ACC200 Ch3 Set 2

Question 1

Customer relationship management (CRM)

Answer 1

special software packages, to support the customer enquiry process

Question 2

Shipping process consists of two steps

Answer 2

1. picking & packing an order
2. shipping an order

Question 3

Level 1 data flow diagram: Shipping

Answer 3

Fig7.10 pg116

Question 4

Pick & pack an order

Answer 4

removing correct items from inventory & packaging them for delivery

Question 5

Radio-frequency identification (RFID) tags

Answer 5

improve the efficiency & accuracy of tracking inventory movement

Question 6

Ship the order

Answer 6

after merchandise has been removed from a warehouse, it is shipped to a customer

Question 7

Example of a packing slip

Answer 7

Fig7.11 pg117

Question 8

Sample bill of lading

Answer 8

Fig7.12 pg118

Question 9

Billing has two steps

Answer 9

1. Invoicing
2. Maintain (update) accounts receivable

Question 10

Invoicing

Answer 10

Data processing activity that repackages & summarises data from sales order entry & shipping activities

Question 11

Sales invoice

Answer 11

notifies a customer of the amount to be paid & where to send payment

Question 12

Electronic data interchange

Answer 12

a method for transferring data between different computer systems or computer networks. - commonly used by big companies for e-commerce purposes; e.g. Sending orders to warehouses or tracking their order

Question 13

Level 1 data flow diagram: billing process

Answer 13

fig7.13 pg119

Question 14

Example of sales invoice

Answer 14

fig7.14 pg120

Question 15

Accounts receivable performs two basic tasks

Answer 15

1) it uses data in sales invites to debit customer accounts 2) subsequently credits those accounts when payments are received

Question 16

Open invoice method

Answer 16

customers typically pay according to each invoice as an invoice is sent with each shipment of goods

Question 17

Remittance advice

Answer 17

usually, two copies of an invoice are mailed to a customer, who is requested to return one copy with a payment

Question 18

Balance-forward method

Answer 18

customers typically pay according to accounts shown in monthly statements, rather than by individual invoices

Question 19

Monthly statement

Answer 19

lists all transactions, including both sales & payments that occurred during the last month & informs a customer of its current account balance & when that balance has to be paid by (terms)

Question 20

Example of a monthly statement

Answer 20

fig7.15 pg121