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Flashcards in week 4 Deck (18):


- a broad range of feelings that people experience

- experienced in the form of emotions and moods



- caused by a specific event
- brief
- usually accompanied by distinct facial expressions

- action oriented in nature



- cause is often general and unclear
- last longer than emotions
- more general
- cognitive in nature

- not indicated by distinct facial expressions


sources of emotions and moods
personality: affect intensity

- moods and emotions have a trait component

- affect intensity
-> stable individual difference
-> defined in terms of typical strength of individual responsiveness
-> how strongly ppl exp. their emotions

- time of day
-> happier in the midpoint of the daily awake period

- day of the week
-> happier toward the end of the week

- stress
-> low levels of constant stress can worsen moods

- sleep
-> poor sleep -> neg effect

- exercise

- age
-> older less neg


emotional labour

- employees expression of organizionally desired emotions during interpersonal transactions


types of emotions

- felt
-> individuals actual emotions

- displayed
-> appropriate emotions / required

- surface acting
-> hiding inner feelings

- deep acting
-> modify inner feelings


emotional dissoance

- psychological tension
- exp. when emotions ppl require =/= emotions experienced


emotional intelligence

4 components
- appraisal and expression of emotion in the self
-> aware of mood and thoughts concerning mood

- appraisal and recognition of emotion in others
-> ability to identify feelings of others and general access to one's own feeling state

- regulation of emotion in the self and others
-> concerns to repair crap moods, maintaining good ones

- use of emotion to facilitate performance



evaluative statements or judgements

- cognitive
-> evaluation
-> descriptions of belif in the way things are

- affective
-> feeling
-> emotional or feeling part of an attitude

- behavioural
-> action
-> intention to behave in a certain way towards others


how attitudes relate to behaviour

fishbein and ajzens theory of reasoned action

- beliefs that act lead to outcomes & evaluations of those outcomes
-> attitude towards the behaviour -> intentions behaviour

- beliefs that individual thinks he should (not) act and to comply with person
-> subjective norm concerning behaviour
-> intentions
-> behaviour


fishbein and ajzens theory of reasoned action

- attitude towards the behaviour
-> based on subjective expected utility approach

- subjective norms are a social component in the model
-> beliefs about what others want you to do weighted by motivations to comply with those persons

- became model of reasoned intentions


attitudes applied to work

- job attitudes are specific
- relate to something important


job satisfaction

- is a job attitude

- general evaluation inc. both affect and cognition

- ppl with higher level jobs tend to have higher job satisfaction


organisational commitment

- attitudes reflecting degree of psychological identification with, and involvement in, organisation

-> intent to remain with them
-> go to the xtra mile


job involvement

- attitudes reflecting the degree of psychological identification of jobs


herzberg job satisfaction

- 2 way theory
- job satisfaction is qualitatively different from job dissatisfaction

- satisfaction and dissatisfaction are different dimensions

- employee can be, eg, high in satisfaction and low in dissatisfaction
-> most desirable

- motivator factors
-> related to job content
-> recognition, responsibility

- hygiene factors
-> job context
-> salary, working conditions

- satisfaction comes from meeting motivator needs
-> not meeting = not satisfied

- dissatisfaction
-> hygiene needs are not met
-> not meeting means u are not dissatisfied


job satisfaction measurement

- job descriptive index
-> facet approach
-> supervisor, co-workers, pay, promotion
-> work itself

- accompanied by Job in general scale


affective events theory

- focus on structure, cause and consequence of affective exp. at work

- need to consider how people feel, in addition to think

- need to study emotions over time