sources.

Question 5

Why is leadership support critical to KM success?

Answer 5

Leaders set the tone by promoting sharing, participation, and creating a KM-supportive culture.

Question 6

Give two examples of KM-related rewards or incentives.

Answer 6

1. Bonuses for sharing knowledge
2. Recognition during performance reviews

Question 7

How should KM align with organizational goals?

Answer 7

It should help meet business objectives by capturing and sharing essential knowledge for role success.

Question 8

Name four strategies from the “smart use of knowledge” KM principles.

Answer 8

1. Set clear rules
2. Empower knowledge workers
3. Encourage innovation
4. Learn from customers

Question 9

What are three types of KM support for employees?

Answer 9

1. KM champions
2. Self-help tools (FAQs, wikis)
3. Help desk

Question 10

What are some positive effects of KM?

Answer 10

Tracks knowledge use
Reduces information search time
Improves customer service
Increases morale

Question 11

How does KM prevent knowledge loss?

Answer 11

By documenting expert knowledge before employees retire or leave.

Question 12

What is the goal of instructional content curation?

Answer 12

To ensure employees have continuous access to accurate, relevant, and updated learning materials.

Question 13

Name the four types of content managed in instructional content curation.

Answer 13

1. Instructional content
2. User-generated content
3. SME content
4. Public domain and third-party content

Question 14

What are two responsibilities in content curation?

Answer 14

1. Evaluate content for relevance
2. Match content to organizational needs via a knowledge map

Question 15

Name and define one of the five content curation models.

Answer 15

Aggregation: Collect top resources in one place
Distillation: Summarize key insights
Elevation: Identify trends from scattered content
Mash-up: Combine multiple media formats
Chronology: Present content over time

Question 16

What are the five stages of developing a Community of Practice?

Answer 16

1. Potential
2. Coalescing
3. Maturing
4. Active
5. Dispersing