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Flashcards in week 11 Deck (14):
1

conflict

- a process that begins when one parting perceives that another party

-> has negatively affected, or is about to negatively affect, something that the first party cares about

- is a perception

2

functional conflict

- supports the goals of the group and improves its performance

- dysfunctional forms of conflict hinder the group

3

task conflict

- relates to the content and goals of the work

4

relationship conflict

- interpersonal relations

5

process conflict

- how the work gets done

6

avoiding conflict style

- involves ignoring conflict
- becoming unassertive and uncooperative
- refusing to take a stance

- hsed when theres too much to lose, trivial conflict, no time,

7

accomodating conflict style

- involves giving up to the other party

- becoming unassertive but co-operative

- doing something you dont want to do

- used when relationship outweighs other considerations, where time is limited

8

competing conflict

- using aggression to get his/her own way

- becoming uncooperative and aggresive

- using authority, threatening, intimidating and calling for majority rule

- urgent to be solved
- relationship is not critical
- unpopular action must be taken on important issues

9

compromising conflict

- through being assetive and give and take decisions

- used in presence of complex and critical issues
- short time
- temporary solution

10

collaborating conflict style

- involves resolving the solution with the best solution agreeable to everyone
- problem solving style

- open and honest information


- win win solution for everyone

- used when time is available

11

negotiation

- bargaining is a process in which two or more parties exchange goods or services and attempt to agree upon exchange rate for them

12

distributive bargaining

- get as much of the pie as possible

- win lose situation

13

integrative barganing

- expand the pie so that both parties are satisfied

- win win solution

- longterm

14

how individual differences influence negotiations

- personality traits in negotiation

- moods / emotions in negotiation

- gender differences in negotiation