G.O. 5.1.1 GRIEVANCE PROCEDURES Flashcards Preview

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Flashcards in G.O. 5.1.1 GRIEVANCE PROCEDURES Deck (24)
1


GO 5.1.1 (4 D 1)

If a manager files a grievance, who is the first level of review?



Undersheriff


Division Commander


Section Commander


Sheriff

Division Commander

GO 5.1.1 (4 D 1)

The Manager’s Division Commander shall be the first level of review.

2


GO 5.1.1 (4 C 5)

TRUE OR FALSE- Time devoted to a grievance is NOT compensable.



True


False

False

GO 5.1.1 (4 C 5)

Time devoted to the grievance procedure is compensable.

3


GO 5.1.1 (4 D 1)

If the managerial grievance is not resolved at the first level, who does the manager forward the grievance to?



Undersheriff


Director of Human Resources


Sheriff


PSD

Undersheriff --- Correct

GO 5.1.1 (4 D 1)

The Undersheriff shall be the second level of review for a managerial grievance

4


GO 5.1.1 (4 B 1)

After how many days of a grievance being unresolved should a memorandum be filed?



14 Days


7 Days


30 Days


21 Days

14 Days

GO 5.1.1 (4 B 1)

Within fourteen calendar days of being unable to resolve the complaint, this memorandum must be completed and forwarded to the employees' immediate supervisor.

5

any unresolved complaint specifically identified as an action, condition or event in the work environment that is not addressed in another agency policy such as Sexual Harassment, ADA, EEO, Performance Evaluation, etc.

Representative

Complaint

Grievance

Grievance

GO 5.1.1 (3)

6

for purposes of this policy, an employee statement of dissatisfaction concerning an action, condition or event in the work environment. Such actions, conditions or events must be specific, job related and have caused harm to an employee. Actions include matters involving the interpretation, application or enforcement of policies, procedures, general and special orders.

Representative

Complaint

Grievance

Complaint

GO 5.1.1 (3)

7

a person chosen by the individual to represent him or her.

Representative

Complaint

Grievance

Representative

GO 5.1.1 (3)

8


GO 5.1.1 (4 C 2)

Who serves as the coordinator of grievance procedures?



PSD


Division Commander


Director of Human Resources


Section Commander

Director of Human Resources

GO 5.1.1 (4 C 2)

The Director of Human Resources shall act as coordinator of the grievance procedure during and after the process and ensure each step of the process has been properly documented.

9


GO 5.1.1 (4 B 3)

If the grievance is still not resolved after step 2, who should the employee go to?



Division Commander


Director of Human Resources


PSD


Section Commander

Division Commander

GO 5.1.1 (4 B 3)

If the grievance is not resolved, the employee shall submit the grievance to the Division Commander within fourteen calendar days of receiving the answer in step 2.

10


GO 5.1.1 (4 B 7)

TRUE OR FALSE- If supervision or management fails to observe the time limits for each step, the employee is not allowed to advance the next step and must wait.



True


False

False

GO 5.1.1 (4 B 7)

Should supervision or management fail to observe the time limits within each step, the employee may advance the grievance to the next step.

11


GO 5.1.1 (4 B 6)

Failure by the employee to observe the time limits of each step of the grievance process will cause what assumption?



The employee has been dismissed


No effect


The grievance is on going


The grievance is satisfied or abandoned

The grievance is satisfied or abandoned

GO 5.1.1 (4 B 6)

If the employee fails to observe the time limits established for each step, it shall be assumed the grievance is satisfied or abandoned.

12


GO 5.1.1 (4 B 2)
Employees filing a grievance must complete a memorandum that contains a
statement of the grievance and the facts upon which it is based; the
allegation of the specific wrongful act and harm done; and the remedy or
adjustment sought.
If the grievance is not resolved, who should the employee submit the grievance to?



Section Commander


Director of Human Resources


Division Commander


Lieutenant

Section Commander

GO 5.1.1 (4 B 2)

If the grievance is not resolved, the employee shall submit the grievance to the Section Commander within fourteen calendar days of receiving an answer in step 1

13


GO 5.1.1 (4 A)

TRUE OR FALSE- Supervisors have a responsibility to be available to their employees and make every effort possible to resolve the complaint informally.



True


False

True

GO 5.1.1 (4 A)

Supervisors have a responsibility to be available to their employees and make every effort possible to resolve the complaint informally.

14


GO 5.1.1 (4 C 1)

TRUE OR FALSE - Supervisors and Managers shall acknowledge receipt of the grievance at each step of the process by noting the date and the person receiving the grievance.



True


False

True

GO 5.1.1 (4 C 1)

Supervisors and Managers shall acknowledge receipt of the grievance at each step of the process by noting the date and the person receiving the grievance.

15


GO 5.1.1 (4 D 1)

If the managerial grievance is not resolved at the second level, who does the manager forward the grievance to?



PSD


Division Major


the Sheriff


the Under Sheriff

the Sheriff

GO 5.1.1 (4 D 1)

If still not resolved after the second level, the manager shall complete a memorandum and forward to the Sheriff. The final decision rests with the Sheriff.

16


GO 5.1.1 (4 B 5)

If the grievance is not resolved after step 4, who will make the final decision?



Director of Human Resources


Sheriff


Division Commander


Major

Sheriff

GO 5.1.1 (4 B 5)

If the grievance is not resolved, the employee shall submit the grievance within fourteen calendar days to the Sheriff, via chain of command. The Sheriff shall render a final decision after receipt and investigation of the grievance.

17


GO 5.1.1 (4 B 2)

In step 2 of the grievance process, unless mutually agreed to an extended time period, how much time is afforded to reply to the employee with a written decision?



30 Days


5 Days


14 Days


7 Days

14 Days

GO 5.1.1 (4 B 2)

The Section Commander shall reply to the employee with a written decision not later than fourteen calendar days after receiving the grievance, unless a longer time period is mutually agreed upon.

18


GO 5.1.1 (4 C 2)

Where shall grievance files and records be maintained?



at HRD


at PSD


in the immediate supervisors file


at the Division Commanders office

at HRD

GO 5.1.1 (4 C 2)

Grievance files and records shall be maintained in a secure area within the Human Resources Division and are not accessible to unauthorized personnel.

19


GO 5.1.1 (4 B 1)

Employees filing a grievance must complete a memorandum that contains the following EXCEPT:



All persons or witnesses involved in the grievance


The remedy or adjustment sought


A statement of the grievance and the facts upon which it is based


The allegation of the specific wrongful act and harm done

All persons or witnesses involved in the grievance

GO 5.1.1 (4 B 1)

Employees filing a grievance must complete a memorandum that contains a statement of the grievance and the facts upon which it is based; the allegation of the specific wrongful act and harm done; and the remedy or adjustment sought.

20


GO 5.1.1 (4 B 4)

If the grievance is not resolved at the Division Commander level, who is to receive the complete package?



PSD


Director of Human Resources


Personnel Management Manager


Under Sheriff

Director of Human Resources

GO 5.1.1 (4 B 4)

When the grievance is resolved or if it is not resolved at the Division Commander level, a copy of the complete package shall be forwarded to the Director of Human Resources.

21


GO 5.1.1

Within what time period following the occurrence of the incident or the most recent occurrence of a series of incidents which the employee has been unable to resolve informally should a complaint be filed?



14


5


immediately


7

14 --- Correct

GO 5.1.1 (4 A)

within fourteen calendar days following the occurrence of the incident or the most recent occurrence of a series of incidents which the employee has been unable to resolve informally.

22


GO 5.1.1 (4 C 3)

Human Resources shall conduct an annual analysis of formal grievances to serve as a management tool in determining problem areas within the agency which need to be addressed. Who shall receive a report of the completed analysis?



Under Sheriff


Sheriff


Division Major


Division Commander

Sheriff

GO 5.1.1 (4 C 3)

Human Resources shall conduct an annual analysis of formal grievances to serve as a management tool in determining problem areas within the agency which need to be addressed. A report of the completed analysis will be forwarded to the Sheriff.

23


GO 5.1.1 (4 A)

Who should a complaint by an employee be made to first?



Division Commander


HRD


Immediate Supervisor


Lieutenant

Immediate Supervisor --- Correct

GO 5.1.1 (4 A)

A complaint by an employee should first be made to the employee's immediate supervisor

24


GO 5.1.1 (4 B 1)

Who should a copy of the reply to the grievance be forwarded to?



PSD


Director of Human Resources


Division Commander


Personnel Management Manager

Director of Human Resources

GO 5.1.1 (4 B 1)

A copy of the reply will be forwarded to the Director of Human Resources.