ORT Facility Walk

Question 1

Gas station has 2 approved fire extinguishers which reflect annual tagged inspection.

Answer 1

GOOD: All fire extinguishers are present and fully charged. Tag is not older than 1 year or red. Extinguisher is missing due to recent use with work order placed. Red tag exists and facility maintenance has taken action. FAIR: 2 or fewer extinguishers need recharging, or a recently used extinguisher did not have a work order placed before ORT arrival. Any extinguisher is not properly mounted. OPPORTUNITY: Any extinguisher not present with no work order, red tag with action taken. N/A: No gast station.

Question 2

Gas station canopy lighting is operational.

Answer 2

GOOD: All lighting is operational. OPPORTUNITY: One or more lights are not operational. N/A No gas station, or a work order already in place.

Question 3

Water softeners are maintained.

Answer 3

GOOD: Morton’s Salt Pelet levels are appropriate in each water softner in the store, drains are clear and free of build up, current and previous logsheet show a salt refill at least once per week, and VTA is posted. OPPORTUNITY: Any one criteria is not met. N/A: No water softeners.

Question 4

No fluid or fuel spills exist, and partners know how to clean up a spill.

Answer 4

GOOD: Partners know to clean up spills with Sorbet WYK Safety Material or Spill Magic. OPPORTUNITY: A fuel or slick substance spill exists with no effort to clean and/or partners don’t know how to clean a spill. N/A: No gas station.

Question 5

Parking lot surface is free of potholes that could causena major incident or injury.

Answer 5

GOOD: No findings. OPPORTUNITY: Any potholes found that could cause incident or injury. N/A: Work order placed prior to ORT arrival and accepted by vendor.

Question 6

Car stops are in good repair, secured, and placed properly.

Answer 6

GOOD: Car stops are in good repair, secured, and placed properly. FAIR: Any car stops not secured or properly placed. OPPORTUNITY: Any damaged car stops with exposed rebar. N/A: Car stops not present or work order in place within last 6 months.

Question 7

Speed bumbs properly distinguished to prevent trip and fall hazards.

Answer 7

GOOD: All speed bumps are in good repair and easily distinguishable. OPPORTUNITY: Any speed bumps are not highlighted or easily distinguished or any are damaged. N/A: Speed bumps not present or work order placed within last 6 months.

Question 8

Appropriate handicap parking and fire lane signs are available and in good repair according to HEB and safety standards.

Answer 8

GOOD: All signage is posted and painted logos are present in accordance to ADA standards. OPPORTUNITY: Any sign not posted or painted, or poles not in good repair. N/A: Work order placed within 6 months.

Question 9

Light poles are in good repair.

Answer 9

GOOD: Loght poles in good condition and electrical wiring enclosed. OPPORTUNITY: Any damage to light pole posing a safety risk. N/A: Work order placed within 6 months.

Question 10

Curbs, sidewalks, and ramps are easily distinguished to indicate change in elevation to avoid trip and fall incidents.

Answer 10

GOOD: All curbs and ramps are distinguished to show change in elevation. OPPORTUNITY: Any curb or ramp not distinguished. N/A: Work order placed within 6 months.

Question 11

Exterior walking areas are free of cracks and holes that have a lip or elevation of 1/2 inch or higher.

Answer 11

GOOD: All exterior walking areas are free of cracks, holes, and changes in elevation over 1/2 inch in height. OPPORTUNITY: Any walking surface with change in elevation over 1/2 inch in height. N/A: Work order prior to ORT accepted by vendor.

Question 12

At least 30 bascart and all electric carts in good repair, ensuring deficiencies don’t cause harm to partners or customers.

Answer 12

GOOD: No carts have sharp edges, loose wires, or other harmful deficiencies. FAIR: 1-2 carts damaged or missing child restraints. OPPORTUNITY: 3+ carts damaged or missing child restraints, any bascart with sharp edge, or any electric cart with loose or exposed wires or broken prongs.

Question 13

Electrical wiring, junction boxes, and outlets are properly GFI wired, covered, and weather resistant.

Answer 13

GOOD: All electrical outlets and junction boxes are in good condition. FAIR: Any external outlet missing weather covering if originally installed. OPPORTUNITY: Any exposed wiring.

Question 14

Non-attached structures are not physically compromised.

Answer 14

GOOD: No findings thay could cause potential for costly incidents. OPPORTUNITY: Any findings. N/A: Work order placed within 6 months.

Question 15

Store perimeter of walls, door seals/sweeps, brush guards at docking area, etc. is sealed to prevent pests.

Answer 15

GOOD: All areas are sealed. OPPORTUNITY: Any area is not sealed. N/A: Work order placed within 6 months and accepted by vendor.

Question 16

Store perimeter is maintained cleaned and organized.

Answer 16

GOOD: Entire perimeter including entrance, garden, TX Backyard, and outside storage areas is kept clean, organized, and supports pest prevention. FAIR: Few minor findings. OPPORTUNITY: Overall lack of cleanliness and organization, several minor findings.

Question 17

Exterior grease containers and compactor areas are maintained clean.

Answer 17

GOOD: These areas are clean, free of offensive odors and running leakage, grease area is free of excess spillage. FAIR: A few minor findings. OPPORTUNITY: Several minor findings, overall lack of cleanliness.

Question 18

Checkstands are in good repair to reduce chance for partner or customer injury.

Answer 18

GOOD: No uncovered moving parts or sharp edges. Yellow “warning” lable (20-01095-000 HEB online store catalog) covering hole on side of conveyor belt is in place. All components are properly secured. FAIR: Yellow “warning” sticker is missing. OPPORTUNITY: Sharp edges or components not secure.

Question 19

Is the General Use of Pesticides document posted?

Answer 19

GOOD: Document is posted where licenses go. OPPORTUNITY: Document is not posted.

Question 20

Floor mats in front of ice merchandisers and flower displays.

Answer 20

GOOD: Mats are in place in front of ice merchandisers and flower displays. OPPORTUNITY: Any mats are missing. N/A: Work order placed prior to ORT arrival.

Question 21

Floor is free of trip/slip hazards.

Answer 21

GOOD: Floors are free of debris, merchandis, cracks and holes 1/2 inch or larger, extension cords, etc. OPPORTUNITY: Any trip/slip hazards found.

Question 22

Store interior walls are in good repair.

Answer 22

GOOD: All walls allow for effective cleaning, pest control, and pose no food safety risk. OPPORTUNITY: Any walls have damage that do not allow for effective cleaning, pest control, or food safety. N/A: Work order within 6 months.

Question 23

Aisles are clear of obstructions such as equipment, empty pallets, stocking carts, step stools, and ladders.

Answer 23

GOOD: Aisles are clear. OPPORTUNITY: Obstructions left unattended by a partner.

Question 24

Verify PMHE operators on the sales floor are utilizing spotters.

Answer 24

GOOD: Spotters are used or partners are aware of the process. FAIR: Partners are not aware of the process. OPPORTUNITY: No spotter being used.

Question 25

Ceiling tiles in drop ceilings are in place to meet insurance, OSHA, and NFPA standards.

Answer 25

GOOD: 3 or fewer missing or partially missing ceiling tiles. OPPORTUNITY: 4+ missing tiles. N/A: Work order within 6 months.

Question 26

Partners are utilizing approved stable stepstools for stocking.

Answer 26

GOOD: All stepstools and ladders in good repair with rubber feet, OSHA and ANSI approved, and tall ladders secured. FAIR: Any stepstool/ladder missing rubber feet. OPPORTUNITY: Any partner using unapproved stool, crate, bumper guard, etc. Tall ladder not secured.

Question 27

Coolers and freezers are in good repair.

Answer 27

GOOD: Al lights securely covered, blower covers in place, door latches operate properly, door seals are in good repair, door heater is in good repair (freezer), racking/shelving is in good repair, freezer door is free of sharp edges, no electrical deficiencies, interior pull handle of vault door is in good repair, and low ice buildup. FAIR: Few minor findings, interior pull handle missing, moderate ice buildup. OPPORTUNITY: Multiple minor findings, heavy ice buildup, elevated safety risk findings. N/A: Work order within 6 months.

Question 28

Product is not stocked within 18 inches of sprinkler head.

Answer 28

GOOD: No findings. OPPORTUNITY: Any findings.

Question 29

Freezer alarms function properly and switch is easily accessible.

Answer 29

GOOD: Alarms work and switches are accessible. OPPORTUNITY: Alarms don't work properly and/or switches are not easily accessible. N/A no freezer alarm switch or work order within 6 months.

Question 30

Center store partner (grocery, drug, GM) is aware of 6 steps to safe lifting.

Answer 30

GOOD: Partner articulates or demonstrates 1) wide base for balance, 2) lower bottom and hips, 3) power zone, 4) chest out chin up, 5) lift with legs not back, and 6) move and step shoulders with hips and nose with toes. FAIR: Partner can articulate or demonstrate 3-5 steps. OPPORTUNITY: Partner can only articulate or demonstrate 2 or fewer steps. Observe improper lifting.

Question 31

Display racks amd shelving are free of damage and sharp edges and are in good repair.

Answer 31

GOOD: All displays and shelving are free of damage. FAIR: Any issues that can be resolved at time of inspection. OPPORTUNITY: Sharp edges or irreparable damage are found.

Question 32

Gondola shelves are not leaning due to excessive weight or defect, and excessive gaping on shelves does not exist.

Answer 32

GOOD: All shelving units are in good condition. OPPORTUNITY: Any leaning or defective shelves, or any gaping.

Question 33

Sales floor pallet rack is free of broken components and product is maintained in proper balance.

Answer 33

GOOD: No broken or damaged components or missing bolts (comment if missing bolts with clip present and engaged). Product level are safe and balanced, with no double stacked pallets on sales floor and pallets above head level shrink wrapped. OPPORTUNITY: Broken or damaged components, missing bolts with no clip, unsafe stacking. N/A: No sales floor pallet racking ficture or work order placed to to ORT.

Question 34

Merchandise is securely stacked/stocked to prevent falling or rolling onto sales floor.

Answer 34

GOOD: All pruduct observed is stacked to no fall onto floor. Glass jars do not exceed POG capacities and are not double stacked on side/endcaps. FAIR: 1-2 areas where peoduct is not stacked properly. OPPORTUNITY: 3+ areas where product is not stacked properly.

Question 35

Store is following gondola roser standards.

Answer 35

GOOD: No product stacked to exceed 2 high loose or in cases or loose glass product exceeding 1 high. 35lbs+ cat litter stacked 1 high/1deep. Hardtop ice chests stacked 1 high. No 40lbs+ cat litter, Kodi coolers (except soft shell), 24+ pk water bottles, or holiday shippers. FAIR: 1-3 findings. OPPORTUNITY: 4+ findings.

Question 36

Store is following riser standards for refrigerated cases/freezers.

Answer 36

GOOD: No products other than empty styrofoam ice chests 2 high or empty 6 pk wine cases are stacked on top of refrigerated cases/freezers. OPPORTUNITY: Any unapproved product stacked. It could cause a cave in.

Question 37

Verify partners working at heights greater than 4 feet are utilizing proper railing system or fall protection.

Answer 37

GOOD: No areas in store higher than 4 feet without railing, or partners utilize proper fall protection. OPPORTUNITY: Any elevated area with no railings and partner not using fall protection. If rating opportunity, email regional safety coordinator, Adan Campos and Amy Alexander.

Question 38

Verify no use or possession of powered blade tools outside of band saw and deli slicer.

Answer 38

GOOD: No power bladed tools used or stored on location. OPPORTUNITY: Any findings.

Question 39

Gondolas and floor beneath gondolas are maintained clean.

Answer 39

GOOD: Tops, shelves, peg boards, and back boards of gondolas and floors beneath them meet company cleaning standards. Focus on baking, bread, rice/beans, pasta, pet food, and snacks/nuts aisles. FAIR: Few minor findings. OPPORTUNITY: Several minor findings or overall lack of consistency.

Question 40

Walkways and aisles are arranged to maintain minimum clearance for customers.

Answer 40

GOOD: All walkways provide a minimum 36 inch clearance. OPPORTUNITY: Any obstruction indentified.

Question 41

Electrical wiring, junction boxes, circuit panels, outlets, etc. are properly wired and covered to meet safety standards.

Answer 41

GOOD: All are properly wired, and perishable department outlets originally installed with cover still have cover. FAIR: 1-2 outlet covers/faceplates missing with no exposed wiring. OPPORTUNITY: 3+ outlet covers/faceplates missing, any exposed wiring, and perishable department missing cover previously installed, any circuit panel or breaker box not covered.

Question 42

All electrical switch panels are accessible with a 3 foot clearance to meet fire safety standards.

Answer 42

GOOD: All electrical panel are accessible with a 3 foot clearance. OPPORTUNITY: Any findings.

Question 43

Extension cords are used only temporarily, ensuring compliance to local, state, and federal safety standards.

Answer 43

GOOD: No 2 pronged extension cords, extension cords permanently in use or powering heavy equipment, or surge protectors plugged into extension cords other than HEB installed retractable extension cord. OPPORTUNITY: Any above findings or exposed wiring.

Question 44

Fire extinguishers are available, accessible, properly mounted, and fully charged to meet OSHA and NFPA standards.

Answer 44

GOOD: All fire extinguishers are properly mounted, charged, and available. Sign is present without extinguishers due to use and work order is placed. Red tag with action taken by facility maintenance. If extinguisher is fully charged but tag is missing/expired, have store place work order. FAIR: 1-2 extinguishers need recharging, or 1 recently used has not been recharged without work order. Any 1 is not mounted properly. OPPORTUNITY: 3+ need recharging. Any not properly mounted with no work order. Any recently used with no work order. Any red tag with no action taken.

Question 45

Fire risers/sprinkler system and Ansul pull system are operational.

Answer 45

GOOD: No red/yellow tags on sprinklers without action taken by facility maintenance. Ansull is tagged and not expired. FAIR: Any yellow tag with no action taken. Any Ansul ring missing inspection tag or expired. OPPORTUNITY: Any red tag without action taken. 3+ Ansul rings with missing/expired tags.

Question 46

Fire exits are unlocked, clearly marked, and unobstructed to meet local, state, and federal safety standards.

Answer 46

GOOD: All doors are unobstructed and easily accessible. OPPORTUNITY: Any door not easily accessible.

Question 47

Store interior lighting functional and covered as required.

Answer 47

GOOD: 1-2 fixtures not operational. FAIR: 3-4 fixtures not operational. OPPORTUNITY: 5+ fixtures not operational or any light not covered in food storage areas. N/A: Work order placed prior to ORT and accepted by vendor.

Question 48

PPE items are available in maintenance areas.

Answer 48

GOOD: PPE tools are available on maintenance cart or in closet. OPPORTUNITY: Any PPE item not available.

Question 49

Restrooms are maintained clean and sanitation program is properly followed.

Answer 49

GOOD: Designated restroom cart is stocked with black restroom tools in good repair (broom, deck brush, toulet brush, mop if no drains), foam restroom cleaner, no bleach or block whitener. FAIR: 1 tool missing, few minor findings, process mostly followed. OPPORTUNITY: 2+ tools missing, process not being followed. Use of non-designated tools or cart.

Question 50

Fixtures in interior customer area are free of damage and sharp edges.

Answer 50

GOOD: No broken or damaged fixtures. OPPORTUNITY: Any broken or damaged fixtures. Any highchair missing child restraints. N/A: Store hase no fixtures or customer seating.

Question 51

Bio-Hazard kits (Blood Borne Pathogen Kit) are available for store use to meet OSHA safety standards.

Answer 51

GOOD: At least 2 Bio-hazard/Spill Magic kits are available at the store. OPPORTUNITY: Fewer than 2 kits are available. N/A: Recently used with order placed.

Question 52

Flammable liquids are being properly stored.

Answer 52

GOOD: All flammable liquids (floor wax, paint, gas, etc.) is stored according to manufacturer recommendations. Total amount of paint in store does not exceed 20 gallons unless in a flammable liquids cabinet or excess is 25 feet away from exterior walls. Total gas in store does not exceed 1 gallon, with excess 25 feet away from exterior walls.

Question 53

Pest IPM (Ientegrated Pest Management) program is properly followed.

Answer 53

GOOD: All IPM walks completed last fiscal period (week 1- exterior, week 2 - interior, week 3 - post program, week 4 - interior). All fly lights are plugged in. If a light is in production area above food contact surface, comment location but do not rate. FAIR: 1 fly light unplugged, 1 walk not completed. OPPORTUNITY: 2+ fly lights unplugged, 2+ walks not completed.

Question 54

All air curtains leading outside work properly.

Answer 54

GOOD: Air curtain works properly at front end, eStore, and receiving with strong air flow and no unusual noises. OPPORTUNITY: Air curtain not operational. N/A: No air curtains installed.

Question 55

Compressed gas bottles (full or empty, propane, helium, etc.) are properly secured to a post or wall with a chain or wire strap suitable to restrain them from falling.

Answer 55

GOOD: Tanks are properly secured to a post or wall. Ifa helium tank is in a caninet, the door is locked or it is secured by a chain. If helium is stored on a dolly, cylinder is secured to dolly and dolly is not damaged. OPPORTUNITY: Any tank unsecured.

Question 56

Cold held time/temp control standards are met in grocery.

Answer 56

GOOD: All grocery products noticed meeting time/temp requirements, including cold chain being maintained. FAIR: 1-2 items not meeting standards. OPPORTUNITY: 3+ items not meeting standards.

Question 57

Case/vault temperature control and thermometer requirements are met.

Answer 57

GOOD: Cold hold units (cases, vaults, coolers, freezers, spot coolers, curbside) are holding proper temp for product inside. Fewer than 3 thermometers are not easily available or readable. FAIR: 3-5 thermometers are not easily available or working properly. OPPORTUNITY: 5+ thermometers not available or working, any cold hold unit not maintaining proper temp. N/A: Work order placed prior to arrival, accepted by vendor, and product is maintaining temp.

Question 58

Handwashing stations meet temp requirements.

Answer 58

GOOD: All hand sinks are in good working order and reach 100°F minimum after running for 1 minute. OPPORTUNITY: Any finding. N/A: Work order placed prior to ORT and scheduled within 1 week.

Question 59

Training and certification requirements are met

Answer 59

GOOD: TSL, CFT, and Shelf Edge have 100% training completion in iDevelop for Annual Food Safety 009011, Certified Food Manager Trainings 008900 and 008903, Menu Labeling Trainings 000637, 000638, and 000639, Food Allergens Trainings 071030 and 071032. FSR training complete for courses 1752, 1755, and 1756. New hires to department have a 30 day grace period, and 60 day grace period to CFM course 008900. FAIR: 1-2 partners overdue. OPPORTUNITY: 3+ partners overdue.

Question 60

First aid kits are available and properly stocked with authorized products according to OSHA saftey standards.

Answer 60

GOOD: Customer service and all fresh departments (excluding Rx) have first aid kits fully stocked with in date products or expired less than 1 month. FAIR: Some items are missing, 1 kit with product expired over 1 month. OPPORTUNITY: Many otems missing, no process in place tk stock, OTC meds in kits, more than 1 kit with product expired over 1 month.

Question 61

Store secure disposal shredding bin program is properly followed.

Answer 61

GOOD: Store has 1 shredder bin in Rx, TSL/Admin area, BK or BC, and overflow in Receiving. All bins are locked and keys are secured and maintained by TSl/Admin (Pharmacist may have a copy and secure in C2 safe). Bins are intact and not damaged to be unsecure. Contents are only confidential papers. Records management team info: privacy.recordmgt@heb.com 210-938-4923. OPPORTUNITY: Bins not located, keys missing or not secured, bins contain regular trash or used for storage.

Question 62

HEB Compliance &Ethics helpline poster (form 30363) is displayed in partner accessible area.

Answer 62

GOOD: Poster is properly displayed. OPPORTUNITY: Poster is not properly displayed. N/A: Poster is missing and ordered previous to ORT to arrive within 6 months.