TXFoN_927UQ

Question 1

This is a streaming device that plugs into any TV.

Answer 1

Xumo stream box or Xumo

Question 2

This allows Xumo Stream Box customers to save titles they want to watch or quickly access old favorite.

Answer 2

My List

Question 3

Common weight for a reel of series 11 aerial cable.

Answer 3

88 pounds

Question 4

In what year was the Assistive Technology Grant Fund established?

Answer 4

2011

Question 5

The first regularly scheduled TV broadcasts happened in what year?

Answer 5

1928

Question 6

A good rule of thumb is that the bend radius of single mode fibers should be no less than

Answer 6

1 inch or 3 centimeters

Question 7

If you’re using the Xfinity app, you can enable a Lock Schedule from this page to automatically lock the device at a certain time of day.

Answer 7

Device Settings

Question 8

Netflix launched on the X1 in what year?

Answer 8

2016

Question 9

This tiny cylinder with a stripe is a pn junction device that allows electric current to flow in only one direction

Answer 9

Diode

Question 10

These are unipolar devices that involve the movement of only one type of charge which translate to a faster switching time since the charge wont waste time recombining

Answer 10

Field Effect Transistor (FET)

Question 11

An affordable live and On Demand streaming TV option available including Peacock Premium at no extra cost.

Answer 11

NOW TV or NOW

Question 12

All cables used for RF signal distribution must have at least this percentage braid coverage.

Answer 12

77 percent

Question 13

All UTP cables used for data distribution shall meet the minimum physical and electrical requirements of this ANSI specification.

Answer 13

568-B

Question 14

All passive devices must meet the minimum mechanical and electrical requirements of this ANSI/SCTE specification.

Answer 14

153

Question 15

YEDFA

Answer 15

Ytterbium Erbium Doped fiber amplifier

Question 16

What kind of user must you be to access the xfinity app?

Answer 16

Primary, manager, member, viewer

Question 17

How do you remove a device from the device list in xfinity app?

Answer 17

Log into app, overview, device setting, select device and confirm

Question 18

This is an aerial configuration is used to align with the angle of the strand without placing excessive force on existing route

Answer 18

Side Guy

Question 19

This program is Comcast’s social recognition experience that allows you to show appreciation anytime, anywhere, hosted on Xchange.

Answer 19

thx

Question 20

Name 4 smart home products supported by Hello Tech.

Answer 20

Video doorbell, Smart cam, Smart lock, Smart speaker, Smart plug, Smart bulb, Smart switch, Smart garage, Smart thermostat.

Question 21

How long does the verification expire?

Answer 21

15 min

Question 22

When a customer purchases a new Xfinity Prepaid Kit what do they receive?

Answer 22

An Xfinity Prepaid Wireless Gateway with 30 days of service included

Question 23

5 types of user codes

Answer 23

master, duress, guest, standard, arm only

Question 24

NBCUniversal has the rights to the Olympic Games until what year?

Answer 24

2032

Question 25

Using a wireless 4K streaming TV Box, you can watch Netflix, Prime Video, Hulu, thousands of free movies, shows and more without switching apps or inputs.

Answer 25

Xumo

Question 26

This Customer Experience Pillar means to show customers that there are other convenient ways to do business with Comcast

Answer 26

Automated Support

Question 27

These are the four core values of Comcast

Answer 27

An entrepreneurial spirit, doing the right thing, acting with integrity, respecting each other, and giving back

Question 28

Where can approved Internet Essentials customers go to pick up a Getting Started Kit?

Answer 28

Xfinity store or Service Center

Question 29

This install type will limit the amount of time the technician is inside the home

Answer 29

Limited Contact Install or Limited Contact

Question 30

The pre configured web filtering options available for Security Edge

Answer 30

None, Light, Medium, Strict

Question 31

This component attaches a coaxial cable to the active and passive equipment of the HFC network

Answer 31

Pin Connector

Question 32

Xfinity's pro protection and pro pretection plus each offer 24/7 monitoring starting at this much per month

Answer 32

$30.00 per month

Question 33

What month is Military Appreciation Month?

Answer 33

May

Question 34

This ITG is used to reset the customer UID password used for accessing Comcast Email and Apps.

Answer 34

Xfinity Username Password Reset

Question 35

Stemming from a company wide effort to develop and launch an incentive program that provides selected properties with an engaging rewards program that drives connections

Answer 35

Xfinity Property Perks

Question 36

You can visit Xfinity Rewards to view examples of available perks or use the

Answer 36

Xfinity app

Question 37

Once a reward is claimed through Xfinity Rewards, it will show up in this section

Answer 37

My Activity

Question 38

The globe on the cradlepoint will appear this color when WAN service is active

Answer 38

Solid white

Question 39

In the Xfinity app, what are the options for text alerts?

Answer 39

Email, Text, Push notifications

Question 40

What services can you troubleshot in the Xfinity app?

Answer 40

TV, Internet, Mobile, Voice, XH

Question 41

Name 5 functions you can manage in the Xfinity app?

Answer 41

Billing, Identity, Security, Plan, Appointments

Question 42

Comcast Introduces XiOne – A New 4K, WiFi 6 Global Streaming TV Device

Answer 42

2021

Question 43

Xumo Acquisition

Answer 43

2020

Question 44

Live TV and free ad-supported TV channel streaming, and subscription demand service on Now TV launched for Xfinity internet customers in this year.

Answer 44

2023

Question 45

In 1995, Comcast purchased the majority shareholder stake and took control of the corporation of this company

Answer 45

QVC

Question 46

This symbol represents electromotive force and is measured in units of volts

Answer 46

E

Question 47

These are types of material with electrons tightly bound to the nucleus naturally prevent the flow of electricity

Answer 47

Insulators

Question 48

This oversized remote delivers improved readability of the remote keys

Answer 48

What is the Xfinity Large Button Remote or Xfinity Big EZ Remote

Question 49

Four categories of data that are available through the WiFi Pro Portal

Answer 49

Conversion and Footfall, Dwell Time, Brand Loyalty, WiFi Users

Question 50

Resistance measured between the center conductor and sheath

Answer 50

DC Loop Resistance

Question 51

Feature that automatically plays programs after fast forwarding through commercial breaks on DVR recordings

Answer 51

Smart Resume

Question 52

T1 delivery method has a dedicated speed of this and the speed is synchronous

Answer 52

1.544 Mbps

Question 53

In order to restore factory default setting on the CBR, hold pinhole for this long

Answer 53

20 seconds

Question 54

This length diameter slack loop must be left from the fiber drop cable strand grip to the aerial optical tap port.

Answer 54

12 inch

Question 55

If excess slack cannot be stored in the vault this length minimum is recommended to store in the premise enclosure.

Answer 55

20 feet

Question 56

The minimum diameter for underground conduit for flat drop style fiber optic cable.

Answer 56

3/4 inch

Question 57

How long does it take to get approved for Internet Essentials

Answer 57

1 to 3 business days

Question 58

This is the loss on 200ft of series-6 cable with one 4-way splitter at 54 MHz

Answer 58

12 dB

Question 59

Self protection security tier was introduced in this year

Answer 59

2021

Question 60

XH customers can purchase sensors at Xfinity Stores or by calling

Answer 60

1-800-Xfinity or 1-800-934-6489

Question 61

Feature that allows users to adjust text size of the on-screen guide

Answer 61

Enhanced Text Readability

Question 62

The Circle of Success; Innovation Awards include what 4 categories?

Answer 62

Innovation in Customer Experience, Innovation in Employee Experience, Innovation in Operational Excellence, Product Innovation

Question 63

The Circle of Success; Promoter Awards recognizes team members who are driving a commitment to customer satisfaction and demonstrate a commitment to what work practices?

Answer 63

Net Promoter System or Net Promoter Score or NPS

Question 64

What awards fall under the Circle of Success; Promoter Award category?

Answer 64

Most Spirited Champion, Employee Empowerment Role Model

Question 65

This ITG is used to troubleshoot customer reported issues with audio problems, closed captioning, and descriptive video service on set-top boxes.

Answer 65

General Audio Issues

Question 66

This ITG is used to troubleshoot customer reports with pictures quality, frozen image, or image reception.

Answer 66

Picture Quality

Question 67

This connector uses a BNC type connector that needs a half twist to make the attachment

Answer 67

Straight Tip or (ST)

Question 68

MTRJ

Answer 68

Mechanical Transfer Registered Jack

Question 69

2 ways to join Xfinity Rewards are

Answer 69

online or through the X1 TV box