Terms Flashcards
(52 cards)
ASAP
Aviation Safety Action Program-FAA Sponsored reporting program that allows FA’s to voluntarily submit confidential reports concerning safety violations and/or general Safety concerns without fear of company discipline or civil penalties from the FAA.
ASAP Reports provide:
Valuable data which helps the ASAP Event Review Committee (ERC) identify hazards, evaluate the related risks, and make procedural recommendations.
Goal: to fix future problems before they occur.
ASAP Event Review Committee
ERC-identifies hazards, evaluates related risks, and makes procedural recommendations.
Partnership between FAA, TWU and SW
Flight deck
Pilot’s workspace-has 3 or 4 seats
1-Captain
1-FO-first officer
1-2 jump seats
-fortified door that opens toward cabin from either side using comm. Protocols and a code on a keypad
Viewport to see into the cabin
B737-700
143 seats
2 exit rows
24 rows
Demo positions-
A-PA
B-OWWE
C-1
Brief customers w/ disabilities on:
Where-I will show you to the nearest exit
When-I will assist you when the flow of traffic has diminished
How-Use appropriate manners to assist Customers to prevent pain and injury.
How may I assist you?
-must assist customers w/ disabilities w/ carryons even if they did not pre board
UM
Complete paperwork
Brief UM
Inform UM and crew of each other
Look at specials report before departure and final descent
Deplane first-“A”
Sweeper may assist
Assistive devices
Ex: cane
Must be stowed under the seat in front of PAX or as close to the PAX as possible
-not considered carry on items
POC
Portable Oxygen Concentrator
No one may sit closer to the window than a PX using the POC for taxi, takeoff or landing
-if pc uses POC without prior clearance from ground ops they must be asked to stop
Use oxygen on board if emergency
3 R’s of OWWE Briefing
Remind
Requirements
Reseating
The following cannot be stored in gate check
-assistive devices
-medication
-electronic cigarettes
-spare lithium batteries
Just finished preflight duties and are ready to board. What should be the first thing you check before a PX steps onto the aircraft?
Ensure min crew requirements are met and all FA’s are in their boarding positions.
Just heard cleared for Departure PA-What do you do?
Assume brace position and conduct 30 second review
Service
-serve mixed drinks w/ a stir stick
-serve mini w/ cap off if they want to mix their own
-circle all alcohol so you know what to pull out of kits
-do not leave an empty spot on your tray
-Avoid touching rim of cup
-dont put hot beverage cup inside plastic cup
Serve w/ napkin and smile
Core Attributes of Flight Attendants
P-professional
O-observant
W-Welcoming
E-Engaging
R-Respectful
NOC
Network Operations Control
Report/Call them if you dont have or lost IEFB
Bases-have replacements
Outstations-dont-must print out FAM and SSI-(paper copy)
Risk and Resource Mgmt (RRM)
Task Loading
The amount of time your think you have to complete a task
Ex: boarding a flight
Additive Conditions
Turbulence
Weather
Inoperative equip
Customer w/ issues
Crew factors
Illness
Fatigue
Social media
Stress
Risk and Resource Mgmt (RRM)
ABCD-Building blocks
A-Assets-asset what’s happening
B-Balance
C-Communicate w/cohearts/passengers
D-Do and debrief (active learning)
-carry out the plan
-were expectations met
-debrief to improve future performance
REV Napkin
Nod to Herb and Ron discussing SW at San Antonio bar St. Anthony’s
Triangle
Dallas-Houston-San Antonio
What’s on REV napkin
Left top corner-flight #
Center-passenger count including um’s/lap kids
Top right-pairing
Bottom right-FA’s
Max 8 Zone Count?
Who determines when to rezone?
Total passenger Count?
“D”
Ops agent
C
Boarding without pilots
-working phone to call ops agent
-pre-departure briefing
-pilots “A” and ops agent
-Ensure all understand that inbound pilots are leaving
-arrival time of outbound pilots
-Ground power connected
-work with ops agent to ensure PA working
-ground power lost-
Power reset by ramp agent
2 attempts permitted
Customers must deplane after 2 failed attempts
