unit 8 exam revised

Question 1

Differentiate between workplace learning and learning and development.

Answer 1

Workplace learning - improving employee performance in the short-term for organizational success.
Learning and development - knowledge and abilities that help employees prepare for the future.

Question 2

Describe the value of learning and development to the organization, both from the perspective of the employer and the employee.

Answer 2

Value to employer: L&D brings improved customer service and satisfaction. Training employees improves the bottom line.

Value to employee: L&D brings employee empowerment and trains future leaders.

Question 3

List some L&D trends in the 21st century.

Answer 3

Digital learning
Data-driven learning

Question 4

Discuss the role of the L&D profession in the organization.

Answer 4

Assess skill requirements
Creates job profiles
Manage leadership development opportunities

Question 5

Discuss the challenges L&D profession in the organization.

Answer 5

Dealing with change
Leader development
Engaging learners

Question 6

Discuss the ethical issues in the L&D profession in the organization.

Answer 6

Maintaining honesty
Avoiding conflicts of interest
Implementing fair practices

Question 7

Explain learning and development challenges in South Africa.

Answer 7

High levels of poverty
HIV/AIDS cases
Inequality in education
High unemployment

Question 8

Discuss the legislation that influences L&D in South Africa.

Answer 8

The Skills Development Act (SDA) - improves workforce skills in SA.
The National Qualifications Framework Act (NQF) - allows the unqualified the right to education and training.
Sector Education Training Authorities (SETAs) - establish the sector skills plan.

Question 9

Explain why people learn.

Answer 9

It makes part of their physical, social and psychological development.

• Goal-orientated learners
• Activity-orientated learners
• Learning-orientated learners

Question 10

Discuss adult learning.

Answer 10

Andragogy
Through the transformation of experience

Question 11

List the 6 principles of andragogy.

Answer 11

Motivation to learn
Goal orientation
Self-concept
Prior experience
Readiness to learn
Orientation to learning

Question 12

Sketch Kolb’s experimental learning cycle.

Answer 12

Unit 8, page 30.

Question 13

Name and describe the five phases in the systematic training cycle.

Answer 13

T&D needs analysis
Learning program design
Training delivery
Assessment of learner achievements
Evaluation of training programmes

Question 14

Study the case study on Unit 8.

Answer 14

Unit 8, page 62.