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SPEECH COMMUNICATION | PRELIM > Interpersonal Communication (M) MT-Q > Flashcards

Interpersonal Communication (M) MT-Q Flashcards

(61 cards)

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1
Q

The overall emotional tone of the relationship—through the messages we exchange (Cissna, 2011)

A

Communication Climate

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2
Q

Who provided the definition of Communication Climate?

A

Cissna, 2011

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3
Q

Is one where partners feel valued and supported

A

Positive communication climate

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4
Q

We use this to convey that we care about our partner

A

Confirming communication messages

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5
Q

This signals a lack of regard for our partner

A

Disconfirming communication messages

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6
Q

What are the 4 steps on how to create confirming messages?

A
  1. Respond to partner who is experiencing emotional distress
  2. Share or keep private some of our personal information
  3. Express a personal desire or expectations
  4. Resolve conflict
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7
Q

Is helping others feel better about themselves, their behavior, or their situation by creating a safe space to express their thoughts and feelings

A

Comforting

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8
Q

What are the 5 Comforting Guidelines?

A
  1. Clarify supportive intentions
  2. Buffer potential threats
  3. Use other-centered messages
  4. Reframe the situation
  5. Give advice
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9
Q

Is the perception we want others to have of our worth (Ting-Toomey & Chung, 2012)

A

Face

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10
Q

Who provided the definition of face?

A

Ting-Toomey & Chung, 2012

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11
Q

Are the desires we have to be appreciated, liked, and valued

A

Positive face needs

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12
Q

Are the desires we have to be independent and self-sufficient

A

Negative face needs

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13
Q

Encourage partners to talk about and elaborate on what happened and how they feel about it

A

Other-centered messages

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14
Q

Offering messages that help a partner understand a situation in a different light

A

Reframe the situation

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15
Q

Presenting relevant suggestions for resolving a problem or situation

A

Giving advice

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16
Q

Describes the decision-making process we go through as we choose whether or not to disclose confidential information about ourselves (self-disclosure) or about others (other-disclosure)

A

Communication privacy management theory

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17
Q

Revealing confidential information about yourself or others

A

Disclosure

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18
Q

What are the 3 Effects of Disclosure and Privacy on Relationships?

A
  1. Intimacy
  2. Reciprocity
  3. Information Co-ownership
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19
Q

Effects of Disclosure and Privacy on Relationships

Because disclosure is the mechanism for increasing intimacy, you might think people move in a clear-cut way toward deeper disclosure as relationships develop.

A

Intimacy

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20
Q

Effects of Disclosure and Privacy on Relationships

Whether your disclosure is matched by similar disclosure from your partner also can affect your relationship

A

Reciprocity

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21
Q

Effects of Disclosure and Privacy on Relationships

A third way disclosure and privacy can affect relationships has to do with how partners treat the private information they know about one another

A

Information Co-ownership

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22
Q

Effects of Disclosure and Privacy on Relationships

When we disclosure private information, the person with whom we share it becomes a co-owner of it

A

Information Co-ownership

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23
Q

What are the 4 Disclosure Guidelines?

A
  1. Self-disclose the kind of information you want others to disclose to you
  2. Self-disclose private information when doing so represents an acceptable risk
  3. Move gradually to deeper levels of self-disclosure
  4. Continue self-disclosing only if it is reciprocated
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24
Q

Naming the emotion you are feeling without judging them

A

Describing feelings

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25
What are the 3 Guidelines for Describing Feelings?
1. Identify what triggered the feeling 2. Identify the specific emotion you feel as a result 3. Frame your response as an "I" statement
26
Help neutralize the impact of an emotional description because they do not imply blame
"I" statement
27
What are the 3 guidelines for Providing Personal Feedback?
1. Describe the specific behavior 2. Praise positive behavior 3. Give constructive criticism
28
Recounting specific behaviors of another without commenting on their appropriateness
Describing behavior
29
Describing the specific positive behaviors or accomplishments and the effect of them on others
Praise KINK EMI PRAISE LANG
30
Does not condemn but instead is based on empathy and sincere desire to help someone understand the impact of his/her behavior
Constructive criticism
31
Describing specific behaviors that hurt the person or that person's relationships with others
Constructive criticism
32
What are the 2 Privacy Management Guidelines?
1. Indirect Strategies 2. Direct Strategies
33
Maintain privacy by changing the subject, masking your feelings, or practicing strategic ambiguity
Indirect strategies
34
Changing the subject, Masking your feelings, or Practicing strategic ambiguity can damage a relationship if used repeatedly, so instead we can use?
Direct Strategy
35
A direct approach for responding to people who expect you to disclose something you would rather keep private
Establishing a personal boundary
36
What are the 4 communication styles?
1. Passive communication style 2. Aggressive communication style 3. Passive-aggressive communication style 4. Assertive communication style
37
Is submitting to another's demands while concealing one's own desires and expectations
Passive communication style
38
Is attacking another person's self-concept and/or expressing personal hostility in order to inflict psychological pain
Aggressive communication style
39
These messages disregard a partner's right to be treated with dignity and respect
Verbally aggressive messages
40
Is expressing hostility indirectly
Passive-aggressive communication style
41
Expressing personal desires and expectations while respecting those of others
Assertive communication style
42
Uses messages that describe personal needs, rights, desires, and expectations honestly and directly in ways that also demonstrate respect and value for you, your partner, and the relationship
Assertive communication style
43
T or F Assertiveness is typically valued in individualistic cultures, such as in the United States
T
44
Is an expressed struggle between two interdependent people who perceive incompatible goals, scarce resources, and interference from the other in achieving their goals (Wimot & Hocker, 2010)
Interpersonal conflict
45
Both people must be aware of the disagreement
Expressed struggle
46
Achieving a satisfactory outcome for each person depends on the actions of the other
Interdependent
47
Both people believe they have something to lose if the other person gets their way
Perceived incompatible goals
48
Assumes there isn't enough of something to go around
Perceived scarce resources
49
Is the belief that the other person is forcing us to do or not to do something
Perceived interference
50
Styles in Managing Conflict Involves physically or psychologically removing yourself from the conflict
Avoiding
51
Styles in Managing Conflict Characterized as a lose-to-lose approach
Avoiding
52
Styles in Managing Conflict Is satisfying the needs or accepting the opinions of our partner while neglecting our own needs or opinions
Accomodating
53
Styles in Managing Conflict Characterized as a lose-to-win approach
Accomodating
54
Styles in Managing Conflict Is satisfying our own needs or desires with little or no concern for the needs or desires of our partner or the relationship
Competing
55
Styles in Managing Conflict Characterized as a win-to-lose approach
Competing
56
Styles in Managing Conflict Occurs when each partner gives up part of what they desire to satisfy part of what their partner wants
Compromising
57
Styles in Managing Conflict Characterized as Partial lose-to-lose approach
Compromising
58
Is when people work through the problem together to discover a mutually acceptable solution
Collaborating
59
Styles in Managing Conflict Characterized as a Win-to-Win approach
Collaborating
60
If you see this card, read the collaboration guidelines on pages 159-160
gawin mo na plth
61
What are the 5 Styles in Managing Conflict?
1. Avoiding 2. Accommodating 3. Competing 4. Compromising 5. Collaborating

SPEECH COMMUNICATION | PRELIM (14 decks)

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