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Southwest Airlines > Company Terms And Abbreviations > Flashcards

Company Terms And Abbreviations Flashcards

1
Q

Weather

A

WX

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2
Q

WN

A

Southwest Airlines

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3
Q

YT

A

Young Traveler

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4
Q

UTC

A

Unavailable to Contact

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5
Q

UM

A

Unaccompanied Minor

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6
Q

TWU

A

Transport Workers Union

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7
Q

TSA

A

Transportation Security Administration

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8
Q

RON

A

Remain Overnight

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9
Q

RBF

A

Read Before Fly

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10
Q

Ramper

A

Ramp Agent

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11
Q

RT (R/T)

A

Recurrent Training

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12
Q

PTK

A

Passenger Transfer Kit

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13
Q

PSU

A

Passenger Service Unit

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14
Q

Provo

A

Provisioning

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15
Q

PBE/Smoke Hood

A

Protective Breathing Equipment

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16
Q

POS

A

Positively Outrageous Service

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17
Q

POB

A

Portable oxygen Bottle

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18
Q

PIC

A

Pilot in Command

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19
Q

PED

A

Portable Electronic Device

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20
Q

PAX/PX

A

Passenger

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21
Q

P.A.W.S.

A

Pets are welcome on Southwest

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22
Q

PA

A

Public Announcement

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23
Q

OWWE

A

Over Wing Window Exit

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24
Q

Ops

A

Operations

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25
Q

Ops Agent

A

Operations Agent

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26
Q

OHB

A

Overhead Bin

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27
Q

OE

A

Operating Experience

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28
Q

NRSA

A

Non Revenue Space Available

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29
Q

N/S

A

No Show

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30
Q

MX

A

Maintenance

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31
Q

MBL

A

Might Be Late

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32
Q

LRBL

A

Least Risk Bomb Location
If found on aircraft F/A’s work together to put in LRBL:
Use Safety Info. Card to slide under and carry “bomb” to AFT Galley Door (Boeing designed this door to blow out purposely)
Place on top of Slide Bussle,
Remove/Collect POB and any safety equip that you may be able to use.
Begin piling hard shell luggage and then soft shell luggage around the trussle and bomb
Add wet clothing
Seat cushions
And then plastic bags and then use ties, belts, etc… to secure the LRBL.
If it detonates, it is designed to take out the door and then hopefully can save the pax and plane.
unwrap oxygen mask cord and then place close to bomb so that the mask portion is dangling (but this would let know investigators know where the bomb originated if it exploded)

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33
Q

LEO

A

Law Enforcement Officer-
Allowed to carry gun on plane/but must store in non-descript bag under seat or in flight/deck
Must identify to FA/‘s and Flight Deck
-Police officers
-FBI agents
-Immigration and Customs Enforcement (ICE)officers
ATF agents
Inspectors
Each armed person should know the identity and location of any other armed person, and the Captain must be notified. Because SW does not assign seats, we rely on armed people to preboard and introduce themselves.

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34
Q

LAV

A

Lavatory

35
Q

ISC

A

Inflight Security Coordinator

36
Q

IR

A

Irregularity Report

37
Q

IEFB

A

Inflight Electronic Flight Bag

38
Q

Inop

A

Inoperative

39
Q

IIOTG

A

Inflight info on the go

40
Q

Hazcom

A

Hazard Communication

41
Q

Hazmat

A

Hazardous Materials

42
Q

GSC

A

Ground Security Coordinator

43
Q

FWD

A

Forward
(A portion of the aircraft)

44
Q

FTR

A

Failure to Report

45
Q

F/O (FO)

A

First Officer

46
Q

FAK

A

First Aid Kit

47
Q

FFDO

A

Federal Flight Deck Officer-
Pilots who have had special training. They carry a weapon in the course of their duties as Captain or FO.
-May not sit in a cabin jump seat w/out permission from Captain. If they do, weapon must be kept on flight deck.
-if sittin gin a cabin weapon must be locked. NDB (nondescript bag) under the seat in front of them.
-permitted to remove their weapon from their bag only when they are in a mission status on flight deck.

48
Q

FAR

A

Federal Aviation Regulation

49
Q

FAM

A

Flight Attendant Manual/Federal Air Marshal
Always travel in twos.
Primary objective:to protect the flight deck
Must sign WN-364

50
Q

FAA

A

Federal Aviation Administration

51
Q

F/A (FA)

A

Flight Attendant

52
Q

ETD

A

Estimated Time of Departure

53
Q

ETA

A

Estimated Time of Arrival

54
Q

EMK

A

Emergency Medical Kit

55
Q

EAP

A

Employee Assistance Program

56
Q

DOT

A

Dept. of Transportation

57
Q

D/H

A

Deadhead

58
Q

CWA

A

Crew Webb Access

59
Q

CSS

A

Customer Service Supervisor

60
Q

CSA

A

Customer Service Agent

61
Q

CS and S

A

Customer Support and Services

62
Q

CRS

A

Child Restraint System

63
Q

CRM

A

Crew Resource Management

64
Q

CRO

A

Complaint Resolution Official

65
Q

CISM

A

Critical Incident Stress Management

66
Q

Capt

A

Captain

67
Q

AED

A

Automated External Defibrillator

68
Q

ATC

A

Air Traffic Control

69
Q

APU

A

Auxiliary Power Unit

70
Q

AFT

A

Rear portion of Aircraft

71
Q

ABA

A

Able-bodied Assistant

72
Q

A/C

A

Aircraft

73
Q

SWA Boeing Jets

A

737-700-143 seats
737-800-175 seats
737-Max 8-175 seats

74
Q

3 C’s of Social Media

A

Customers
Coworkers
Company

75
Q

11 Base Locations

A

OAK
LAX
LAS
PHX
DEN
DAL
HOU
MDW
ATL
MCO
BWI

76
Q

BOEING JET 737-MAX8

A

175 SEATS

77
Q

BOEING JET 737-800

A

175 SEATS

78
Q

BOEING JET 737-700

A

143 SEATS

79
Q

FFDO-

A

Federal Flight deck Officer

80
Q

5 step approach to get voluntary compliance from a Passenger

A
  1. Ask
  2. Set Context
  3. Preset options
  4. Confirm
  5. Act
    Approach changes when:
    -the attempt to redirect behavior or defuse a conflict has failed
    -the Pax behavior becomes life threatening
81
Q

Lockdown initiated when:

A

-all traffic between the pax cabin and flight deck is suspended until the disturbance has been resolved
-notify the pilots
-if aircraft is in flight (includes threat levels 1-4
-if the a/c is at the gate, no need to initiate lockdown for a level 1 threat

82
Q

Clear Zone procedures are in effect from pushback to arrival

A

Monitor the clear zone during flight
Pax loitering not permitted
No lines formed at forward lavatory
Monitor clear zone if the flight deck is accessed during a fight or if the pilots access the cabin.
Monitor the clear zone during any cabin disturbance, emergency or first aid issue

If Pilots suspect a violation of clear zone or flight deck communication’s protocols they will ring the cabin “alert” signal 3 high-low chimes

83
Q

Bombs received in one of 3 ways

A
  1. Verbal bomb threats are spoken
  2. Written bomb threat -a note someone hands you
    A message left behind in the lav or literature pocket

Southwest Airlines (27 decks)

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