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Southwest Airlines > Beverages > Flashcards

Beverages Flashcards

1
Q

Coffee
2 Cream/3 sugar
2 cream/3 sweet ‘n low
2 cream/3 equal

A

K
K2c/3s
K2c/3sl
K2c/3e

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2
Q

Coke

A

C

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3
Q

Dr. Pepper

A

DP

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4
Q

Coke Zero

A

CZ

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5
Q

Apple Juice

A

AJ

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6
Q

Seltzer Water

A

SW

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7
Q

Cran Apple

A

CA

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8
Q

Hot Tea

A

HT

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9
Q

Hot chocolate

A

HC

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10
Q

Diet Coke

A

DC

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11
Q

Tonic Water

A

TN

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12
Q

Water

A

W/H20

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13
Q

Orange Juice

A

OJ

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14
Q

Ginger Ale

A

GA

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15
Q

Hot Water

A

HW

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16
Q

Sleeping

A

Z

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17
Q

Doesn’t want anything

A

/

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18
Q

Empty Seat

A

X

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19
Q

Lid

A

*

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20
Q

Things to Keep in Mind

A

-Serve mixed drinks w/ a stir stick
-serve mini with cap off if they want to mix their own
-Circle all alcohol so you know what to pull out of kits
-Do not leave an empty spot on your tray, fill every spot on your tray
-avoid touching the rim of cup
-Don’t put a hot beverage cup inside a plastic cup
-serve w/napkin and a smile

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21
Q

On the Rocks

A

Over ice

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22
Q

A Splash of

A

Small amount of mixer

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23
Q

Neat

A

alcohol with no ice or mixer

24
Q

Miller Lite

A

ML

25
Q

Lagunitas

A

LA

26
Q

Red Wine

A

RW

27
Q

White wine

A

Ww

28
Q

Sparkling Water

A

SPW

29
Q

Rose Wine

A

RoW

30
Q

Whiskey

A

J

31
Q

Rum

A

R

32
Q

Vodka

A

V

33
Q

Bourbon

A

WT

34
Q

Tequila

A

TQ

35
Q

Tequila Screwdriver-

A

TQSD
Tequila and OJ

36
Q

Screwdriver

A

SD
Vodka and OJ

37
Q

Jack and Coke

A

JC
Jack Daniel’s and Coke

38
Q

Mimosa

A

Mim
Sparkling Wine and OJ-no ice

39
Q

Process drink orders with app called?

A

Order Up

40
Q

Types of Drink Coupons

A

-Rapid Rewards drink Coupons (may need to be separated from card)
1 coupon=1 drink
-Business Select Drink Coupon
-Digital Boarding Pass (business select passengers may have and just need to show FA)

41
Q

Reductions

A

Complimentary products are processed as a reduction in Order-Up
Maya be processed individually or all at once.

42
Q

Refund a Credit Card Transaction

A
  1. Tap Sales at the bottom of screen
  2. If refund is red, the transaction is available to refund
    3.to verify the correct transaction, tap Products to view the items. The last 4 digits of the Customers credit card is displayed above the Refund Button. If mobile payment was utilized there will be no payment verification displayed.
  3. Tap Refund
  4. Refund cannot be undone, tap Confirm. The entire transaction is refunded back to the Customer. Once a refund is completed, the transaction will no longer display.
43
Q

End Flight and Sync of Sales Data:

A
  1. Tap Flight
  2. Tap End Flight
  3. In the event that WifFi is not available, sales data will remain in SWAPayTeh. On the ground, turn airplane mode off and WiFi Off and sync using cellular.
44
Q

PCI Compliance

A

Payment Card Industry (PCI) Data Security Standards apply to any companies that accept cc payments.
Ensures compliance:
-visual inspection
-Control Credit Card Sled
-Safe Card Handling

45
Q

During service you get 2 high-low chimes. When you pick up, it’s the captain that would like to use the lab. Steps:

A

-Check the clear one and wait until another FA is in position to monitor the clear zone and the cabin
-Call the pilots on the interphone and advise that the clear zone is secure.
-Stand before the viewport and wait for the door to open (if the door does not open in a reasonable amount of time, call again on the interphone).
-Enter the flight deck and close the door, or quickly deliver service items through the open door and close it.
-on night flights, switch entry lights to off and galley light to dim

46
Q

As conditions permit, walk through the cabin periodically and complete the following:

A

-Assess/ensure safety, security, and comfort of passengers
-collect service items and discarded items from seat back pockets
-Check lavatories periodically to see that the trap door atop the trash shoot remains fully closed, supplies are plentiful, fire hazards are eliminated and tidiness is kept.

47
Q

After the “Service” and “PED’s Allowed” PA is delivered by the “A”, which two positions start setting up the galleys on a -700?

A

A and B

48
Q

You have started service and feel some turbulence in the cabin. The Captain has made a P/A for Flight Attendants to take their seat quickly. What should you do next?

A

Discontinue service and immediately secure yourself in a jump seat as possible (taking a passenger seat if necessary).-Once you’ve secured your jump seat, communicate with the Pilots that all Flight Attendants are seated.

49
Q

During inflight service a Customer’s credit card will not work. What do you do?

A

Ask for another form of payment-Cash is not accepted on board and you must maintain PCI compliance.

50
Q

Unless otherwise directed by the Pilot, begin cabin service as soon as the aircraft is airborne and ______________.

A

A safe walking attitude is reached

51
Q

A passenger requests a refill of their coffee. Should you bring the coffee pot from the galley to the Passenger to refill their cup?

A

No

52
Q

A passenger tries to hand you a used cup as you are delivering a new tray of drinks. To save time, can you collect the used cups on the side of the tray opposite the new cups?

A

No

53
Q

On then -800 back stock and recycling carts can be located in which galley?

A

On all aircraft types, recycling and back stock are always found in the aft galley. Additionally, on the Max 8, back stock is located in both the forward and aft galleys.

54
Q

A child on your flight ordered on and you are fulfilling the drink order. Do you fill the child’s drink cup all the way?

A

No-Do not fill children’s drinks completely. Provide a lid and a straw when serving drinks to children.

55
Q

If a Pilot from the Flight Deck needs to use the lavatory during Cruise, how many Flight Attendants must be present in the forward entry area galley to properly open the Flight Deck door?

A

You must always have 2 crew members in the forward entry area galley to open the Flight Deck door.

Southwest Airlines (27 decks)

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