organizational commitment ch3 Flashcards
(16 cards)
what is organizational commitment
measures how much an employee wants to stay at the company, and their desire to be part of the organization long term
types of organizational commitment
- affective commitment
- continuance commitment
2.normative commitment
what is affective commitment
staying because you want to
what is continuance commitment
staying because you need to (salary)
what is normative commitment
staying because you have to (obligation)
factors that relate to continuance commitment
- total amount of investment
2.lack of employment alternative
withdrawal behavior/signs employee is unhappy
- long breaks
- showing up late repetitively
- consistent disengagement
- poor performance
responses to job dissatisfaction
- exit
- voice
- loyalty
- neglect
what is exit (response to job dissatisfaction)
- active, destructive response
- employee either skips or voluntarily quits
what is voice (response to job dissatisfaction)
- active constructive response
- employee will try to improve the situation
what is loyalty (respond to job dissatisfaction)
- passive constructive response
- maintain public support
- privately hope for improvement
what is neglect (response to job dissatisfaction)
- passive, deconstructive response
- you don’t take action to fix the issue
- your performance and motivation decline
types of employees
- stars
- citizens
- lone wolves
what are star employees
- high commitment+high performance
- they follow voice method to face job dissatisfaction
what are citizen employees
- high commitment+low performance
- go above and beyond what’s asked of them to make up for low performance
3.they follow loyalty method to face job dissatisfaction
what are lone wolves
- low commitment+high performance
- motivated by self interest
- don’t engage in company decisions
- follow exit method to face job dissatisfaction-> they rely on their good performance to attract better job offers
