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LilG_AlN Flashcards

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1
Q

With this new service, you can watch shows, movies, and sports without fees or annual contracts for only $20 per month

A

NOW TV

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2
Q

Wtih NOW TV, customers can access On Demand content and more than how many live channels?

A

40

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3
Q

How many hours of Cloud DVR storage do NOW TV customers get?

A

20

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4
Q

How many concurrent screens can be used with NOW TV?

A

3

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5
Q

NOW TV customers get access to more than how many free streaming channels?

A

20

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6
Q

All customers must have what in order to be eligible for NOW TV?

A

Internet Essentials or Xfinity Internet or internet or internet service

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7
Q

What equipment is required for NOW TV?

A

None

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8
Q

Customers do not need to be connected to this in order to stream NOW TV.

A

Home network

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9
Q

NOW TV customers do not have to pay these 2 common fees?

A

Broadcast TV (BTV) and Regional Sports (RSN) fees

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10
Q

NOW TV cannot add either of these a la carte options to their service.

A

Genre packs or additional channels

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11
Q

What prepaid TV add-on options can be added to NOW Internet customers’ accounts?

A

NOW TV, NOW TV Latino, NOW StreamSaver™, and StreamSaver™

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12
Q

NOW TV customers receive this $7.99/month value at no extra cost.

A

Peacock Premium

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13
Q

If a NOW TV customer is using a Xumo Stream Box, how can they manage their services?

A

Through their digital account

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14
Q

NOW TV is not available on what 4 devices?

A

Apple TV, LG TV, Roku, or Samsung Smart TV

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15
Q

If you downgrade from Xfinity X1 to NOW TV, you cannot use these item(s)

A

X1 TV Boxes

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16
Q

NOW Mobile offers an incredible value on this data plan?

A

Unlimited

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17
Q

NOW Mobile is what price per line, per month, with taxes and fees included?

A

$25

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18
Q

If you purchase a new device with NOW Mobile, what type of payment is required?

A

Paid in full

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19
Q

With NOW Mobile, you can connect to approximately 22 million of these?

A

Xfinity Hotspots

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20
Q

The Mexico and Canada Unlimited Pass for NOW Mobile is how much per month?

A

$5/month

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21
Q

The NOW Mobile option to turn on Personal Hotspot with unlimited data at 3G speeds and use your phone’s network to connect other WiFi-enabled devices to the internet is how much per month?

A

$5/month

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22
Q

NOW Mobile customers traveling to Mexico and Canada may want to get this $5/month pass?

A

Mexico and Canada Unlimited Pass

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23
Q

How many days can an account be paused before the line is cancelled and the number is lost?

A

60 days

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24
Q

How long must a customer have Xfinity Mobile for before being eligible to switch to NOW Mobile?

A

60 days

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25
The NOW Mobile Mexico and Canada Unlimited Pass allows customers traveling to...
Unlimited calls and texts to and from and international data roaming while in Mexico and Canada
26
What is the maximum number of devices allowed on NOW Mobile?
5
27
How much 5G data allowance do you have with NOW Mobile?
20 GB of high-speed 5G data for each line of service
28
Any NOW Mobile individual line that uses more than 20 GB in a month will see this?
Reduced speeds until the end of the bill cycle
29
How many lines of service can you have on a NOW Mobile account?
Up to 5 lines per account
30
What type of data plans does NOW Mobile offer?
one Unlimited data plan
31
How many months can NOW Mobile service be suspended for miltary deployment?
39 months
32
What address will a NOW Mobile device be shipped to?
The service address of the Xfinity or NOW Internet account
33
Access to Xfinity WiFi Hotspots is included with which of our mobile products?
NOW Mobile and Xfinity Mobile
34
What app is needed to active your NOW Mobile service?
Xfinity app
35
How can NOW Mobile automatic payments be turned on or off?
online NOW Mobile account or NOW Portal
36
A physical SIM card is also known as...
a nanoSIM
37
What 2 criteria need to be met to be eligible for NOW Mobile?
Located within Comcast footprint and an active subscription to Xfinity Internet/Internet Essentials or NOW Internet
38
As a NOW Mobile customer, what is the only Xfinity product you cannot have at the same time?
Xfinity Mobile
39
NOW Mobile is available by ordering through what 3 options?
NOW Portal, NOW Customer Support, Xfinity Retail Store
40
What Xfinity customers are not eligible for NOW Mobile?
Bulk or Xfinity Communities
41
What are the speeds and corresponding prices of the NOW Internet plans?
100 Mbps for $30 per month or 200 Mbps for $45 per month
42
What are the download speeds of NOW Internet?
100 Mbps and 200 Mbps
43
What are the prices of NOW Internet?
$30 and $45
44
What is the price of the 200 Mbps NOW Internet plan?
$45
45
What is the price of the 100 Mbps NOW Internet plan?
$30
46
What app is needed to active your NOW Internet service?
Xfinity app
47
How can you change a NOW Internet plan?
online account or NOW Portal
48
What make of internet device is included with NOW Internet?
XB3 Gateway
49
What type of payments are not accepted with NOW Internet or NOW Mobile?
Cash
50
How long can a NOW Internet account be paused before the same equipment can no longer be used?
180 days
51
What should customers do with their NOW Internet gateway if the account is paused for more than 180 days, or the customer moves?
Recycle
52
How many days do customers have to report NOW Internet equipment issues, within the limited warranty policy?
90 days
53
What NOW Internet installation options are there?
Getting Started Kit only
54
What model number is the NOW Internet gateway?
1682P
55
This product provides unlimited hotspot data without any hotspot data caps or throttling from congested cellular networks
NOW WiFi Pass
56
This product is for non-Xfinity Internet customers only and provides 30-day access to the NOW WiFi hotspot network for $20.
NOW WiFi Pass
57
What is the network name that NOW WiFi Pass customers should connect to?
xfinitywifi
58
NOW WiFi Pass is only discoverable by users when doing this.
connecting to a WiFi hotspot on their device
59
What type of confirmation will a customer receive upon signing up for a NOW WiFi Pass?
email confirmation
60
How can automatic renewal of the NOW WiFi Pass be cancelled?
click the link in the payment reminder email
61
A NOW WiFi Pass is good for how many days?
30
62
What is the 30 day pricing for the NOW WiFi Pass?
$20
63
What agent contact method can NOW WiFi Pass customers use if they have questions or issues?
Chat
64
What is Xfinity StreamSaver?
a streaming bundle of Netflix, Apple TV+ and Peacock for new and existing Xfinity customers
65
How much is Xfinity StreamSaver bundle to new or existing Internet or TV service?
$15 per month
66
What is the percentage per month that customer save using Xfinity StreamSaver?
30%
67
The NOW StreamSaver bundle offers access to popular streaming apps and how many live channels?
40+ or more than 40
68
Who is eligible for Xfinity StreamSaver?
New and existing Xfinity Internet and TV customers
69
The NOW StreamSaver bundle is available to what customers?
new/existing Internet customers, as well as existing NOW TV customers
70
What tiers of Netflix and Peacock do customers get with StreamSaver?
StreamSaver comes with Peacock Premium and Netflix’s Standard with ads tier.
71
If an Xfinity StreamSaver customer would like to upgrade to one of Netflix’s ad-free tiers, are they able to do that?
via the Netflix app on X1/Flex/Xumo Stream Box or on Netflix.com

LilG_CoJe (44 decks)

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