Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Southwest Airlines > Terms > Flashcards

Terms Flashcards

1
Q

ASAP

A

Aviation Safety Action Program-FAA Sponsored reporting program that allows FA’s to voluntarily submit confidential reports concerning safety violations and/or general Safety concerns without fear of company discipline or civil penalties from the FAA.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

ASAP Reports provide:

A

Valuable data which helps the ASAP Event Review Committee (ERC) identify hazards, evaluate the related risks, and make procedural recommendations.
Goal: to fix future problems before they occur.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

ASAP Event Review Committee

A

ERC-identifies hazards, evaluates related risks, and makes procedural recommendations.
Partnership between FAA, TWU and SW

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Flight deck

A

Pilot’s workspace-has 3 or 4 seats
1-Captain
1-FO-first officer
1-2 jump seats
-fortified door that opens toward cabin from either side using comm. Protocols and a code on a keypad
Viewport to see into the cabin

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

B737-700

A

143 seats
2 exit rows
24 rows
Demo positions-
A-PA
B-OWWE
C-1

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Brief customers w/ disabilities on:

A

Where-I will show you to the nearest exit
When-I will assist you when the flow of traffic has diminished
How-Use appropriate manners to assist Customers to prevent pain and injury.
How may I assist you?
-must assist customers w/ disabilities w/ carryons even if they did not pre board

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

UM

A

Complete paperwork
Brief UM
Inform UM and crew of each other
Look at specials report before departure and final descent
Deplane first-“A”
Sweeper may assist

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Assistive devices
Ex: cane

A

Must be stowed under the seat in front of PAX or as close to the PAX as possible
-not considered carry on items

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

POC
Portable Oxygen Concentrator

A

No one may sit closer to the window than a PX using the POC for taxi, takeoff or landing
-if pc uses POC without prior clearance from ground ops they must be asked to stop
Use oxygen on board if emergency

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

3 R’s of OWWE Briefing

A

Remind
Requirements
Reseating

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

The following cannot be stored in gate check

A

-assistive devices
-medication
-electronic cigarettes
-spare lithium batteries

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Just finished preflight duties and are ready to board. What should be the first thing you check before a PX steps onto the aircraft?

A

Ensure min crew requirements are met and all FA’s are in their boarding positions.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Just heard cleared for Departure PA-What do you do?

A

Assume brace position and conduct 30 second review

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Service

A

-serve mixed drinks w/ a stir stick
-serve mini w/ cap off if they want to mix their own
-circle all alcohol so you know what to pull out of kits
-do not leave an empty spot on your tray
-Avoid touching rim of cup
-dont put hot beverage cup inside plastic cup
Serve w/ napkin and smile

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Core Attributes of Flight Attendants

A

P-professional
O-observant
W-Welcoming
E-Engaging
R-Respectful

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

NOC
Network Operations Control

A

Report/Call them if you dont have or lost IEFB
Bases-have replacements
Outstations-dont-must print out FAM and SSI-(paper copy)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Risk and Resource Mgmt (RRM)
Task Loading

A

The amount of time your think you have to complete a task
Ex: boarding a flight

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Additive Conditions

A

Turbulence
Weather
Inoperative equip
Customer w/ issues

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Crew factors

A

Illness
Fatigue
Social media
Stress

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Risk and Resource Mgmt (RRM)
ABCD-Building blocks

A

A-Assets-asset what’s happening
B-Balance
C-Communicate w/cohearts/passengers
D-Do and debrief (active learning)
-carry out the plan
-were expectations met
-debrief to improve future performance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

REV Napkin

A

Nod to Herb and Ron discussing SW at San Antonio bar St. Anthony’s
Triangle
Dallas-Houston-San Antonio

22
Q

What’s on REV napkin

A

Left top corner-flight #
Center-passenger count including um’s/lap kids
Top right-pairing
Bottom right-FA’s

23
Q

Max 8 Zone Count?
Who determines when to rezone?
Total passenger Count?

A

“D”
Ops agent
C

24
Q

Boarding without pilots

A

-working phone to call ops agent
-pre-departure briefing
-pilots “A” and ops agent
-Ensure all understand that inbound pilots are leaving
-arrival time of outbound pilots
-Ground power connected
-work with ops agent to ensure PA working
-ground power lost-
Power reset by ramp agent
2 attempts permitted
Customers must deplane after 2 failed attempts

25
Q

Originators

A

First flight of A/C for day
Back from hangar
Int’l
Powered down

26
Q

Begin Cabin Service:

A

As soon as airborne and safe walking attitude is reached
-make Service PA
-Fasten seatbelt PA-signaled my fasten seat belt sign/captain turns on or says
-fasten seat belt off pa
-fasten seat belt reminder pa
-pilots will ring cabin w/ one high low chime to indicate that sterile flight deck over
-PED PA

-

27
Q

During taxi/takeoff/landing, cabin and entry lights should be set to match outside conditions

A
28
Q

Passenger Service Unit (PSU)

A

Underside of OHB and above every row, a PX service unit provides 3 air vents, 3 reading lights, 4 oxygen masks, F?A call button

29
Q

Call System-
A colored light (master call indicator) on the centerline exit sign indicates the call’s origin.

A

EXIT sign
Crew call-light pink
Passenger call light-blue
Lavatory call light-amber

30
Q

Cabin color signals and chimes

A

Amber-1high chime-lavatory-need help
Blue-1high chime-passenger needs help
Pink- (taxi)-1 high low-cleared for take off in 1 minute-pilot
pink (ascent)-1 high low-sterile flight deck ends-pilot
pink (descent) 1 high low-sterile flight deck begins-pilot
pink -2 high low -FA-pick up interphone
Pink-2 high low-pilot-pick up interphone
Pink-3 high low-pilot-alert: “A” contact flight deck
Pink-4 high low-pilot-emergency-“A” contact flight deck immediately
Fasten Seat belt sign on/off-1 low chime-pilot

31
Q

Prohibited carry on items

A

Spray starch
Aerosol wrinkle remover
Aerosol room deodorizers
Torch lighters
Strike anywhere matches
Self defense spray
Oxygen bottles
FRH’s

32
Q

B737-700
Cabin Equipment checks-A

A

Fwd lavatory
Fwd F/A jumpseat
Fwd entrystowage compartment
Fwd-galley stowage compartment
Fwd galley literature pocket

33
Q

B737-700
Cabin Equipment checks-B

A

Aft lav
Aft jumpseat
Aft entry. Stowage compt
Aft-right seat back pocket

34
Q

B737-700
Cabin equip checks-C

A

OWWE
Fwd try OHB bin
Life raft compartments- fwd and mid cabin

35
Q

Equip checks-B737-800
A

A

Fwd lav
Jumpseat
Fwd entry stowage compartment
Fwd galley stowage compartment’
Fwd galley literature pocket

36
Q

B737-800-B
Cabin Equipment Checks

A

Aft lav
Jumpseat
Aft closet
Aft right seat back pocket

37
Q

B737-800-C

A

OWWE
Life rafts
Fwd rt OHB

38
Q

B737-800-B
Preflight cabin equip checks

A

Aft left and right lavatories
Jump starts
G4B galley

39
Q

B737-800 “C”
Preflight Cabin equip checks

A

OWWE
Life rafts

40
Q

Claim at Gate Tag

A

Used for Medical equip-wheelchairs
Assistive devices
Baby strollers/car seats
SW crew member bags whether deadheading or commuting

41
Q

Specials and Connections sheet

A

Report lets you know what specials are flying with you-given to you by Ops Agent

42
Q

Special Service report

A

This sheet tells you about the route of the A?C and addt’l details-given to you by ops agent

43
Q

Passenger Count Worksheet

A

Given to Ops Agent after pre-requested count has been finished
“C”
Ops Agent will request zone count “B”

44
Q

30 second review

A

Brace position and brace command until A/C stops
Evacuation decision
Assigned exit procedures
Evacuation commands

45
Q

Non provisioning stations

A

“A” cracks forward entry door
B cracks both aft entry and galley service door-700
D cracks aft galley service door -800/max8

46
Q

Zone Count requires:

A

WN 1204 Passenger Count Worksheet

47
Q

Service-(Serving Drinks)-B737-700
24 rows

A

Rows-
A-1-8
B-17-24
C-9-16
D-N/A

48
Q

Service (serving drinks)-B737-800
30 rows

A

A-1-8
B-23-30
C-9-15
D-16-22

49
Q

Non scheduled Operations Manual(NSOM)

A

All operations outside of SW regularly scheduled service
Purpose of manual to facilitate understanding and improve efficiency among affected workgroups and stakeholders during non-scheduled operations.
-charters
-position flights
Maintenance ferries

50
Q

Repositioning Flights

A

Captain may ask F/A’s to sit in zone 1instead of jump seats to address weight and balance issues.

51
Q

Aircraft Security Checklist

A

WN-966 form
Checking Alcohol kits

52
Q

RON Originator duties for coffee

A
  1. Turn of coffee maker
  2. Press hot water button to purge air from the coffeemaker
  3. Brew 1 pot of water and empty pot into trash

Southwest Airlines (27 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions