unit 7 exam revised

Question 1

Differentiate between performance management and performance appraisal.

Answer 1

PA evaluates how well employees perform their jobs compared to set standards.
PM is a process whereby managers and employees collaborate to set standards and assess outcomes.

Question 2

Discuss the performance management cycle.

Answer 2

Performance planning
-Develop annual business plan
-Confirm business performance goals
Implementation
-Ongoing feedback & coaching
Results assessment
- Review results measured

Question 3

Name three performance criteria.

Answer 3

Trait-based criteria - employee traits
Behaviour-based criteria - behaviour that contributes to work success
Outcome-based - work that was done and how it was performed

Question 4

Explain the strategic, evaluative, and developmental objectives of performance appraisal.

Answer 4

Strategic - Set goals
Evaluative - Staffing decisions
Developmental - Performance feedback

Question 5

Describe the phases of developing a performance
appraisal system.

Answer 5

Unit 7, page 12.

Question 6

Explain the 6 performance appraisal methods.

Answer 6

Objective methods - attendance, quality & quantity of work
Subjective methods - essays & narratives
Comparative methods - ranking
Rating methods - rating scales, BARS
Goal-based methods - Management by objectives
Computerized performance monitoring - electronic performance monitoring and evaluation

Question 7

Identify the different role players who perform appraisals.

Answer 7

Managers - managers perform assessment
Upward feedback - employees rate the supervisors
Multisource feedback - manager gathers performance information from colleagues, superiors and customers
Peer assessment - co-worker evaluates employee’s performance
Self-appraisal

Question 8

Describe the factors influencing performance appraisal.

Answer 8

Rating errors
Group norms
Organizational environment
Perception & Attributes

Question 9

Discuss performance appraisal interviews.

Answer 9

It’s a formal meeting.
It discusses an employee’s performance.
It reviews past work and achievements.
It identifies strengths and areas for improvement.
It sets future goals and development plans.
Feedback is shared between manager and employee.
It’s a chance for two-way communication.
It can impact raises, promotions, and training.
Documentation of the discussion is important.
The aim is to improve performance and growth.

Question 10

Discuss the legal implications of performance appraisal.

Answer 10

Conduct written appraisals at all levels.
Properly train all appraisers.
Discover and document issues.
Keep performance evaluations private.