Chris_WwX_XR Flashcards by Jared Brockmyre

In order to pair a smart home device you will need a eligible gateway, compatible device. and subscription to self protection plus, Pro Protection or

Pro Protection Plus

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Zigbee designation stickers can be found in one of these 2 places

on the packaging or on the device itself

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You can use this app to utilize rules and scenes to control select devices

Xfinity Home app

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If you’re using the Xfinity app, you can enable a Lock Schedule from this page to automatically lock the device at a certain time of day.

Device Settings

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For XH products Comcast does not install customers can get help from this partner

Hello Tech

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Works with Xfinity lets you link compatible smart home devices to your Xfinity system so you can control them directly from the

Xfinity Home app

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GE plug-in lamp modules, GE light switches, Kwikset Locks, Leviton lights, Yale Locks, and Zen Thermostats are all Works with Xfinity products that should not be linked but instead should be

paired

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Works with Xfinity lets you link these or this to your Xfinity Home system

compatible smart home devices

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Xfinity Home’s professionally monitored home security offerings, Pro Protection and Pro Protection Plus, ranked #1 in customer satisfaction by

J.D. Power

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Xfinity’s pro pretection plus offer’s 24/7 monitoring starting at this much per month.

$55.00

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This company has also named Xfinity’s Pro Protection and Pro Protection Plus as the best home security system in the US

CNET

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*Pro Protection and Pro Protection Plus customers can monitor activity in their home and control their system on their TV with the Xfinity Voice Remote or through the

Xfinity Home app

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The Xfinity Home touchscreen comes with a battery back up with this capacity in hours

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In the event of a power outage the XH system will remain on via a 24 hour battery back up and this type of connectivity

LTE

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Xfinity Security subscription without professional monitoring is known as

Xfinity’s Self Protection or Self Protection

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The XH monitoring subscription Self Protection starts at this price per month

$10

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Self Protection customers can build their own security system using both Xfinity equipment and

third party smart home devices or Xfinity Home compatible devices

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*Xfinity Home received the highest score in a tie in the J.D. Power Home Security Satisfaction Study for this year

2023

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*Introduced in 2021, this XH plan is an easy-to-install, self-monitored home security solution within the Xfinity Home portfolio

Self Protection

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Self protection security tier was introduced in this year

2021

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Self Protection customers can customize their DIY home monitoring with Xfinity Door/Window sensors and

motion or motion sensors

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XH customers can purchase sensors at Xfinity Stores or by calling

1-800-Xfinity or 1-800-934-6489

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Purchased XH sensors can be easily set up using this app

Xfinity app or Xfinity

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The Xfinity app is where customers can set rules for real-time alerts when doors and windows are opened or if this is detected

Motion

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XH motion sensors can distinguish between

people and pets

XH door/window sensors cost this much

$20.00

A 3 pack of door/window sensors cost this much

$54.00

Approximate range of the XH motion sensor

50 feet by 50 feet or 50 by 50

XH motion sensors cost this much

$40.00

XH motion sensors can distinguish between humans and animals up to this weight in pounds

85 pounds

*Xfinity Home Self Protection is a great option for customers for the low cost of $10 a month, plus the

cost of equipment

formerly know as Courtesy Services

XPE or xfinity promoter experience

Comcast employees receive this percentage discount on XH equipment

20 percent or 20

This is a self-monitored and self-installed home security solution

Self Protection

24/7 video recording can store up to this much footage

7 days or one week

How many cameras can you have with Xfinity Home Security

Up to 6

Xfinity Home seamlessly intergrates with which comcast serves

X1 entertainment system

A program just for Xfinity customers offering tenure based perks

Xfinity Rewards

A customer in good standing for 14+ years is awarded this status in the Xfinity Rewards program

Diamond or Diamond status

You can join the Xfinity Rewards program through the Xfinity app or your Xfinity X1 TV Box, or by visiting Xfinity Rewards and clicking

Join Now

You can visit Xfinity Rewards to view examples of available perks or use the

Xfinity app

To join Xfinity Rewards you must be a current customer in good standing, the primary account user and

18 years or older

When a customer downloads the Xfinity app, they can join Xfinity Rewards and start exploring their rewards by visiting

Account

Once a reward is claimed through Xfinity Rewards, it will show up in this section

My Activity

In Xfinity Rewards how much is the general credit issued to the customer

5 dollars

Where can a customer view their loyalty tier status

Xfinity app or customer.xfinity.com/Rewards

Comcast’s heartfelt expression to thank eligible residential customers and give them something extra is known as

Xfinity Rewards

At Xfinity customer service, sales and this go hand in hand

Loyalty

Stemming from a company wide effort to develop and launch an incentive program that provides selected properties with an engaging rewards program that drives connections

Xfinity Property Perks

This program will make gift card rewards available for valid Xfinity Internet and Xfinity Mobile connects at each participating property.

Xfinity Property Perks program

In order to enroll in the property perks program Property Managers will need to review and accept the program's

terms and conditions

Xfinity's property perks program managers will be identifiable via this

complex ID

Xfinity's property perks program managers will contact this person with questions or issues with the website

CAR or Community Account Rep

Property perks managers are emailed a electronic gift card this long after a refeffal is entered

45 days

Xfinity's property perks program managers earn this much for a single product connect

25 dollars

Xfinity's property perks program managers earn this much for a double product connect

50 dollars

the 4 levels of the Xfinity rewards program are

Silver, Gold, Platinum, and Diamond

You will attain this level for 0 to 2 years of loyalty in the Xfinity Rewards program

Silver

You will attain this level for 2 to 7 years of loyalty in the Xfinity Rewards program

Gold

You will attain this level for 7 to 14 years of loyalty in the Xfinity Rewards program

Platinum

2 ways to join Xfinity Rewards are

online or through the X1 TV box

Only these types of Xfinity IDs are eligible to join Xfinity Rewards

Primary

Xfinity rewards customers can get up to this much off a preorder of the iPhone16 family

$200

These types of offers are designed to: Attract new customers and drive retention with existing customers. Prevent customers from switching to competitors. Reward high value customers

Targeted

Existing residential customers could earn up to this much per year for installed referrals via the refer a friend program

Five Hundred or $500.00

Potential earning for a single referral via the refer a friend program

One hundred seventy five dollars or $175.00

A friend who is reffered by a customer and signs up for service can earn up to this much through the Xfinity rewards program

One hundred or $100.00

If you don’t have access to the Xfinity app, you can still join Xfinity Rewards online and through this

X1 or X1 TV box

In the Xfinity Rewards program, after sign up the rewards are available

Immediately

there are this many tiers in the Xfinity Rewards program

four

The Xfinity Rewards Silver level is for customers with this much tenure

0-2 years

The Xfinity Rewards Gold level is for customers with this much tenure

2-7 years

The Xfinity Rewards Platinum level is for customers with this much tenure

7-14 years

The Xfinity Rewards Diamond level is for customers with this much tenure

14+ years

In Xfinity Rewards, perks such as $1 movie rental every month and where Diamond and Platinum members can get Peacock Premium for no additionl cost is known as

Always on Rewards