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Flashcards in Fair Housing Deck (12):
1

What does fair housing mean to you?

offers the product to anyone. EQUAL OPPORTUNITY for EVERYONE

2

If an individual has been subjected to discrimination, where should he file discrimination charges?

Call equal rights number

3

If an NVR customer believes he has been subjected to discrimination, who should he notify within the company?

Customer service

4

Describe the essence of NVR's equal housing opportunity policy.

Providing the same quality of service to everyone

5

Define Equal Professional Service

Providing the same quality of service

6

List 7 federally protected classes

Race, color, religion, national origin, sex, familial status, disability

7

Give two examples that might be considered legitimate business reasons for differential treatment of a customer

The customer is handicapped or needs a translator.

8

what should you respond with if a customer say you about schools, safety of location, or children in the community?

I am not allowed to say by law

9

T/F: To be gould liable for discriminating, one has to gave the intent to discriminate.

False

10

T/F: A company is not liable for discrimination by a Production employee as long as it has instructed and trained its Production employees not to discriminate.

False

11

T/F: All customers should be given the same information and quality of service, based on the customers stated needs, unless a legitimate business reason exists for differential treatment of a customer.

True

12

T/F:It is acceptable to share information with your customer about the safety of your community

False