CPTD 3.6 Change Management Flashcards
(21 cards)
Lewin’s 3 Stage Model - Stage 1
Unfreeze: Emphasize the ‘why’, determine business case, communicate change.
Lewin’s 3 Stage Model - Stage 2
Change: Communicate, dispel rumors, address resistance, mitigate risks.
Lewin’s 3 Stage Model - Stage 3
Refreeze: Implement new structure, policies, job descriptions, tech.
Kotter’s Change Model
Sense of urgency, vision creation, communication, remove obstacles, short-term wins, build on change, anchor in culture.
ATD Change Model - Step 1
Challenge the current state: Why?
ATD Change Model - Step 2
Harmonize and align leadership: What?
ATD Change Model - Step 3
Activate commitment: How?
ATD Change Model - Step 4
Nurture and formalize design: Use tools, plans, metrics.
ATD Change Model - Step 5
Guide implementation: Keep it moving, short-term wins.
ATD Change Model - Step 6
Evaluate and institutionalize: Make it part of the culture.
ProSci ADKAR - Awareness
Understand why the change is needed.
ProSci ADKAR - Desire
Want to support the change.
ProSci ADKAR - Knowledge
Learn how to change.
ProSci ADKAR - Ability
Have the resources and support.
ProSci ADKAR - Reinforcement
Sustain change via recognition.
Bridges Transition Model
Focuses on internal psychological transitions; use Purpose, Picture, Plan, Part.
Kubler-Ross Theory
People may see change as loss and move through denial, anger, acceptance.
Nudge Theory
Promotes change by maintaining autonomy, using perceptual nudges and small changes.
Six Sigma
Uses data to reduce defects (3.4 per million); tools: Five Whys, root cause analysis.
Lean
Cuts waste and unnecessary steps; focuses on simplicity.
Change Management Tools
AAR, AI, Commitment Charts, Comms Plans, Project Charters, RACI, Resistance Plans, Risk Analysis, Stakeholder Analysis, SWOT.
