TXFoN_920UQ Flashcards by Gina Tysenn

What year was NBC founded?

1926

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The year reception of programming by satellite was added to our network.

1975

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The year we added Internet access and telephony over cable, which was legalized by the US government.

1996

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A decibel value of the ratio of a power level to reference power level associated with the AC signal of one millivolt

dBmV or Decibel Millivolt

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Amounts to approximately 0.17 dB per 20-degree Fahrenheit change

Thermal Noise

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These are produced when two or more carriers encounter a non-linear device, such as a connection where oxidation has occurred

Harmonics

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The unwanted sum of and difference in frequencies resulting from the heterodyning of two or more signal

Beat

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This program helps youth embrace technology in our growing digital world and ensure they excel in it.

MyFuture

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These are common materials used for underground plant

Conduit, Underground Enclosures, Safety Warning, Riser Guard

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This report highlights some of the key priorities that reflect our values, as well as the stories that help bring those values to life each and every day and was formerly known as the Values Report

Impact Report

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The two ineligible Comcast Gateway models for Speed to Gateway testing

What are the Arris AX5001 and Cisco DPC3939?

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PIM

Protective Interface Module

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In Which Category would you find the equipment research ITG

General ITGs

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When starting an ITG what header should you select to start the process?

Troubleshooting Tab

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This formula is used to express the ratio of two powers expressed in mW

dB= 10log (P2/P1)

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This is a tool that works to collect, clean, and distribute customer data in the form of an event

Timeline

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A view of who the customer is, including past event history and customer actions

Profile

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Used to describe a snapshot of customer activity

Event

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Two of the three types of profiles found in Timeline

Xfinity users, billing accounts, devices

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Formula to Calulate Digital Intermodulation Noise

NDIG = 10log(10(NCOMP)-10(NTH/10))

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Class 03 Hot Glove Maximum AC Voltage

17,000 Volts

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Is the exponent or the power to which a fixed number must be raised to produce a given number

Logarithm

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Law that states current is directly proportional to voltage and inversely proportional to resistance

Ohm’s Law

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This NEC Article covers fiber optic grounding and bonding requirements.

770.93

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This NEC Article describes bending radius requirements of all ground wire.

780

What 2 options do prepaid internet customers have to refill their service?

Pay-by-month or pay-by-week

This program provides affordable home internet for qualifying households

Internet Essentials

How long are Internet Essentials application approval valid for

12 months or 1 year

The NPS score calculation.

% of Promoters - % of Detractors

Customers can manage the appointment using?

Xfinity app or xfinity.com

Approximately 300 LGBTQ+ employees and allies gathered for this inaugural summit, which was led by the Out ERG and included dynamic conversations that explored authenticity, allyship, and identity.

Pride Summit

The combo wrench has these two size dimensions.

7/16 inch with 6 point box end or 9/16 inch with 12 point box end

This ITG is used to troubleshoot email related issues for a Comcast UID.

Email Issues

What is the formula to calculate voltage loss

Current Draw × Loop Resistance = Voltage Loss

Comcast's 3 Inclusive behaviors

1.Commit to lifelong learning 2.Demonstrate compassion 3.Act with intention

What free membership are eligible Comcasters able to receive upon completing Accessibility and Inclusive Experiences Foundational Program AND Comcast's Accessibility and Inclusive Experiences for Designers, Developers of Product Managers?

IAAP (or International Association of Accessibility Professionals)

Comcast is a global media and technology company. What are the 6 businesses under the Comcast brand?

What are Xfinity, Comcast Business, Comcast Advertising, Spectacor, NBCUniversal and Sky?

Application that enables a person to share their device with another person over a remote connection

What is Quick Assist?

World's First Carbon Neutral Product in Europe.

What is Sky Glass?

What TV program helps YOU FIND YOUR UNIQUE AUDIENCE?

What is Effectv?

The drop sag between attachment points shall not exceed this length per this length.

6 inches per 50 feet

Cable must be fastened or clipped between this length if routed horizontally.

18 to 24 inches

The length range is how much of the strength members can be present in the service enclosure for a fiber drop.

2 to 4 inches

The initial drip loop at the tap should be between this length to accommodate future attachment of the aerial drop to the tap port.

6 to 7 inches

What are the benefits available for a customer that travels internationally?

Pay-as-you-go roaming and Xfinity Mobile's Global Travel pass

What are the 3 ways that a customer can reach Xfinity Mobile Care?

Call, text, or chat 24/7.

What is the requirement to sign up for Xfinity Mobile?

Xfinity Mobile is only available to Xfinity Internet postpaid customers.

By the Gig shared data is available in what three amounts (per month)?

1 Gig for 15 dollars, 3 Gig for 30 dollars, 10 Gig for 60 dollars

The passing PHT range for upstream Act. Power.

25 dBmV to 54 dBmV

The passing PHT range for DsRx.

12 dBmV to -10 dBmV

How do you Authenticate CPNI with an Xfinity voice customer?

with a Security PIN

How do you Authenticate CPNI with an Xfinity mobile customer?

last four digits of their payment method on file or the 6 digit verification code (one time passcode)

Comcast should do this when a customer's password, PIN, Secret Q&A, online account or address of record is created or changed?

Notify the customer

What form is completed and submitted if a CX complains about potential breach of CPNI or suspected unauthorized use or disclosure of CPNI?

CPNI Breach Complaint Form.

Three categroies of applications that have a significant impact on network performance

Batch Application, Interactive Application, Real-time Application

These applications are common to all users on a network

Email, web browser, instant messaging, collaboration, database

What is the website to join Xfinity Rewards?

.xfinity.com/rewards

Which Xfinity services are eligible for Xfinity Rewards?

current Xfinity TV, Internet, Home or Voice account in good standing

Text alert that provides all the Xfinity Apps

App

What keyword should be texted to 266278 to provide additional service information?

help

Billing' alert provides what assistance?

Billing and Payments

All drop cables and hardware used in residential or commercial installations including bonding must meet all the listing requirements of this article

NEC Article 820

This is a survey that measures how customers feel about their overall experience with Comcast as a brand

relationship NPS (rNPS)

The two results when using a polarity tester that are dangerous to use.

Hot/Ground Reversed and Hot/Neutral Reversed

LOB's you can add or change in XOE?

What is internet, video, voice, and security?

How do you launch XOE from E360?

What is Start by looking up the customer address and then click start new sale?

How many days out will XOE automatically set disconnect for?

What is 10 days out from the date of disconnect?

What are 2 ways to look at channels in XOE?

What is By logo and by text?

What is the new packaging name in XOE?

What is Ultimate Choice?

Security Edge advanced global threat intelligence is updated and refreshed this often

every 5 minutes

In Q2 of 2023, this many bot attacks were blocked

1157496737

Modulated analog television contains video, audio, and color information

NTSC-M

What are the data options available to the customers?

Unlimited Data or by the gig plans

How are the hotspot speeds determined for customers on the second-generation plan?

Maximum personal hotspot speeds are determined based on their data options and device capabilities.

How are the hotspot speeds determined for customers on the Third-generation plan?

The first 5GB of monthly data use is available at the maximum speeds available based on their location and device capabilities.

These contain all the information to be transmitted and server as reference points.

I-Pictures or Key Frames

This technology encrypts the transmission of digital content between the video source/transmitter and the digital display/receiver.

HDCP

MER determines how well symbols can be differentiated from distortion within this size channel.

6 MHz

Customers can contact the Comcast Business CARE team at this number

800 391 3000

In 2017, there were this many IoT devices

9 billion

What is the timeframe goal to reach out to a CX after requesting a callback?

24 hours

TXFoN_920UQ Flashcards

(81 cards)