ORT Receiving Walk

Question 1

Cold chain time/temp standards are met.

Answer 1

GOOD: TCS (time/temp control for safety) food is received at 41°F or below, moved promptly to cooler/freezers and not kept out beyond 30 minutes, and has not exceeded temp of 45°F during receiving to storage process. FAIR: product temps are acceptable, but time out was over 30 minutes. OPPORTUNITY: Products exceed temp. Store has no process for maintaining cold chain.

Question 2

One receiving partner is aware of 6 steps for safe lifting.

Answer 2

GOOD: Partner knows 1) wide base for balance, 2) lower bottom and hips, 3) power zone, 4) chest out chin up, 5) lift with legs not back, and 6) walk and move shoulders with hips and nose with toes. FIAR: Partner only knew 3-5 steps. OPPORTUNITY: Partner only knew 2 or fewer steps. Observed unsafe lifting.

Question 3

Temp measuring device standards are met.

Answer 3

GOOD: Receiving has an approved and calibrated digital or stem thermometer. FAIR: Partners have access to use a thermometer from another department that is or can be calibrated. OPPORTUNITY: No working thermometer in department and replacement hasn’t been ordered.

Question 4

Partners are able to demonstrate cold holding and thermometer calibration knowledge.

Answer 4

GOOD: Receiving partner or person in charge knows the max temp for cold holding TCS food is 41°F, and can demonstrate how to calibrate a thermometer to 32°F. OPPORTUNITY: Partner did not know any or all info.

Question 5

Training and certification requirements are met.

Answer 5

GOOD: Grocery department manager has current CFM card available for inspection. 100% course completion in iDevelop for Annual Food Safety Training 009011 and Certified Food Manager Trainings 008900 and 008903 for all grocery and receiving partners. New hires have 30 day grace period, with 60 day period for CFM course 008900. FAIR: 1-2 partners are overdue. OPPORTUNITY: 3+partners overdue. At least one CFM card not available for inspection.

Question 6

Receiving area is maintained clean.

Answer 6

GOOD: Receiving and returned goods area is clean and organized. Food product and direct food packaging is protected from contamination. FAIR: A few minor findings. OPPORTUNITY: Multiple minor findings, overall lack of cleanliness and processes. Build up, leakage, neglect present. Food or packaging contaminated.

Question 7

Wareroom areas are maintaines clean and organized.

Answer 7

GOOD: All wareroom areas (including produce if applicable) are clean and organized, food and packaging are not contaminated, personal food/drinks are in approved location and pose no threat. FAIR: A few minor findings. OPPORTUNITY: Several minor findings, food contamination, trash or neglect.

Question 8

Mop sink areas are maintained clean.

Answer 8

GOOD: Mop sink area is clean and organized. FAIR: A few minor findings. OPPORTUNITY: No cleaning process, multiple minor findings, trash, build up, neglect.

Question 9

Miscellaneous storage areas are maintained clean.

Answer 9

GOOD: Areas are clean and organized. FAIR: A few minor findings. OPPORTUNITY: No cleaning process, multiple minor findings, trash, neglect, etc.

Question 10

Rodent runs are maintained clean and clear.

Answer 10

GOOD: Area is clean and clear with no obstructed path, spillage, back stock, or carts. FAIR: A few minor findings. OPPORTUNITY: No cleaning process, multiple minor findings, trash and neglect, obstructions.

Question 11

Chemical program is being followed properly.

Answer 11

GOOD: Chemicals in storage, wareroom, and receiving including dairy and frozen vault (backstock and used) are approved, in the correct container, not being misused (bartneding), properly stored segregated in a clean dry location, properly used, labled, dispensed, and secure with leak proof lids. Chemical for “receiving or general maintenance use only” are stored in a designated location or labeled for receiving/maintenance use only. No restricted pesticides used. FAIR: A few minor findings. OPPORTUNITY: Multiple minor findings or anything posing a person or food safety risk.

Question 12

Product storage and display standards are met for dairy.

Answer 12

GOOD: Dairy products are properly stored in cooler vault, cases, and sales floor. Milk crates with plastic or glass containers can be on floor, but milk cases with carton and eggs cannot. Product is stacked for product protection and time/temp control standards. TCS foods within limits. Overhead protection over exposed food. FAIR: A few minor findings. OPPORTUNITY: Multiple minor findings, neglect, elevated risk finding (cold chain not met, cross contamination, food contamination).

Question 13

Dairy racks and cases are maintained clean.

Answer 13

GOOD: Dairy cooler, back stock racks/carts, damaged goods racks, and sales floor cases are clean. FAIR: A few minor findings. OPPORTUNITY: Multiple minor findings or an elevated risk finding.

Question 14

Product quality control standards met in dairy.

Answer 14

GOOD: Unwholesome (mold, leaking, bloated, opened, dented, rusted, infested, contaminated) product and OOD product kept segregated and away from customer access. FAIR: A few minor findings. Remove product from access. OPPORTUNITY: Multiple minor findings or elevated risk finding.

Question 15

Egg replacement program is properly followed.

Answer 15

GOOD: Egg replacement program is followed using cleanable organized table/cart, disposable gloves, hand sanitizer, paper towels, and log is filled out accordingly. Egg replacement log shows at least one a week logged on paper or in FSR with 90 day retention with NA logged if no replacement was done that week. FAIR : Missing 1-2 entried in past 90 days and/or 1-2 program requirements not being followed. OPPORTUNITY: Missing 3+ logs and/or 3+ requirements not being followed.

Question 16

Environmental surfaces are maintained clean.

Answer 16

GOOD: Process is being followed as applicable: sweep, wash/scrub, rinse, squeegee, clean drains, safely apply Foam San (not on electrical areas or will liquid will damage surface) to floors, drains, wall/floor junctures, sanitation station. FAIR: A few minor findings. OPPORTUNITY: Multiple minor findings, neglect, elevated risk finding. Foam San with red wand not available.

Question 17

Drain baskets are in place on all dairy floor drains.

Answer 17

GOOD: Drain baskets in place. OPPORTUNITY: Drain baskets missing. N/A: On order prior to ORT and arriving within 6 months.

Question 18

Product quality control standards are met in drugstore.

Answer 18

GOOD: Unwholesome and OOD products (especially baby food and formula) are segragated with signage and away from customer access. FAIR: Product removed with no signage. OPPORTUNITY: Any OOD or unwholesome baby food or formula.

Question 19

DSD credits are processed for each vendor during each delivery.

Answer 19

GOOD: All DSD vendors observed handled credits during delivery or receiving partner coyld explain the process. OPPORTUNITY: DSD vendors not handling credits during delivery.

Question 20

Designated DSD (Direct Store Delivery) credit center is maintained on a daily basis. Bins are organized and labeled, and non-sealable product is segregated.

Answer 20

GOOD: DSD credit center is segregated from unprocessed damaged goods or both are clearly labeled, area is organized and bins labeled by vendor. FAIR: Credit center bins not labeled. OPPORTUNITY: Credit center is not segregated or properly identified.

Question 21

Five random DSD forced charges for last 4 weeks are researchable, validated, and documented.

Answer 21

GOOD: Receiving Impact Form on receiving website (MyReports - Roperts - Receiving Impact Reports) shows evidence of research for all 5 force charges selected. A charge over $100 notations included showing reasons, action taken, and/or proof of delivery for force charge. FAIR: 1 undocumented force charge. OPPORTUNITY: 2+ undocumented force charges.

Question 22

DSD force charges for last 4 weeks are not excessive.

Answer 22

GOOD: Store has 5 or fewer force charges in the last 4 weeks. OPPORTUNITY: Store has 5+ force charges in last 4 weeks.

Question 23

Potential billing issues in the past 4 weeks were reviewed and researched by receiving partner.

Answer 23

GOOD: No markup% (or Gross Margin%) in HEB Insights under Impact DSD Invoices is listed for grocery or drug/GM greater than 80% or less than -80%. Exceptions have corresponding documentation. OPPORTUNITY: Any markup exception without documentation.

Question 24

DSD vendors are properly identified with vendor tag and/or company issued uniform.

Answer 24

GOOD: 1 or fewer DSD vendor observed without proper identification. FAIR: 2 vendors without identification. OPPORTUNITY: 3+ vendores without identification.

Question 25

Partners receiving DSD merchandisenhave been properly trained.

Answer 25

GOOD: Partners receiving DSD merchandice have co.pleted iDevelop courses Receiving Training Plan 1140, 1141, 1142, 1143, and V00849. CFT partners have completed course 1150. OPPORTUNITY: Any 1 partner not properly trained.

Question 26

DSD audits are being conducted by the receiver according to SOP.

Answer 26

GOOD: According to Virtual Audot Summary Report and "received time" receiver conduscted 3 audits on their own (vendor may help move carts or trays in Lane Receiving stores) and opened cases to verify quantities. OPPORTUNITY: Any criteria not met.

Question 27

PPE is in place and being used properly.

Answer 27

GOOD: Market dept has steel mesh gloves assigned to each meat cutter attached to their belt and part of their uniform. All other departments use steel mesh gloves or kevlar cutting gloves in good condition. Slip resistant shoes worn by all market, seafood, bakery, deli, and food service/restaurant parnters. Chemical grade OSHA approved gloves, goggles, and aprons are available. ROTI/oven thermal mitts are in place where ovens are used. Safety guards are in place and working for all powered equipment. Partner wears cut resistant gloves on each hand and unplugs slicers while deep cleaning deli slicer. OPPORTUNITY: Any above criteria not met.

Question 28

Balers are maintained clean.

Answer 28

GOOD: Balers are clean and organized. FAIR: A few minor findings. OPPORTUNITY: Multiple minor findings, neglect, build up, etc.

Question 29

All balers and compactors have signage posted prohibiting use by anyone under 18 years of age.

Answer 29

GOOD: All balers have print plant order sign #19652(large) or #19652-A(small). OPPORTUNITY: Any baler doesn't have a sign.

Question 30

All balers and compactors have confined space sign visibly posted.

Answer 30

GOOD: All balers have print plant sign # 019973 posted. OPPORTUNITY: Any baler does not have a sign posted.

Question 31

Trash compactor areas are maintained clean.

Answer 31

GOOD: Areas are clean. FAIR: A few minor findings. OPPORTUNITY: Multiple minor findings, neglect, etc.

Question 32

All MHE (material handling equipment) is in good working condition and properly stored.

Answer 32

GOOD: Receiving and produce MHE logs for the last 2 weeks show consistency in daily inspections including days when receiving is closed. FAIR: 1-2 days missing. OPPORTUNITY: 3+ days missing, or MHE not in good repair.

Question 33

Power equipment is labeled with no one under 18 years of age stickers.

Answer 33

GOOD: All equipment is labeled with print plant sticker #s 19652-W small english, 19652-SW small spanish, 19652-AW large english, or 19652-AWS large spanish. OPPORTUNITY: Any equipment is missing a sticker.

Question 34

Eye wash station by battery charging area is accessible and functional.

Answer 34

GOOD: Eye wash stations are accessible with a 3 foot clearance amd located within 55 feet of battery charging stations for non-gel pack battery equipment. For gel pack battery equipment, eye wash stations are placed within the store. Eye was stations have solution sticker in place, and solution is changed every 90 days. OPPORTUNITY: Any above criteria not met.

Question 35

Wareroom floors are clean and smooth.

Answer 35

GOOD: Floors are free from trip/slip hazards and in clean condition. OPPORTUNITY: Any trip hazard based on store preventable items.

Question 36

Wareroom racking is free of broken or missing components.

Answer 36

GOOD: No broken or damaged crossbeams or components identified or bolts (2 on each foot and 4 on each shelt) missing. FAIR: A few crossbeams with minor damage. OPPORTUNITY: Broken or damaged crossbeams or any missing bolts with no clip present and engaged.

Question 37

Product above head level is properly stacked.

Answer 37

GOOD: All product stored above head level is shrink wrapped on a stable pallet and properly balanced. No product triple stacked. OPPORTUNITY: Any criteria not met.

Question 38

Special disposition area is properly set up.

Answer 38

GOOD: All bins present with pruduct are labeled (AF, CA, CB, OX, UW, TX/OTC, and Chemical Staging Bin) with store # address and date, and spill magic is available. OPPORTUNITY: Any one criteria not met.

Question 39

Special disposition signage is posted.

Answer 39

GOOD: 3 Rules Poster, Materials Management Poster, and Special Disposition Sign are posted and visible, and Hazardous Waste Training Guide is hooked to special disposition rack. OPPORTUNITY: Any one criteria not met.

Question 40

Special disposition bins are in good condition.

Answer 40

GOOD: All bins are in good condition with lids and no leaks. OPPORTUNITY: Any one criteria is not met.

Question 41

Special disposition area has the required Stericycle Hazardous Waste self-sealing bags and unmarked self-sealing bags.

Answer 41

GOOD: Stericycle bags 4x6 (#1207824), 13x18(#1207130, 9x12(#1207137), and 18x24(#1207823) and Ziploc bags 500pk (#1207041) and 100pk (#12070430) are present. OPPORTUNITY: Any one size missing, or other bags being used.

Question 42

Special disposition wastes are bagged and sealed.

Answer 42

GOOD: All waste present is properly bagged and sealed, and Spill Magic is used for any leaks. OPPORTUNITY: Any criteria not met. N/A: No waste present in bins.

Question 43

Receiving partner is knowledgeable of proper handling practoces for potentially hazardous waste material.

Answer 43

GOOD: Partner demonstrates handling leaking bleach by use of double bagging hazardous waste, use of Spill Magic, scanning, and placing in OX bin. OPPORTUNITY: Partner misses any steps.

Question 44

Special disposition is accessible with a 3 foot clearance.

Answer 44

GOOD: No obstructions. OPPORTUNITY: Not accessible with 3 foot clearance.

Question 45

Receiving partner is knowledgeable of how to access the special disposition log.

Answer 45

GOOD: Receiving partner knows where to access the lognon PartnerNet. OPPORTUNITY: The partner doesn't know.

Question 46

The hazardous waste compliance binder is present with 3 years of records.

Answer 46

GOOD: Binder is present and contains the past 12 months of documentation, and/or any document not present but receiver knows to log into expert.strongpak and print missing document (complete document includes designated facility info with signature from vendor at pickup and delivery). OPPORTUNITY: Binder not available, missing documents and receiver doesn't know how to sign into website.

Question 47

Training requirements are met for receiving special disposition process

Answer 47

GOOD: Receivers, CFT, and store leaders have completed iDevelop Receiving Special Disposition Traing course 001145. New hires have 30 day grace period. OPPORTUNITY: Any partner has not completed the course.

Question 48

Partners are aware of safety regulations.

Answer 48

GOOD: Department manager and hourly partners know where the SDS (safety data sheet) binder can be found and that it contains chemical product info in it, how to operate a fire extinguisher (PASS), and knows the can get out of a freezer by pulling the latch or turning on the alarm with a lit button if the latch is frozen. OPPORTUNITY: Partners unable to answer all questions.

Question 49

Outside storage trailers and/or containers are secured and locked when not in use.

Answer 49

GOOD: All storage trailers and containers are locked and secured with a PIN or 5th wheel lock. OPPORTUNITY: Any criteria not met.

Question 50

Store has at least one dock plate available in main receiving.

Answer 50

GOOD: Store has a dock plate (#1204112) to receive trucks in power outage. Not applicable in stores that use Walkie stacker. OPPORTUNITY: Store does not have one dock plate or use Walkie stacker.

Question 51

Roof hatch is secured and locked when not in use.

Answer 51

GOOD: Roof hatch is locked and secured when not in use. Partners call Central Station option 5 then 6 to access the roof. OPPORTUNITY: Roof hatch is not secured or locked when not in use.

Question 52

RGC (return good center) is being properly utilized on salvageable items for the damage bins.

Answer 52

GOOD: No salvageable product in in at least 2 RGC ready cardboard box of damaged goods. No watermelon boxes used. No pruduct with broken inner seal or not intact, and no perishables. OPPORTUNITY: Any criteria not met.

Question 53

Wareroom is organized for maximum product protection and shrink elimination.

Answer 53

GOOD: 3 or fewer approved containers not properly labeled so as not to be confused with RGC, no bascarts storing product. FAIR: 4-5 approved containers not labeled. OPPORTUNITY: 6+ approved containers not labeled, bascarts used to store product.

Question 54

Grocery department is following RGC box program.

Answer 54

GOOD: RGC box program of each overnighter securing a box (such as a papaya box) with their name on it to place damages in then having the box audited by a stock controller, MIC, or grocery manager before they leave is 100 executed at store level. FAIR: Not 100% executed, but partners attempt to be compliant. OPPORTUNITY: Not followed or not consistent.

Question 55

A process is in place to review and control RGC.

Answer 55

GOOD: 7A and 7B damages were scanned each day out of theblast 2 weeks according to RGC reporting in HEB Insights. FAIR: Theybwere scanned at least 5 days. OPPORTUNITY: Theybwere scanned fewer than 5 days.

Question 56

Damage area in the dairy cooler and frozen vault is established, organized, and processed daily.

Answer 56

GOOD: Damage area is properly identified with signs 19902-F and 19902-H. RGC report on HEB Insights show dairy (7D) and frozen (7F) damages were scanned out daily for the past 2 weeks. FAIR: 1 sign out of place, at least 5 days of damages scanned out. OPPORTUNITY: Damages areas not segregated or identified, fewer than 5 days of damages scanned out.

Question 57

All reusables are stacked and wrapped properly.

Answer 57

GOOD: Based on Store Salvage Quality Feedback Results dashboard for last completed period, store executed stacking and wrapping properly. All RPC (reusable plastic containers) storage areas have no mixed items or are stacked above max height, wooden and plastic pallets are not mixed, reusables are stacked on a wooden pallet, watermelon bins are not used to transport materials, all wrapped stacked are wrapped from bottom pallet to top of stack. FAIR: Dashboard displays a "B" or findings not meeting above criteria. OPPORTUNITY: Dashboard displays a "C."

Question 58

All bales are properly created and stored.

Answer 58

GOOD: Bales are loaded on a plastic or wooden pallet once created, bales are wrapped with 4 or more wires, bales are not double stacked or have items on top of them (except plastic wrap for recycling). OPPORTUNITY: Any criteria not met.

Question 59

Recycling of wrap is properly executed.

Answer 59

GOOD: All clear wrap is not mixed with colored wrap, no trash is mixed with wrap, and all wrap is properly bagged for transport. OPPORTUNITY: Any criteria not met. N/A: No wrapnrecycling available at audit.

Question 60

The reusable/salvage signage is located in the receiving areanand visible.

Answer 60

GOOD: Signage (33228 or 33229) is posted and visible. FAIR: Signage not posted but ordered prior to ORT. OPPORTUNITY: Not posted or ordered.