5I Flashcards
(4 cards)
1
Q
Customer relations
A
Customer Relations is the way a business creates, builds and maintains customer relationship
2
Q
Quality Customer Services
A
Quality Customer Services is a business consistently going above and beyond expected performance to ensure customers are satisfied with their experience.
3
Q
Customer Relationship Marketing
A
Customer Relationship Marketing is a business implementing marketing strategies to develop and maintain customer value and loyalty.
4
Q
Customer Loyalty Programs
A
Customer Loyalty Program are marketing initiatives which enable customers to gain benefits for frequently purchasing from a business.
