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LilG_CoJe > TXFoN_1025MisQ&UA > Flashcards

TXFoN_1025MisQ&UA Flashcards

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1
Q

This section of the Broadband Label lists any additional fees that may apply to the customers plan, such as installation, equipment rental, activation, taxes and local fees

A

Additional Charges and Terms

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2
Q

This section of the Broadband Label details how much data is included in the service plan and any charges if the threshold is broken

A

Data Included with Monthly Price

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3
Q

Benefit of X-Class speeds

A

Unlimited Data

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4
Q

New speeds for FDX enabled plant

A

X300, X500, XGig, X2Gig

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5
Q

What is SRL?

A

What is Structural Return Loss?

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6
Q

These are the three LED lights on the side of a BelAir Outdoor WIFI AP unit

A

Power, Modem, Radio

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7
Q

The section of the network that carries signals from the headend to the subscriber.

A

What is the distribution system?

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8
Q

This Workday checklist is updated each quarter so you can take timely actions to build new skills, and prepare for career conversations.

A

Career Wellbeing Checklist

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9
Q

Data transfer location

A

Port

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10
Q

Two contact methods that can be used to send an invitation to create a user account.

A

phone number (for SMS) and email

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11
Q

This type of NSA RTM ticket may also be submitted for any observed damage to the plant that needs to be addressed

A

Plant Damage

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12
Q

When did Xfinity Stream CX gain access to 20+ free live streaming channels?

A

2023

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13
Q

What year did the Xfinity Stream app launch for Xumo Smart TVs?

A

2022

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14
Q

If you’re using the Xfinity app, you can enable a Lock Schedule from this page to automatically lock the device at a certain time of day.

A

Device Settings

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15
Q

43

A

6

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16
Q

The year when moving pictures began to visit homes regularly, a true broadcast breakthrough.

A

1928

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17
Q

Source for tire inflation limits

A

Vehicle operator handbook

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18
Q

What 3 things can you find in the Skill Forward Explore More section, under “About Skill Forward”?

A

Skill Forward Feedback Form, Skill Forward FAQ, 2024 Skill Focus Areas

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19
Q

What 3 links/sites can you find in the Skill Forward Explore More section, under “Additional Learning”?

A

Diversity, Equity, Inclusion, and Accessibility Learning Site (DEIA); Skills Spotlight; Browse Workday Learning

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20
Q

43

A

4

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21
Q

This X1 Parental Control limits TV viewing to certain days and time.

A

Day/Time Locks

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22
Q

This device is used to support multiple cables in independent rollers and makes a cable positioner unnecessary when lashing multiple cables.

A

What is a multiple cable block?

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23
Q

Fortinet enables this Software Defined solution that integrates SD-WAN technology with cloud-based security.

A

SASE (Secure Access Service Edge)

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24
Q

This device is designed to support trunking to PBX systems.

A

Integrated Access Device (IAD)

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25
Administrators and users can control nearly every part of their VoiceEdge service from this location.
Business VoiceEdge Dashboard
26
What are the light indicators for XB8?
White light connection, red light no connected, blinking amber light searching for signal, blinking blue light WPS connecting, other lights connecting to network
27
What is the model number for the XB8?
CGM4981COM
28
What Circle of Success; Customer Experience award recognizes frontline teammates who go above and beyond for our customers?
Xfinity Love or Xfinity Love Award
29
With timeline in Tech 360 you can quickly identify recent product
Errors
30
With timeline in Tech 360 you can see current promotion details and promotion
Roll off Events
31
With timeline in Tech 360 you can view service change and service confirmation
Notifications
32
32
7
33
This reference shows the difference in frequency response between the sweep point and the reference point
Sweep reference
34
What influences a driver's attitude
Pay day, social functions, and romance
35
What tiers of Netflix and Peacock do customers get with StreamSaver?
StreamSaver comes with Peacock Premium and Netflix’s Standard with ads tier.
36
If an Xfinity StreamSaver customer would like to upgrade to one of Netflix’s ad-free tiers, are they able to do that?
via the Netflix app on X1/Flex/Xumo Stream Box or on Netflix.com
37
45
1
38
Name the 6 key TRUST Behaviors.
Show Appreciation, Own It, Be an Xfinity Ambassador, Make it Effortless, Set Clear Expectations, Be Warm and Friendly
39
Name the three strategies to illustrate the 'Be Warm and Friendly' TRUST behavior.
Build a Rapport, Connect on a Personal Level, Be Authentic and Genuine
40
Name the three strategies to illustrate the 'Make it Effortless' TRUST behavior.
Work Efficiently and Effectively, Educate the Customer, Ensure no need for subsequent interaction
41
Name the three strategies to illustrate the 'Be an Xfinity Ambassador' TRUST behavior.
Promote the Value of Xfinity, Educate the Customer, Improve the Customer's Lifestyle
42
Name the three strategies to illustrate the 'Show Appreciation' TRUST behavior.
Express Your Gratitude, Show Genuine Interest/Concern, Provide Great Service
43
Model of the media phone equipped with 12 lines, a touch screen, sidecar ready, and is video capable
Polycom VVX 500/501
44
How long can a NOW Internet account be paused before the same equipment can no longer be used?
180 days
45
What is the speed of prepaid internet.
200 mbps down / 10 mbps up
46
39
3
47
First Comcast WiFi hotspots became live in this year.
2013
48
45
4
49
Equipment for X-500 and above speeds
XD4 and XB8
50
Device capacity of XB8
300
51
Commonly caused by grounding issues or multiple impedance mismatches.
What are Suckouts?
52
These are set at various frequencies in the downstream spectrum to assist in the detection of signal egress in digital applications.
What are analog pilot tones?
53
These are two types of highly directional antennas used in leakage detection.
What are Yagi and log periodic antennas?
54
In what year did CNBC begin broadcasting?
1989
55
In what year did MSNBC launch?
1996
56
This ITG is used to activate or sync self installed video devices and remote controls
Video and Remote Activations
57
This ITG is used to troubleshoot customer reported issues with DVR errors on the set-top box and via the MY DVR Manager
DVR Issues
58
Distortion components caused by non-linear mixing of carriers in the transmission system, which includes CTB and CSO
Carrier to coherent interference
59
These are the LED colors on the side of a BelAir Outdoor WIFI AP unit
Green, Amber, Red, Blue
60
In the formula for calculating noise, EN stands for this.
What is electromotive force or RMS noise voltage?
61
Which wire in a thermostat controls the second stage heat relay?
What is W2/White?
62
This TV service is included at no additional charge with the school's provided TV service.
What is Xfinity On Campus?
63
This streaming service comes free with Xfinity internet and TV services.
What is Peacock?
64
How long must a customer have Xfinity Mobile before being eligible to switch to NOW Mobile?
60 days
65
Number of concurrent streams Choice TV Select customers can stream.
2
66
Acceptable 64QAM C/N Ratio
31dB
67
Which modem only has 2 ethernet ports?
Xb6
68
Magic found a home in Orlando, bringing wands, spells, and wizards to life in this year.
2010
69
Daily vehicle inspection components
Fluids, brakes, tires, general housekeeping, driving aids, steering
70
This X1 setting limits or prevents unwanted content on your TV.
Purchase PIN
71
A device that enables operators to deliver eight lines of telephony, tiered data, and other advanced Internet Protocol (IP) services
eMTA
72
These are the available wireless SSID broadcasting from an Xfinity WiFi AP
xfinittywifi, CableWiFi, Xfinity
73
What is the model number of the xFi Advanced Gateway (MXB1)?
CGM4981COM2
74
The Circle of Success Awards are divided into what 3 key areas?
Innovation, Promoter, Customer Experience, Accelerator
75
With timeline in Tech 360 you can see network outages and this in real time
Degraded Service
76
With timeline in Tech 360 this is a group of events related to a specific topic
Journeys
77
You can stream hundreds of hit movies, full seasons of iconic TV shows, and bingeworthy content on this streaming platform.
Peacock Premium
78
In what year was the Assistive Technology Grant Fund established?
2011
79
Xumo Acquisition happened in which year?
2020
80
Many ladder-related injuries occur due to these four reasons.
What are improper lifting, not being prepared physically to lift, using unused muscles, and not stretching?
81
This RTM task will be used when the signals at the distribution tap are impaired, and result in the Technician being able to successfully complete an Installation call?
New Install (SA)
82
Thermostats for electric baseboard or commercial hot water heating systems operate at what voltage range?
What is high voltage (110V to 240V)?
83
At what voltage do home heating thermostats typically operate, with 24VAC being the most common?
What is low voltage (1mV to 30V)?
84
Also known as Useful Links, these are the most commonly used links by agents to help customers.
Tools

LilG_CoJe (44 decks)

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