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Gap Analysis P. 485

A tool used to identify a performance difference between a current state and a desired or future state using metrics implied by the states.


Levels of Gap Analysis P. 485

-Business level
-Process level
-Product level


Tools for Root Cause Analysis P. 488

- 5 Whys
- Cause and Effect Diagram
- Pareto Chart (vital view from trivial many)
- Fault Tree Analysis (tree with AND and Or gate)
- Waste Analysis (overproduction, inventory, defects, overprocessing, waiting, motion, transportation, people)