TXFoN_1115MisQ&UA Flashcards by Gina Tysenn

Fun tips to share with friends and family, helping
employees become better product advocates

What are Promoter Spotlights?

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Button that activates voice control

What is microphone?

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Number of days a customer has to escalate for additional review of an unauthorized charge complaint

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Three of the five channels where approval may be captured

Call centers, Xfinity stores, technicians, online orders, and through X1

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Three types of customer notifications sent after back-office changes are made that increase monthly recurring charges

What are email, text/SMS and X1 notifications?

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Minimum Droid OS required for Stream App

What is 7.4.1?

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Three of the four excluded live Broadcast
Channels on NOW TV

What are ABC, NBC, CBS, or FOX?

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Two CSG descriptions to identify Xumo customers

What are Xumo Primeqp and Xumo Service?

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Maximum number of days a customer has
to respond to material programming
changes in order to adjust their agreement

What is 30?

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Source of truth for creating, editing,
and deleting power supply data

What is the Power Supply Notebook or PSNB?

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Feature that can document specific details
about the home’s wiring configuration

What are Auto Notes?

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Two data options for Xfinity Mobile

What are By the Gig and Unlimited?

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Type of pricing that is not included for Comcast Business

What is promotional pricing?

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Section that shows the history of cases
an Agent has worked

What are My Cases?

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Helps to gather information and guide employees to the correct case type and resolution for the customerâ€™s issue

What are Enhanced Lines of Questions or LOQs?

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The three-step installation sequence for GSK installation

What is Wireless Gateway, primary TV Box,
and additional TV Boxes?

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Three role types that can be used after
Primary User is set up

What are Manager (Authorized User),
Member, and Viewer?

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Used to track non-performance related
goals that you create

What is Career Growth Plan or CGP?

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Current ULearn program name that has paths for individuals, people leaders, and leaders of leaders

What is Skill Forward?

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Type of process email uses for delivering email to users

What is store-and-forward?

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Convenient location accessed for troubleshooting
and learning about services

What is the X1 help menu?

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Daily trivia challenge hosted on ComcastNow
throughout kick off week

What is “Go for the Gold”?

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X1 feature that offered virtual experiences of the
Eiffel Tower, Palace of Versailles and more

What is “Venue Tours”?

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Feature on X1 that allowed viewers to jump
to top moments in the games

What is “Catch-Up Highlights”?

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Range of acceptable RX light levels at the XF-ONU

What is -28 dBm to -8 dBm?

Three areas of the Circle of Success recognition program

What are Innovation, Customer Experience and Job Excellence?

Number of stationary devices that can be selected to create a motion detection zone

What is 3?

MDF

What is Main Distribution Frames?

Received within 2 hours if a customer declines the ITG text message follow up

What is a callback?

Response that should only be changed if an Agent selects the incorrect symptom

What is answer?

Integrated chat feature that eliminates the need to copy instructions

What is Recommended Response?

Revolutionary approach from Sky where different ads are sent to different households watching the same program

What is AdSmart?

Two basic methods of encoding information in electrical form

What are Baseband Digital Modulation (BDM) and Analog Intensity Modulation (AIM)?

Three features unavailable while viewing live Xumo Play channels

What is pause, rewind, and fast-forward?

Support team for troubleshooting video channels, DOCSIS, or phone issues

Who is the XOC?

Maximum number of minutes it takes for nodes to produce RF after provisioning or rebooting

What is 15?

Specially trained Xfinity team for customers who use accessibility services

What is the Accessibility Support Center or Accessibility Center of Excellence (CoE)?

Type of voltage not detected by FVDs

What is DC?

Movement that should be avoided when stretching a muscle

What is bouncing?

Reflections due to changes in the density of the fiber

What is Rayleigh scattering?

Usage rate that can be checked in the Xfinity account

What is data?

Provide information on actions taken and next steps

What is Set Clear Expectations?

Maximum number of TV Boxes that can be shipped every 14 days

What is 4?

Delivery program that provides alerts and other features such as the ability to provide the UPS driver instructions

What is the UPS My Choice Program?

Number of xFi Pods available via a GSK within a 30-day period

What is 2?

The minimum standard range for downstream light levels on the drop

What is -28 dBm to -8 dBm?

Required mode that allows the Gateway to activate from the factory default

What is WAN/LAN or EWAN or Auto WAN?

Used to install a female F connector to the 5/8-inch port of active or passive equipment

What is a pin-to-F adapter?

Contains a list view of your submitted customer tickets

What is My Cases?

Used to search for an account, if not using the account number or phone number, when creating a ticket

What is Orion Site ID?

Appears on the far right of the screen when submitting a case if more info is needed

What is Required Information?

One of two icons used to add a problem type to your favorites

What are hearts or stars?

Case state that indicates the case is complete but can be reopened within seven days

What is Resolved?

Condensed view of program Information

What is the Mini Guide?

Guide option that shows when programs are available to view in the future

What is Other Times?

Method of purchase where confirmation is presented on the TV at the end of the purchase or rental flow

What is a TV Box order?

Maximum amount of time to wait for the customer to receive the text or email before using the verbal process

What is 30 seconds?

Athletic member of the family generates value through a winning tradition of entrepreneurship and collaboration

What is Comcast Spectacor?

Architecture where a single fiber coming from the hub or headend carries all of the optical signals

What is a centralized split architecture?

One of the three streaming services offered at a 20% discount to eligible employees who subscribe through X1

What are Netflix, Disney+, or ESPN+?

Institute that rates impact resistance for safety glasses

What is the American National Standard Institute or ANSI?

Range, in inches, where the cable should be marked for the jacket stripping tool to stop

What is 4 to 6?

Two items installed prior to the start of the trenching process

What are bores and crossings?

Downstream receive power upper limit on OFDM frequencies

What is 15 dBmV?

Maximum number of Xumo boxes a customer can add at one time when placing an order

What is 3?

Expressing concern and being present throughout the customer interaction to ensure a clear understanding

What is Listen/Read Actively and Respond Appropriately or LARA?

Maximum number of X1 boxes for a Private View account

What is 24?

One complete sine wave

What is a cycle?

Color of highlight used for coworkers in Tech Finder while "On Job"

What is red?

Troubleshooting technique that does not impact customers while working on the network

What is non-intrusive or non-invasive?

Conveys data by changing the phase of a carrier wave

What is Phase-Shift Keying (PSK)?

Type of architecture on which DAA is built

What is a cloud-based or virtual?

Two service types included in the description detail

What are internet / broadband and mobile?

Rotating group of employees that helps shape the Diversity, Equity & Inclusion work within Comcast Cable

What is the Employee Advisory Council?

Tool used to score the outside of the buffer tubes without damaging the fiber

What is a tubing cutter?

Location of ECM in the E360 Knowledgebase tool

What is Useful Links?

One of the three identifiers used to search for customer accounts

What are CSG account number, telephone number, and Orion Site ID?

Feature that allows customers to set their heating and cooling preferences to save money on their energy bills

What is Thermostat Scheduler?

Measure of power dissipated in a circuit

What is watts?

Percentage that our network provides in reliability

What is 99.9 % or 99.99%?

Treatment used to proactively assess telemetry and ensure optimal connectivity after Gateway activations and speed tests

What is Make it Right?

Must be frequently inspected for signs of fatigue, rust, and cracks

What is a weld?

Certification required to operate any vehicle with a Gross Vehicle Weight Rating greater than or equal to 26,001 lbs

What is a Commercial Driver's License or CDL?

Action on the remote that allows user to see up to 2 weeks of programming on a specific channel

What is right arrow twice?

Market-leading viewing experience featuring crystal clear pictures, vivid colors, and immersive audio

What is enhanced 4K?

Maximum throughput of the Ethernet port on the XF-ONU

What is 10 Gbps?

Recommended maximum length, in feet, of Ethernet cable from the XF-ONU to the XB7

What is 180?

Special category of recognition available in Xchange for annual work birthdays

What is the Milestone Anniversary Program?

CAR

What is Community Account Representative?

Park that has 5 immersive worlds that opens in 2025

What is Epic Universe?

Feature that announces on-screen text and options on X1

What is voice guidance?

Audio narration feature that brings entertainment to life for blind and low vision audiences

What are audio descriptions?

Typical loss, in dB, of a 32-way splitter

What is 17.5?

Maximum length, in feet, for a 22 AWG hard-wired sensor

What is 1000?

Express genuine concern and be fully present

What is Listen Actively and Respond Appropriately?

Number of days customers have to activate Internet and Voice equipment

What is 7?

Seizes both the outer sheath and the center conductor

What is a pin connector?

Tool used to score the outer surface of coaxial cable’s aluminum sheath prior to using the coring tool

What is a tubing cutter?

Xfinity Reward tier for 2-7 years

What is Gold?

Program that celebrates personal connections between Xfinity employees and their customers all year long

What is the Xfinity Rewards Holiday Program?

Term for when customers move around the property and not lose signal

What is seamless roaming?

Type of circuit used as the backhaul for the Managed WiFi over fiber solution

What is Business Ethernet/Metro-E or Ethernet Dedicated Internet/EDI?

Place where customers can add their favorite movies, shows, and sports teams

What is My List?

Fosters connections between brands, audiences, publishers, distributors, agencies, and other industry players

What is Comcast Advertising?

Provides the geographic location of the coaxial cable and other components that make up the network

What is a strand map?

TXFoN_1115MisQ&UA Flashcards

(105 cards)