5G Flashcards
(4 cards)
1
Q
People
A
People are the individuals that influence a customer’s perception of a business and its products.
2
Q
Word of mouth recommendations
A
Word of mouth recommendation occur when a customer’s interest in a business’s goods or services is recommended to others through conversation.
3
Q
Physical Evidences
A
Physical Evidences is the environment in which the business and customer interact.
4
Q
Process
A
Process relates to the procedures set in place throughout an entire customer purchase.
