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Flashcards in Pre-settlement Deck (17):
1

Describe how the customer Involvement Program works?

5 schedule meetings
1. precon
2. pre drywall
3. NHO
4. 30 day
5. 1 year drywall

2

In what timeframe should a customers phone call be returned?

24 hours

3

Name 3 items that are used as written communication and customer relations

1. Precon sign document
2. NHO sign document
3. 30 day service document

4

If you cannot answer a question, what should you do?

Let me look into that and i will get back to you

5

Briefly describe what the NVR final review covers, and when it occurs?

1 year warranty items

6

How long after the resettlement does the project manager service the home?

30 days

7

When are resettlement demonstrations and final review reports die at the corporate office?

end of the month

8

What is covered under the one year drywall service?

nail pops, corner bead, caulking at stairs, 1/8" drywall crack

9

what is the purpose of a Punchout?

to complete all open items in the home

10

What is the purpose of a "resettlement demonstration"

To show the homeowner how to operate the home and go over warrenties

11

What is the warranty for a clogged sewer line?

30 days after settlement

12

If a paved or asphalt driveway is installed by NVR, what is out policy of a repair needs to made?

any settlement over 2"

13

What is out policy on sunken areas around the foundation?

we will cover backfill and grade for 1 year

14

what is our policy on sunken areas around utility trenches?

we will cover backfill and grade for 1 year

15

What items should be written on the "weather permitting" section of the PSD form?

winter/summer yard, foundation paint, exterior paint, top coat for driveway

16

What are the required signatures on the resettlement form?

Production manager, Project manager, home owner

17

Should all incomplete items be written on the resettlement form?

Yes