4. Benchmarking Flashcards Preview

Six Sigma > 4. Benchmarking > Flashcards

Flashcards in 4. Benchmarking Deck (7):
1

Benchmark
P. 45

Benchmark is the recognized or accepted measurement value that established the best performance for a given process.

2

Types of Benchmarking
P. 47

-Best Practice
-Competitive
-Collaborative (between various organizations to achieve benchmarking results
-Breakthrough (make organizations aware of what's possible and achievable)

3

Benchmarking Types Summary
P. 48

-Internal Benchmarking (similar process withing the same company)
-Competitive Benchmarking (recognized and forces organization to take an external perspective)
-Process Benchmarking (compare outside the organization)

4

Benchmarking Methodologies
P. 49

- Westcott (2014)
-Camp (1993)
-Munro (2008)
-APQC (2014- TBD)

5

Dangers of Benchmarking
P. 49

-Not Piloted
-No Time
-No Money
-No Manpower
-Incompatible System

Also consider
-Culture, norms, and history
-Exposed to potential breaches of confidentiality

6

Benchmark
P. 53

Ultimate measure of success. Breakthrough improvement goals, or meaningful and defensible targets and goals.

7

Target
P. 54

Intermediary goal that lies between the goal and the benchmark (stretch goal).