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Flashcards in SO_deck_4706446 Deck (24):
1

Y/N Its possible to recover from a hard drive that fail completely pg 998

Yes third-party companies do provide file recovery software and services.

2

Y/N A low- level format should be done by a technician to safe time and resources pg 998

No.. Low-level format is done at the factory and you may cause problem using a low level utilities.

3

T/F overheating can cause a PC to work for a few minutes and then lock up? pg 995

True... To prevent overheating check to make sure the fan and heat sink are working properly

4

T/F there are hardware or software based tester for your RAM. pg 994

True

5

What problem can cause the system to lock up, unexpected shutdown or reboot? pg 994

Memory problem

6

T/F BSOD can be cause due to a memory failure? pg 994

True

7

T/F memory problem can cause an application to fail and produce an error message?

True

8

List the four step require to properly diagnosis a port functionality pg 993

The cable are snugly connectedThe port has not been disable in BIOS setupThe port has not been disable in the device manager in windows.No pins are broken or bent on the male end of the port or on the cable being plugged into it.

9

List 2 steps you can take to minimize the CPU and Motherboard to physical trauma and exposure to Electrostatic discharge? pg 993

Wear an antistatic wrist strapKeep all liquid away.

10

A customer report that after changing the BIOS to boot from CD-ROM, but the change doesn't hold the next time you reboot. What do you think is the likely problem. pg 992

BIOS Battery

11

What helps the BIOS retain setting when the system power is off? pg 992

Battery

12

T/F It's possible to set the BIOS to boot from a network ? PG 992

True

13

What should you do before flashing the BIOS? PG 992

Make show that computer as an stable power supply.

14

T/F BIOS contain information the system boot sequences? pg 992

True

15

What is beep code ? pg 991

Its a series of beeps from the computer's speaker .

16

What is a post card? pg 991

Its a circult board that fits into ISA or PCI expansion slot in the motherboard and reports numeric codes as the boot process progresses.

17

When you get a beep code during POST, what should you do? pg 991

Listen to the sound and check the manufacturers website for more information.

18

What is the main reason to be aware of POST existence? pg 991

To better troubleshot the system when it encounter a problem during boot process.

19

What does a status light indicator does? pg 990

Its an indicator when troubleshooting a system.

20

_________ is a message generated by hardware device.? pg 990

Alert

21

__________prevent a sufficient charge from being place on the EP drum in a printer. pg 1020

A dirty corona wire.

22

A customer report that is printing job is smudging after printing from a laser printer, what do you think is the problem if after printing, you have the image come off on your thumb pg 1020.

Fuser

23

T/F replacing the cartridge and use the brush to remove any foreign deposits on the transfer corona wire can help reduce a vertical white lines on the page? pg 1020

True

24

List 3 major cause of blank pages from a laser printer

The toner cartridgeThe transfer corona assemblyThe high voltage power supply.