Summary of Experience Flashcards
(57 cards)
Ethics - Level 1
Rules of Conduct
1. Honesty and Integrity
2. Professional Competence
3. Good quality and diligent service
4. Treat others with respect and promote diversity and inclusion
5. Act in the public interest, take responsibility and maintain public confidence in the profession
Latest Ethics CPD Session
- APC Professionalism Module
- CBRE Internal Standard Terms of Business Training
Ethics - Level 2
The Mall, Ealing Broadway - Retail Premises
Offered a Bribe when meeting at the premises for the final time.
Heads of Terms had been agreed and the prospective tenant requested a lower rent than agreed.
Declined the bribe and informed my line manager and client.
Ethics - Level 2
Ignition Park, Swindon - Industrial
Engagement Letter
- Outline of current information we had
- Proposed scope of works
- Further information required
- Fee basis- contingency / fixed
- Estimate of allowances
Ethics - Level 3
National -Mixed Use Property Portfolio
(L&G IPIF)
Portfolio of properties receiving refurbishment and redevelopment works between YE 31 December 2021 and 2024
Client was expecting mainly Super-deduction expenditure
Advised expenditure would mainly be revenue - Managing Expectations - Good service / Honesty and Integrity
Ethics - Level 3
Various - Engagement Proposals and Standard Terms of Business
Standard terms of Business
- PII Insurance
- RICS Regulated Firm
- AML
- CHP
- Termination Clause
- Data Handling
Ensure Engagement Letter is Signed
Client Care - Level 1
Inspections / surveys, viewings, meetings, emails, phone calls
Effective and timely communication to maintain client relationships
Client Care - Level 2
New Cavendish Street, London - Clinic
Client required far more viewings, meeting and phone calls than usual
I negotiated the terms of the lease between the Landlord and the Tenant
Both parties were happy with the outcome and the client thanked me for my work
Client Care - Level 2
Brewer Street, London Restaurant
Met the client for the first time at the property
I walk round the property with the client explaining what could be claimed
Improved the client relationship and client confidence in my work
Communication and Negotiation - Level 1
Aware that effective communication and negotiation is essential in business
Maintain high standards in my professional capacity in person or online
Communication and Negotiation - Level 2
National - Industrial Property Portfolio
Communicating with various PM’s / QS’s
Receive contact information from the client initially
Requesting information and keeping up to date with cost reports and chasing final accounts etc
Communication and Negotiation - Level 2
Trewint Street, London - Shared Living
Arranged a survey with the Client and General Manager - Time Management to accommodate everyone
Discussed with General manager further information required on survey and chased following
Required information on dwellings, M&E services, plans and drawings
Health and Safety - Level 1
Recent Health and Safety CPD
- Provided by Building Surveyors internally - PPE on Site and Lone Working
CBRE’s Lone Working Policy
- Update calendar
- Inform team where you are going
- Arrange to meet someone on site
PPE
- Hard hat
- Steel toe cap boots
- High viz
- Safety goggles
- Gloves
Health and Safety - Level 2
Lamb Street, London - Mixed Use
Ensured I knew who I was meeting on site and saved details to calendar
Arrived with 5 point PPE
Signed in
Health and Safety - Level 2
Rathbone Place, London - Retail
Ahead of the meeting the client had asked that I maintained social distancing and wore a face mask
Business Planning - Level 1
Involved in the Capital Allowances annual business planning meetings
Opportunities for capital allowances
- New T&T acquisition
- Internal Project Managers (Office fit-outs)
- EV Charging opportunities
Conflict Avoidance - Level 1
The importance of conflict avoidance to resolve conflicts as early as possible
CAP - RICS Conflict Avoidance Process
- Can be written into contracts to help parties resolve conflicts outside of court
Different forms of Dispute Resolution
- Negotiation: problem solving efforts by parties themselves
- Mediation: Third party intervention- not legally binding
- Arbitration: Arbitrator (with specialist knowledge) appointed, bound by decision, can only be overturned by Court of Appeal
- Adjudication: Simpler form of Arbitration, Adjudicator selected by parties, Adjudicator used their own knowledge, decision is binding until litigation / arbitration, Decision made in 28 days
- Independent Expert Determination: Individual third-party expert appointed by parties, use their knowledge to form a decision, Decision is binding
-Litigation: A civil claim in court
Data Management - Level 1
Data Management process in Capital Allowances Team
- Keep client data confidential
- Save documents in the relevant filing structure
- Update password every 3 months
Diversity, Inclusion and Teamworking - Level 1
Aware of the Importance of Diversity, Inclusion and Teamworking
- Ensuring everyone in the team feels welcome and comfortable
- Promotes a difference in thinking and more ideas
- Team works better with different ideas and everyone is comfortable
Team split across multiple offices across the country
Inclusive Environments - Level 1
Equality Act 2010
- Provides legal protection against discrimination and inequality
- 9 Protected Characteristics
- Enforced by Law
- Types of Discrimination: Direct, Indirect, Harassment, Victimisation
Inclusive Environments
- Part M Building Regulations
- BS 8300
- NPPF
- Inclusive design: Wider openings, Lifts, Hearing Loops
- Accessible for everyone with various needs
Unconscious Bias
- Biases as a result of social stereotypes that we are unaware of
Accounting - Level 1
Difference between a Balance Sheet and Profit and Loss Statement
- Balance Sheet: Financial snapshot over a period of time - Liabilities and Assets
- Profit and Loss: Financial Performance over an accounting period - Revenue, Costs and Expenses
Capital v Revenue
- Capital: Enduring benefit to the trade / Improvement ( on balance Sheet)
- Revenue: Repairs / replacements (profit and loss)
Accounting - Level 2
Reconciling to a Companies Fixed Asset Additions
- No over / under claims
- Relevant year expenditure for FYAs
Accounting - Level 2
Bridgford Rod, Nottingham - Care Home
Capital expenditure on construction of a new Care Home
Expenditure incurred over multiple year ends, client did not want to amend previous tax returns
Included all expenditure and allocated it to the open tax return, FYAs only available for the current year
Accounting - Level 2
Skyway 14, Slough - Industrial
Refurbishment works of Industrial Unit (L&G IPIF)
Capital and Deferred Revenue (capitalised by accounts)
Reconciled expenditure to each accounting period and to the general ledger for the wider portfolio
Accounting - Level 3
North Circular Road, London - Storage Unit
Capex Claim - Storage Unit
Expenditure between 31 December 2020 and 2024
Provided a cashflow to the client of the expenditure that would be available using different rates of relief
FYAs were available on the expenditure in the current year
Super-deduction not available on the main contract works as contract entered into before 3 March 2021
Super-deduction was available on he client’s Direct Expenditure