2. Leadership Flashcards Preview

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Flashcards in 2. Leadership Deck (10):
1

Black Belt

Full time, thoroughly trained in statistics, proficient working with team.

2

Mater Black Belt

Advanced knowledge in statistics. Technical support.

3

Green Belt

Trained in the tools, methods, and skills.

4

Champion

Top-level manager provide support for the team.

5

Executive

Support for Six Sigma.

6

Process Owner

High level to make decisions regarding process changes.

7

Common Errors in Change Management

-Inadequate communication.
-Without the preparation or resources to execute it.
-Improper or inadequate explanation.

8

Steps in management of change
P. 35

1. Communicate the need for change.
2. Communicate a view of a future state.
3. Establish and communicate near-term, intermediate-term, and long-term goals and metrics.
4. Identify and use force for change; reduce barriers to change.
5. Communicate early success and recognize those responsible
6. Lock in improvements.
7. Establish the need for being a nimble, changing organization.

9

Stakeholder Analysis.
P. 35

Stakeholder identification through SIPOC (internal and external).

10

Readiness Assessment
P. 35

Understand the cause of resistance to change and timing. Subjective, depending on the situation.