Fwed_W2AN Flashcards by Jared Brockmyre

This screen in Watchtower displays the node customers on the map

Node Analysis

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This screen in Watchtower displays event details and other important node information in a timeline

Node Timeline

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This link in the most recent menu takes you to a list of the worst nodes

All Worst Nodes

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What are the three categories in the Most Recent menu in Watchtower?

Worst Node, Recently Viewed Node, Recently Viewed Jobs

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What are the three monitoring types under the User menu?

TSI, RTM, Device

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What menu are the items Create Jobs, Job lookup, Job Browser, and My Jobs located in?

Job Lists

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What are the 3 list categories listed in the Job List Menu?

Custom Job List, Member of, and Admin of

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What are the three colors for customer status icons in the Watchtower Map?

Green, Red, and Orange

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What are the three shapes of the customer status?

Circle, Pentagon, and Hexagon

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On the left side of the Watchtower screen, for a non-admin user what are the three menu icons

Jobs, Most Recent, and User

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What are the two major components of the Node Analysis page?

Map and Data

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What are the four map setting categories for Watchtower?

Map Visual, Device Layer, Device Theme, and Topology Layer

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What are the four map visual settings to view in Watchtower?

Normal, Satelite, Topography, and Street

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What two categories are NOT automatically selected in the Device Theme Layer?

Commercial and Offline

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Red Customer Status Means

Critical Health

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Orange Customer Status Means

Moderate Health

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Green Customer Status

Good Health

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This feature allows users to do a partial node analysis on a small group of customers

Partial Polling or Partial Node Analysis

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Maximum amount of devices to be included in a Partial Polling?

25 Devices

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This tab in the node analysis allows you to see important power supply information

Transponder

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How long do you have to wait between two node analysis?

2 Minutes

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What are 4 of the 6 search parameters in the NWT search bar?

Node, Job, Event, Team, Mac and Users

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This list allows you to view multiple teams’ job pools at one time

Custom Job Lists

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Where can the quick links section be found in Watchtower?

The User Menu

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ETR

Estimate Time of Restoration

Service Interruption

TSI

Technician Service Interruption

Scheduled Maintenance

This tab in the Job Detail will allow you to see who recieved a page and with what methods they were contacted

Paging History

TIA (Watchtower)

Technician In Area / Truck In Area

IVR

Interactive Voice Response

Before you start this interruption, it lists the amount of commercial accounts that will be affected

TSI

What are the main two things required to created a job in Watchtower

Node Name and Job Type

The location where anyone who has worked on a ticket can leave a message on what was done or other information

Logs

What are the 5 different Job Statuses a technician can select when using Watchtower?

Assigned, Enroute, Working, Suspended, and Complete

This location is where you can see all team members and what times they are on duty

Team Schedule

If a job in Watchtower was in suspended status, what must be created before the technician can log onto the job again?

A time sequence

What contact infomation is shown when a technican is assigned to a job?

Name, Number, and Email Address

This area will show you all the technicians working at the moment.

Available Techs

This area will show you all the technicians on that specified team

Team Members

This is the icon that opens the job list menu

Hard Hat

Tasks in Watchtower that appear in Red are considered what type of priority.

Emergency

The only way anyone from a different area is able to see the work is if they are

A member of the associated team or an admin

Indicates the type of work selected for a ticket

Tasks

This job status indicates that an attempt was made at the site working the ticket but for some reason had to leave the site

Suspended

Column contains information about the elements associated with the ticket such as node name, address, and account number

Elements

Column that marks the time when the job was created

Start Time

Column is filled in when the task is complete

End Time

Columns that list the name of the tech assigned to the task

First Name & Last Name

Column indicates which team pool the job is being held under

Team

Is the current four score system designed to quickly identify customer pain drivers and the overall health of a node

Current Node Score

What are the four factors that contribute to the current node score?

Preventive Maintenance, Demand Maintenance, Upstream Events, and Downstream Events

This indicates whether the job is a DM, Pm, or None for a non-categorized task

Job Priority

Is the current 1 day score four score system designed to quickly identify customer pain drivers and overall health of the node

1 Day Current Node Score

Indicates type of plant (Fiber/Coax)

Plant Type

Is the current 3 day score four score system designed to quickly identify customer pain drivers and overall health of the node

3 Day Node Score

The Job header contains these 3 things if the job is open

Job ID, Start Time Stamp, and End Time

This job status when you begin to drive to a job site

Enroute

This job status when you arrive at a job site

On-site

The job status you have finished the work at a job site

Complete

This section shows active events and information about those events

Live Events

This section opens a window where users can view the time stamp of activies recorded against the job

Runtime

This section show notifications that were sent out and indicates if they have been opened or not

Paging History

This displays a full timeline for each action/all actions for activity against a ticket

Job History

This button in the top right allows you to add tasks, refer job, merge jobs, or multi-task

Job Actions

Button to add another task to a job

Add task

A button that allows fixing agents such as network and headend techs to engage additional support.

Refer Job

A button that allows you to perform the same task on all entries at the same time

Multi-Task

NWT

National Watchtower

If you see that any of your information is incorrect in Watchtower who should you contact

The team admin

What are the three types of contact options in the contact preferences?

Email, Text Message, and Phone

What year Watchtower Launched?

2008

When did National Watchtower become a national tool?

Winter 2009

It is best to use this browser when using Watchtower

Chrome

Where do you find plant integrity for a node?

Node Summary

Where do you find the number of devices online in the node

Node Analysis

This is the work prioritization engine that operates the background to drive quality of jobs rather than quanitity of jobs

Equilibrium

Preventative Maintenance

Degraded Maintenance

Allows Watchtower to change the priority of jobs based on a number of variables to balance preventative jobs and repair jobs

Dynamic Stacking

What are four working statuses for a job

Working, Complete, Suspended, and Canceled.

What is the url to Watchtower Mobile?

nwt-mobile.comcast.net

ANA

Access Network Analyzer

This tool was developed to provide uniform views of the nodes on a virtual CMTS and legacy CMTS while providing pertinent data previously gained from legacy tools

ANA

From what menu is the Access Network Analyzer launched from?

The Node Menu

In ANA, these bubbles are colored by noise score.

Map Location Bubbles

In ANA, where are any ICFR Network/Premise events listed?

Node Summary

In ANA, what range noise score creates a green bubble?

100-95

In ANA, what range noise score creates a yellow bubble?

94-81

In ANA, what range noise score creates a red bubble?

80-0

In ANA, what are the three shielding integrity events?

ICFR Near, ICFR Far, OFDMA ICFR

In ANA, what three sections can you select an event from?

Node Summary Network tab, Premise tab, or the Event on the map

In ANA, clicking this will show you high-level device detail and graphs in the right panel.

Map bubble

In ANA, this icon means the device is part of an event.

Warning Icon

In ANA, you can hover over this to see point reductions per channel.

The Noise Score

In ANA, the PRE-EQ tab displays these three charts for each return QAM the device is bonded to

ICFR, Pre-EQ, and eTDR

In ANA, you can locate the Upstream and Downstream charts in this tab

DOCSIS tab

In ANA, if a device is operating in partial mode, a banner will be located here

DOCSIS tab

In ANA, devices that support full band capture spectrum's can be found here

Spectrum Tab

In ANA, the bar chart icon opens this view

Horizontal Bonding View

In ANA, this button is used to see data per channel and also has a noise column available that can be sorted or filtered

Data

In Watchtower, where can users edit their methods and settings for how to be contacted?

Contact Preferences

In Watchtower, what tab can users use to build new subscriptions?

Subscription Notification

In Watchtower, dispatch schemes can only be adjusted by whom?

Team admin

In Watchtower, what is the actual job number called?

Job ID

In Watchtower, what are the two different types of plant?

Fiber and Coax

What is the upper left pane in Watchtower Maps that displays statistics based on Engineering, Service, or an Organizational network starting at the division level?

Hierarchy pane

In Watchtower Maps, the plus and minus buttons on the left are used to zoom in and out. You can also use what?

The mouse or mouse wheel

This was developed in Watchtower to provide uniform views of nodes on virtual CMTS (vCMTS) and legacy CMTS while providing pertinent data previously gained from legacy tools.

Access Network Analyzer (ANA)

In Watchtower Maps, what will allow you to Create Ticket, Create Job, Close Event, or Clear Event?

Event Actions

In Watchtower, this link will open a new tab for you to view the tasks associated with the JB.

JB Link

Fwed_W2AN Flashcards

(113 cards)