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Flashcards in Effective Supervisory Deck (223)
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91

- CIP include’s nothing that is used in ___ __ _____ .

- Not all _____ have a CIP.

day to day operations

governments

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92

- CIP can;

- Minimize fluctuation in tax
- anticipate the impact of capital project
- Manage strategic planning for bond issues
- schedule capital budget to take advantage of federal aid

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93

- Some local governments require other budgets in addition to their annual
operating and capital budgets. These other budgets are usually for programs funded
by ___ ____ _____.

dedicated revenue sources

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94

The annual budget is a

legal, technical and public document.

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95

Major components of local government include;

The budget message
Revenue estimates
Program expenditure

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96

Budget planning -

begins 5 to 8 months before fiscal year start.
The CAO working with the governing body, will launch the process by defining broad goals and guiding principles for all departments to use in developing their budget proposals

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97

- Department budget preparation -

- Approx 4 to 6 months before
- often asked for a list of pricing items
- Keep these three guidelines in mind - KIS, Provide enough detail, and Separate
capital items from operating expenditures and justify the need.

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98

Internal Budget Review -

CAO and other key officials review all request and make appropriate changes

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99

External budget review -

Public hearing
both revenue and expenditure budget to be reviewed

*Outcome is a balanced budget for the year

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100

Implementation -

letting staff know how new budget affects them and their work

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101

Planning for next year -

Prepare early
______________
Look for ways to make your work unit more efficient
_________________
Talk with other supervisors
____________
Well maintained equipment
_________________
Minimal employee turnover

Keep track of changes in your workload

Focus on performance measures make sure you are measuring the right things

Practice, How you can affect the budget

No worker injuries or claims

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102

People are motivated to work towards a common goal when they feel they are:

part of a team
effort

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103

Groups on the other hand are collections of individual with:

The absence of ______ distinguish a team from a group

no strong sense of responsibility to
each other.

camaraderie

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104

A group usually passes through four stages on its way to becoming a group;



Forming
Storming
Norming
Performing

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105

______- is the first stage when members come together and are uncertain of the nature and
role of the group. This stage is finished when members see themselves as part of a group

Forming

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106

_____- Second stage of group that is marked by conflict in who will lead the group and how
members will respond to the leader. If the leader is not confident the group may get stuck in this
stage.

Storming

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107

_____- third step of the group marked by the cohesiveness and closeness of the group
members . This group has embraced its value structure to govern behavior and members
accept the rules and standards.

Norming

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108

______- stage when a group moves forward to accomplish its goals. Supervisor role
changes to maintaining the teams energy level, continuing to build team to become better
Building a team is a proactive process

Performing

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109

Team success depends on establishing ____ ______ especially in tough economic times. _____ starts with the team leader.

clear expectations
Accountability

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110

Seven steps to building a team ;

Step 1. Show team members where they fit into the system
- Broaden the horizons of the employee, show them were there work fall
- Step 2. Hold regular team meetings
- Try to set aside 15 mins once per week to review progress, seek input,
and plan ahead
- Step 3. Set goals with your team members
- Step 4. Encourage team members to suggest solutions to problems
- Step 5. Let team members tell you things you may not like to hear.
- Step 6. Let team members help set standards
- Step 7. Respect diversity

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111

A team is more likely to achieve its goals if members are _____.

empowered.

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112

Self evaluation instruments, such as:

Personal Profile, can help you and the team get to know ____ ______ preferences and ____ ______ that may affect individual and team performance.

Myers - Briggs Type indicator (MBTI) or DISC (dominance, influence, steadiness, conscientiousness)

decisions making
operating styles

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113

Three specific tools that supervisors can use to empower employees are;

Job enrichment - gives the employee the opportunity for employees to develop there skills and
and bring new talents to the job.

Career Growth - creating a career ladder within your work unit.

Mentoring-

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114

Generally ___ of a supervisors day is spent communicating in some form

80%

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115

Communications is:

the exchange of information, facts, ideas and meanings.

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116

The communication process has at least 6 parts;

The sender- the person who is writing, calling etc.

The message- what is being sent, i.e. instruction, suggestions.

The medium-how it's being sent, i.e. face to face, phone etc.

The receiver-person who gets the message.

Feedback- the return message.

Noise- factors that distort the message

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117

There are two types of communication;

Two way - when the sender sends information and receives a response from the receiver

One way -information is sent no response is required.

*You should one way sparingly, only when you are sure no part of the message will be
misinterpreted

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118

Nonverbal messages -

Paralanguage involves the tone, pitch,emphasis and speed, loudness and pauses you use
when speaking

Body language - position or movement of the body such as posture, gestures, and facial
expressions

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119

Barriers to effective communication:

When the barrier originates at the sender it is often because the sender is not___ ___ ____.

clear of the goal
of the message

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120

Barriers to effective communication:

When the barrier originates with the receiver, it is often because the receiver misses and ______ part of the message.

misinterprets

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