LilG_GiSh+1 Flashcards
(200 cards)
1
Q
This Xfinity service is designed for students living in on-campus housing and allows them to stream live TV and On Demand content.
A
What is Xfinity On Campus
2
Q
This part of a student’s campus fees provides access to Xfinity On Campus services, including live TV and cloud DVR.
A
What are housing fees
3
Q
To log into Xfinity On Campus through the Xfinity Stream app, students use these credentials.
A
What are university credentials (username and password)?
4
Q
This tool is provided on the Xfinity On Campus website to manage dormitory internet speeds and available upgrades.
A
Manage WiFi button
5
Q
Xfinity On Campus users can record up to two programs at once using this feature.
A
Cloud DVR
6
Q
This service allows students to add preferred channels to a customized list for quick access.
A
Favorites list
7
Q
Students need to connect to this to access Xfinity On Campus services on their devices.
A
campus network
8
Q
To access over 90 live channels off-campus, students need to log in with these.
A
school credentials
9
Q
For troubleshooting login issues or assistance with the service, Xfinity On Campus suggests contacting this department
A
university’s IT department?
10
Q
What is a month-to-month, no-contract subscription?
A
If students want to upgrade their internet speed or add more channels to their Xfinity On Campus service, they can opt for this type of subscription.
11
Q
This Xfinity service integrates with university-provided WiFi to offer seamless internet access throughout the campus, including dormitories.
A
Xfinity Internet
12
Q
What is the Live Chat feature?
A
To access help for connectivity or speed problems on Xfinity On Campus, students are directed to this feature.
13
Q
What is the Profile tab under Account Settings?
A
If a student cannot find their WiFi network name and password, they can access this section of the Xfinity On Campus portal.
14
Q
Universities partnering with Xfinity can choose this feature for campus-wide WiFi, enabling roaming and connectivity across different areas of the campus.
A
What is Xfinity Internet?
15
Q
Xfinity On Campus allows access to this number of live TV channels when students are off-campus.
A
What is 90 channels?
16
Q
You can access Timeline in Einstein360 through this tab.
A
What is Account History?
17
Q
This Customer Timeline event is being created to manage the upload of any call interactions from Third Party Business Partners.
A
What is 3rd Party Interaction?
18
Q
This event is specific to Comcast business customers, and gets created when customer requests for a change of ownership OR change on financial responsibility OR site address change.
A
What is Account Detail Change?
19
Q
With this new service, you can watch shows, movies, and sports without fees or annual contracts for only $20 per month.
A
What is NOW TV?
20
Q
How many live channels can NOW TV customers access?
A
Wtih NOW TV, customers can access On Demand content and more than 40 live channels.
21
Q
How many hours of Cloud DVR storage do NOW TV customers get?
A
20
22
Q
How many concurrent screens can be used with NOW TV?
A
3
23
Q
How many free streaming channels do NOW TV customers get?
A
NOW TV customers get access to more than 20 free streaming channels.
24
Q
What is required for all customers to be eligible for NOW TV?
A
All customers must have Internet Essentials and Xfinity Internet or internet service.
25
What equipment is required for NOW TV?
None
26
Customers do not need to be connected to this in order to stream NOW TV.
What is the home network?
27
What fees do NOW TV customers not have to pay?
NOW TV customers do not have to pay Broadcast TV (BTV) and Regional Sports (RSN) fees.
28
What TV options can be added to NOW Internet customers' accounts?
NOW TV, NOW TV Latino, NOW StreamSaver™, and StreamSaver™.
29
What do NOW TV customers receive at no extra cost?
NOW TV customers receive this $7.99/month value at no extra cost: Peacock Premium.
30
How can NOW TV customers manage their services using a Xumo Stream Box?
Through their digital account.
31
What devices is NOW TV not available on?
NOW TV is not available on Apple TV, LG TV, Roku, or Samsung Smart TV.
32
What cannot be used if you downgrade from Xfinity X1 to NOW TV?
X1 TV Boxes.
33
What is the value of NOW Mobile's 5G data?
NOW Mobile offers an incredible value on unlimited 5G data.
34
What is the price for NOW Mobile per line, per month?
NOW Mobile is $25 per line, per month, with taxes and fees included.
35
What type of payment is required for a new device with NOW Mobile?
Paid in full.
36
How many Xfinity WiFi Hotspots can you connect to with NOW Mobile?
22 million or more.
37
What is the price for the Mexico and Canada Unlimited Pass for NOW Mobile?
$5/month.
38
What is the cost to turn on Personal Hotspot with unlimited data at 3G speeds?
$5/month.
39
What pass may NOW Mobile customers traveling to Mexico and Canada want?
Mexico and Canada Unlimited Pass.
40
How many days can an account be paused before the line is cancelled?
60 days.
41
How long must a customer have Xfinity Mobile before being eligible to switch to NOW Mobile?
60 days.
42
What does the NOW Mobile Mexico and Canada Unlimited Pass allow?
Unlimited calls and texts to and from and international data roaming while in Mexico and Canada.
43
What is the maximum number of devices allowed on NOW Mobile?
5.
44
How much data do you have with NOW Mobile?
20 GB of high-speed 5G data for each line of service.
45
What happens if a NOW Mobile individual line uses more than 20 GB in a month?
Reduced speeds until the end of the bill cycle.
46
How many lines of service can you have on a NOW Mobile account?
Up to 5 lines per account.
47
What type of data plans does NOW Mobile offer?
One Unlimited data plan.
48
What address will a NOW Mobile device be shipped to?
The service address of the Xfinity or NOW Internet account.
49
Access to Xfinity WiFi Hotspots is included with which mobile products?
NOW Mobile and Xfinity Mobile.
50
What app is needed to activate your NOW Mobile service?
Xfinity app.
51
How can NOW Mobile automatic payments be turned on or off?
Online NOW Mobile account or NOW Portal.
52
What is a nanoSIM?
A physical SIM card is also known as a nanoSIM.
53
What criteria need to be met to be eligible for NOW Mobile?
Located within Comcast footprint and an active subscription to Xfinity Internet/Internet Essentials or NOW Internet.
54
What is the only Xfinity product you cannot have at the same time as a NOW Mobile customer?
Xfinity Mobile.
55
How can NOW Mobile be ordered?
NOW Mobile is available by ordering through NOW Portal, NOW Customer Support, Xfinity Retail Store.
56
What Xfinity customers are not eligible for NOW Mobile?
Bulk or Xfinity Communities.
57
What NOW Internet plans are available?
100 Mbps for $30 per month or 200 Mbps for $45 per month.
58
What app is needed to activate your NOW Internet service?
Xfinity app.
59
How can you change a NOW Internet plan?
Online account or NOW Portal.
60
What make of internet device is included with NOW Internet?
XB3 Gateway.
61
What type of payments are not accepted with NOW Internet or NOW Mobile?
Cash.
62
How long can a NOW Internet account be paused before the same equipment can no longer be used?
180 days.
63
What should customers do with their NOW Internet gateway if the account is paused for more than 180 days?
Recycle.
64
How many days do customers have to report NOW Internet equipment issues?
90 days.
65
What NOW Internet installation options are there?
Getting Started Kit only.
66
What is the model number of the NOW Internet gateway?
1682P.
67
What is NOW WiFi Pass?
This product is for non-Xfinity Internet customers only and provides 30-day access to the NOW WiFi hotspot network for $20.
68
How is NOW WiFi Pass discoverable?
NOW WiFi Pass is only discoverable by users when connecting to a WiFi hotspot on their device.
69
What is the 30 day pricing for the NOW WiFi Pass?
20.
70
What agent contact method can NOW WiFi Pass customers use?
Chat.
71
What is Xfinity StreamSaver?
A streaming bundle of Netflix, Apple TV+ and Peacock for new and existing Xfinity customers.
72
How much is Xfinity StreamSaver bundle?
$15 per month.
73
What is the percentage saved per month using Xfinity StreamSaver?
0.3.
74
What does the NOW StreamSaver bundle offer?
Access to popular streaming apps and more than 40 live channels.
75
Who is eligible for Xfinity StreamSaver?
New and existing Xfinity Internet and TV customers.
76
What customers can access the NOW StreamSaver bundle?
New/existing Internet customers, as well as existing NOW TV customers.
77
What tiers of Netflix and Peacock do customers get with StreamSaver?
StreamSaver comes with Peacock Premium and Netflix’s Standard with ads tier.
78
How can an Xfinity StreamSaver customer upgrade to Netflix’s ad-free tiers?
Via the Netflix app on X1/Flex/Xumo Stream Box or on Netflix.com.
79
What is the Career Hub?
Workday module that offers a one-stop shop for all things in your Career Wellbeing journey at Comcast.
80
What are the 3 sections of Career Hub?
Suggestions for You, Plan, and Explore.
81
What may or may not be an option in the Suggestions for You section?
Gigs.
82
Who is eligible to participate in Gigs?
All full-time, Corporate and Cable employees in the United States who have been with the company for more than 3 months are eligible.
83
What groups are not eligible to participate in Gigs?
Those on a leave of absence, New Hires with less than 3 months of service, Individuals on a Performance Improvement Plan (PIP) or final corrective action.
84
Who must approve employee participation in a gig opportunity?
The employee’s manager.
85
What is the Career Profile?
What Workday page is your gateway to exploring possibilities throughout Comcast and acts like an internal LinkedIn profile?
86
What is the Career Growth Plan?
What Workday page was formerly known as your IDP/individual development plan, lets you keep track of where you want to go, what you have achieved, and set personal goals for your future.
87
What section of Career Hub allows you to create actionable short-term goals?
Plan.
88
What section of Career Hub shows jobs that match your skills?
Explore.
89
What is Feedback in Career Hub?
A great way for you to solicit feedback from colleagues you work with on a regular basis.
90
What sections are under your name + skills & skill interests on the main page of Career Hub?
Networking and Learning.
91
What is the Career Wellbeing Checklist?
This Workday checklist is updated each quarter so you can take timely actions to build new skills, and prepare for career conversations.
92
What is Mentoring?
Informally or formally finding who can coach, counsel, and cheer you on; is a great way to grow personally and professionally.
93
Where can you view a realistic job preview video?
YouTube or @ComcastCareers on YouTube.
94
How long must you be in a current position before transferring?
1 year of active service.
95
What are the 4 Leader Behaviors?
Grow Talent, Build High-Performing Teams, Live Our Culture, and Deliver Results.
96
Who is the corporate Chairman & Chief Executive Officer?
Brian Roberts.
97
Who is the President & Chief Executive Officer of Comcast Cable?
David Watson.
98
Who is the President of Customer eXperience Strategy & Operations?
Tom Karinshak.
99
Who is the host of CommTech Jeopardy?
Tina Simmons.
100
What menu section in Skill Forward is specifically for Leaders?
Lead Forward.
101
What are the 3 sections in Skill Forward that end in 'Forward'?
Career, Lead, Build.
102
What assessment should you begin with in Skill Forward?
Self-Reflection.
103
What Skill Forward section is geared towards individual contributors?
Career Forward.
104
What Skill Forward section is geared towards leaders of leaders?
Lead Forward.
105
What Skill Forward section is geared towards people leaders?
Build Forward.
106
Where can you find featured content in Skill Forward?
Banner carousel and by filtering Learning Library by 'Featured'.
107
What is Skill Forward?
This is a business-driven learning experience created to help upskill and prepare all Comcast employees for what's next.
108
How often does Skill Forward strategically boost your skills?
Quarterly or 4 times per year.
109
Who can access content within Skill Forward?
All Comcast employees at any time.
110
Where can you find the Skill Forward Feedback Form?
Menu, Explore More, (About Skill Forward:) Skill Forward Feedback Form.
111
What can you find in the Skill Forward Explore More section, under 'About Skill Forward'?
Skill Forward Feedback Form, Skill Forward FAQ, 2024 Skill Focus Areas.
112
What are the 2024 Quarterly Skill Focus Areas for Skill Forward?
Communication, Adaptability & Flexibility, Strategic Thinking, Data-Driven Decision-Making.
113
What are the Quarterly Skill Focus Areas for 2024 based on?
Comcast skill survey results.
114
What links/sites can you find in the Skill Forward Explore More section, under 'Additional Learning'?
Diversity, Equity, Inclusion, and Accessibility Learning Site (DEIA); Skills Spotlight; Browse Workday Learning.
115
Where can you find past courses you may have missed in Skill Forward?
Archive.
116
What professional memberships does Comcast offer employees?
Comcast offers employees 5 complimentary professional memberships to several industry groups and societies.
117
When was Comcast founded?
1963.
118
Who founded Comcast?
Ralph Roberts.
119
What branch of the military did Ralph Roberts serve in?
U.S. Navy.
120
In what conflict did Ralph Roberts serve?
World War II.
121
When was American Cable Systems renamed 'Comcast'?
1969.
122
When was Comcast's Initial Public Offering?
1972.
123
What year did Brian Roberts receive training as a cable installer?
1975.
124
What year did Comcast introduce HBO in Western Pennsylvania?
1977.
125
When did Brian Roberts join the corporate office?
1984.
126
What year did Comcast invest in QVC?
1986.
127
What year did Comcast increase subscribers to over 2 million?
1988.
128
What year did Comcast acquire American Cellular Network Corporation?
1988.
129
What year was Brian Roberts elected to the Board of Directors?
1988.
130
What year was Brian Roberts elected President of Comcast Corporation?
1990.
131
What year did Comcast acquire controlling interest in Metromedia Company's Metrophone cellular system?
1992.
132
What year did Comcast add the Golf Channel to its lineup?
1994.
133
What year did Comcast become recognized as one of the nation’s leading cable companies?
1988
134
What significant acquisition did Comcast make in 1988?
Comcast acquired American Cellular Network Corporation (AMCELL), and Comcast Cellular Communications division is formed.
135
Who was elected to the Board of Directors of Comcast in 1988?
Brian Roberts
136
When was Brian Roberts elected President of Comcast Corporation?
1990
137
What did Comcast acquire in 1992?
Controlling interest in Metromedia Company's Metrophone cellular system.
138
What channel did Comcast add to its lineup in 1994?
The Golf Channel
139
What milestone did Comcast achieve in 1994?
Became the 3rd largest cable operator in the U.S.
140
What year was Comcast Spectacor founded?
1996
141
What was Comcast's first broadband product launched in December 1996?
Comcast@Home high-speed cable modem service
142
What regional sports channel did Comcast announce in 1996?
Comcast SportsNet
143
What service did Comcast launch in 1997?
Digital TV
144
What percentage of E! Entertainment did Comcast acquire in 1997?
50.1 percent controlling interest through a partnership with Disney.
145
What technology standard was released in 1997?
DOCSIS 1.0
146
What major investment did Microsoft make in Comcast in 1997?
$1B in broadband innovation.
147
When did Comcast University host its first class?
1999
148
What group was formed by Julian Brodsky in 1999?
Comcast Interactive Capital Group
149
What event did Comcast celebrate for the first time in 2001?
Comcast Cares Day
150
What service did Comcast launch in 2002?
Comcast High-Speed Internet
151
Who was named CEO of Comcast in 2002?
Brian Roberts
152
What service did Comcast begin offering in 2002?
HD service
153
When did Comcast launch Video On Demand?
2003
154
What website was launched by Comcast in 2003?
Comcast.net
155
What feature transformed television consumption in 2003?
Video On Demand (or VOD)
156
What major service did Comcast Business launch in 2006?
Comcast Business Services for small businesses.
157
What project was launched in 2008 to bring content to any device?
Project Infinity
158
When did Comcast announce a partnership with TiVo?
2005
159
What service did Comcast launch in 2005?
Digital Voice Service
160
What children's program did Comcast launch in 2005?
PBS Kids Sprout
161
When did the Comcast Center in Philadelphia open?
2008
162
When did Comcast reach 10 billion On Demand views?
2008
163
What milestone did Comcast achieve in 2009?
Became the nation's largest Internet service provider.
164
What brand did Comcast unveil in 2010?
Xfinity
165
What opened in Silicon Valley in 2010?
Comcast labs
166
What year did Comcast join forces with Hiring Our Heroes?
2010
167
What center opened in 2011 dedicated to Spanish-speaking consumers?
Spanish-language Center of Excellence in Miramar, FL.
168
What streaming capability did Comcast achieve in 2011?
First provider to stream content from five premium channels via the Xfinity TV app.
169
When did Comcast acquire NBCUniversal?
2011
170
What initiative did Comcast launch in 2011?
Internet Essentials
171
What major ownership change occurred in 2011 regarding Universal Studios?
NBCUniversal and its affiliates became 100 percent owners of Universal Studios Florida.
172
What internet protocol did Comcast start deploying in 2011?
IPv6
173
What book was released in 2011 about Ralph Roberts?
"An Incredible Dream: Ralph Roberts and the Story of Comcast"
174
What platform did Comcast begin to launch in 2012?
X1, the next-generation cloud-enabled television platform.
175
What was Comcast's first live streaming app called?
TV Go (or Xfinity TV Go)
176
When was the TV Go app launched?
2013
177
What anniversary did Comcast celebrate in 2013?
50th anniversary
178
When did the first Comcast wifi hotspots go live?
2013
179
What was launched by Comcast in 2013?
First Comcast wireless gateway
180
What service did Comcast begin rolling out in 2015?
Gigabit Pro, a symmetrical, 2 Gbps service.
181
What remote did Comcast introduce in 2015?
X1 Voice remote
182
What iconic building became the Comcast building in 2015?
"30 Rock"
183
What modem did Comcast install in 2015?
World's 1st customer-facing DOCSIS 3.1 modem.
184
When did Netflix launch on the X1?
2016
185
What service was launched by xFi in 2017?
A new way to personalize, manage, and control home Wi-Fi.
186
What mobile service did Comcast launch in 2017?
Xfinity Mobile
187
What opened in 2018 designed by Lord Norman Foster?
Comcast Technology Center (or CTC)
188
When did Comcast acquire Sky?
2018
189
What milestone did Xfinity achieve in 2018?
Became the largest gigabit internet provider.
190
What was recognized by TIME in 2019 as one of the Best Inventions?
Xfinity X1 Eye Control
191
What program expanded its eligibility in 2019?
Internet Essentials
192
What platform leveraged X1 technology for a 4K streaming experience in 2019?
Flex
193
What program did Comcast create in 2020 to help small businesses owned by people of color?
Comcast RISE
194
What security feature did Comcast launch in 2019?
Xfinity xFi Advanced Security
195
What service did Comcast Business make available to commercial customers in 2019?
X1
196
What parental control tool did Comcast launch in 2019?
Enhanced WiFi parental control tool for xFi customers.
197
What expansion did Comcast Business undertake in 2019?
Expanded broadband footprint into Canada.
198
What resource did Comcast launch for Xfinity customers in 2019?
Xfinity Privacy Center
199
What major service did Xfinity Mobile launch in 2020?
5G coverage nationwide.
200
What streaming platform did Comcast NBCUniversal launch in 2020?
Peacock
