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Southwest Airlines > First Aid, Hatmat/Hazcom > Flashcards

First Aid, Hatmat/Hazcom Flashcards

1
Q

Events that could signal a need for first-aid care:
Noises-

A

-chime (pax call button. Lavatory)
-screams
-yells-moans
-calls for help
Sudden loud voices from nearby pax

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2
Q

Unusual

A
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3
Q

Unusual appearances or behaviors that could signal a need for first-aid care:

A

-Trouble breathing
-clutching at the chest or throat
-slurred confused, or hesitant speech
-unexplainable confusion or drowsiness
-sweating for no apparent reason
-unusual skin colors

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4
Q

First aid steps

A

-recognize first aid emergencies
-assess the scene and situation
-Evaluate the symptoms

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5
Q

When you treat a victim….

A

Always safeguard yourself first then assess the situation.

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6
Q

Assessing a first aid scene and situation:

A

-be aware of the dangers you might encounter including exposure
-make sure scene is safe and remember your own personal safety is first priority
-wear personal protective equipment you deem necessary, especially gloves
-gain as much info. As possible about incident
-build mental picture in your head
-details you observe can help you care for victim, especially if illness or injury not obvious
-underlying indicators, ie> bracelet or necklace
-are pax in the way?
-is victim non-cooperative?

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7
Q

Evaluate Symptoms:

A

-nausea
-vomiting
-temperature
-headache

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8
Q

Signs-details discovered through your senses-sight, touch, hearing, and smell during course of interviewing the customer-

A

Bleeding
Swelling
Deformaties
Rash ( could be a sign, symptom, or both)
*The customer may feel the rash-it may be itchy, but you can also see it
Condition (sign, symptom, or both)

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9
Q

Unconsious passengers-complete the following:

A

-check for normal breathing
-look for obvious bleeding
-look for medical alert emblem
-bracelet
-necklace
-tattoo
-card in wallet or purse
-interview the pax seated nearby unconscious/unresponsive victim
*dont move unless he/she is in immediate danger or you need to perform CPR.

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10
Q

Conscious passengers-

A

Interview them using the Medical Emergency Checklist
*remember the acronym:
SAMPLE :
S-SIGNS AND SYMPTOMS
A-ALLERGIES
M-MEDICATIONS
P-PAST HISTORY
L-LAST ORAL INTAKE
E-EVENTS

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11
Q

Medical Emergency Checklist:

A

SAMPLE
S-signs and symptoms
A-allergies
M-medications
P-past history
L-last oral intake
E-events

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12
Q

Signs and symptoms-

A

-signs are what you can see, hear, and feel
-symptoms are what the victim tells you about how they feel or what hurts and how that feels

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13
Q

Allergies

A

Do you have allergies to food or medications?

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14
Q

Medications-

A

What meds are you currently taking?
When was last dose?

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15
Q

Past history

A

Have you ever experienced this problem before?
What did you do to treat it?
Do you have any current illnesses or conditions?
Any past?

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16
Q

Last oral intake

A

When did you last eat or drink fluids?
Consume alcohol?

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17
Q

Events

A

What events led up to this condition?

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18
Q

Signs of serious illness or injuries

A

-unexplained illness such as fever or blurry vision
-symptoms do not diminish quickly in response to appropriate care
-injury that may require medical advice or direction
-the pax has difficulty breathing
-signs of unresponsiveness

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19
Q

Determine consciousness by:

A

Tapping customer on shoulder or touching lightly on the face and asking,
“Are you okay?
May or may not be serious, but always perform complete assessment on victim.
If necessary request medical assistance from a customer parent, etc….

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20
Q

Minor cuts and scrapes use:

A

Adhesive bandages from the OTC or First-Aid kit

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21
Q

Motion sickness

A

Use anti-nausea tablets from the OTC kit

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22
Q

Minor burns

A

Cool the burn by flushing it with large amounts of cool water (apply soaked towels or blankets and keep cool by saturating with water) for 10 min if possible.

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23
Q

Controllable nose bleeds

A

Have victim pinch nostrils for several minutes.
You can apply a cold compress across the bridge of the nose

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24
Q

Minor Ear distress

A

Tell the victim to yawn, swallowing (provide a beverage), chewing gum, use nasal spray

25
Q

We do not diagnose illnesses report what you have found out from the pax to medical consultant-stay with pax until:

A

-The medical consultant tells you to do something else
-you have landed and turned the pax over to medical personnel
-you have turned pax over to family
-pax is able to take care of themselves

26
Q

Universal precautions

A

Measures we take to avoid exposures to bloodborne pathogens, and high-risk gloves are part of a universal precaution regimen.
Always good to have gloves for first aid situations

27
Q

Use gloves in every first-aid situation

A

-carry a pair of cabin clean-up gloves in your apron or pants pocket for emergencies
-you will always have some protection should you need it

28
Q

High risk gloves located:

A

-PPE (personal equipment kits) located in Cabin Clean-up bag
-In Fast response kit
-EMK (Emergency Medical kits)

29
Q

Personal Protective Equipment Kits (PPE)

A

Found in Cabin clean-up bag

30
Q

Cabin Clean-up bag

A

4 PPE kits
Inside PPE kits:
-1 gown
-2 pair nitrile gloves (Med.) and 2 pr. Nitrile gloves (extra large)
-1 face mask w/ eye shield and ear loops
-4 disposable clean up towels
-2 spill cover pads to cover large spills
-4 antiseptic wipes
-2 red biohazard waste disposal bags w/ tie
-1 list of contents
-1 biohazard scoop
-2 germicidal wipes
-1 black bag

31
Q

Complete the following after use of the PPE kits:

A

-dispose of the used items in accordance with red-bag waste procedures
-return unused supplies to original location
-notify the Captain of the items used

32
Q

Cabin Clean-up Bag

A

4 PPE kits
4 syringe tubes
1 shaker of absorbent powder
4 red biohazard wasted disposal bags w/ties
1 wrist Restraint kit
5 WN-1203 SWA Hepatitis B Virus (HBV) Vaccination Acceptance/Declination Statement forms

33
Q

WN-1104 Bloodborne Pathogen (BBP) EXposure Incident Quick Reference Guide

A

Summarizes all procedures to be followed when dealing with bodily fluids and/or potential exposure to bloodborne pathogens

34
Q

Bloodborne Pathogens

A

Infectious microorganisms in human blood that can cause disease in humans
Include:
Hepatitis B (HBV)
Hepatitis C (HCV)
Human immunodeficiency virus (HIV)
Malaria
Syphilis
Zika
Wes Nile

35
Q

Other Potentially Infectious Materials (OPIM)

A

-saliva containing blood (as in dental procedures)
-semen
-vaginal secretions
-breast milk
-any bodily fluid visibly contaminated w/ blood (vomit, urine)

36
Q

Spread of infectious disease

A

Direct transfer of bacteria, viruses, or other germs from1 person to another
Touches-kisses-coughs-sneezes

37
Q

Emergency Medical Kit

A

Contents of either compartment are for use by medical personnel, and using the kit requires Pilot notification and submitting an IR.
A medical consultant may authorize FA’s to access ether compartment of the EMK.
Location:
-1 in fwd right OHB (B737-700)
-1 in fwd-entry stowage compartment (B737-800)
-G2 storage closet-B737-800 G7/Max8

38
Q

Requesting a Medical Consultant

A

-24 hour medical help hotline that provides recommendations for any inflight medical emergency or medical condition where advice is necessary.
-Any time a significant medical event occurs onboard, a connection to the medical consultant must be requested.
-The medical consultant can be contacted:
-at the gate by calling Dispatch and asking to be connected on the jetbridge phone
-onboard using the radio headset or SATCOM system
-relaying info. To the Pilots

39
Q

Medical Consultant

A

1 FA will stay w/passenger
Remaining FA’s:
-notify flight Deck
-page for medical assistance
-request the connection
-retrieve appropriate emergency equip.
-monitor the clear zone
-Ring the flight deck 4 times
-State: name, location in cabin, nature of medical emergency
-Captain will advise FO of situation
-FO will initiate the connection with medical consultant

40
Q

Medical Cons

A
41
Q

Setup and use of the Medical Headset

A

-while pilots are initiating the connection w/Medical Consultant, FA’s will do:
-retrieve radio headset located in the right OHB 737-700
800/800E-fwd entry stowage compartment
Max8-G@ stowage closet
700-1/14/24 OHB rows
800 5/15/26 rows

42
Q

Radio Etiquette

A

-use plain English and simple phrases
-Identify yourself by name, airline, and flight number each time you speak to avoid confusion w/ other radio traffic
-be prepared to write down important info.
Do not transmit if someone else is talking
-speak slowly and directly into the microphone
-maintain a constant volume and rate of speech
-slow down-pause each time after pressing the transmit button before speaking

43
Q

Radio Headset standard words and phrases

A

Acknowledge-Do you understand?
Correction-disregard previous message, here is the correct information
How do you read?-is my transmission clear?
Negative-no or that is not correct
Over-my transmission has concluded
Out-my transmission has concluded
Say again-repeat all or the following part of your last transmission
Stand by-wait and i will call you

44
Q

Four “B”s

A
  1. Breathing
  2. Bleeding
  3. Broken Bones
  4. Burns
45
Q

First Aid kit

A

Contains supplies for treating minor injuries
700-1 fwd and one aft
800/Max8-1 fwd and 2 aft
Contents:
Adhesive bandage compresses-1 inch
Antiseptic swabs
Ammonia inhalants (ampules or wipes)
Bandage compresses, 40 in
Arm splint, non-inflatable
Leg splint-non-inflatable
Roller bandage, 4”
Adhesive tape-1’ stand roll
Bandage scissors
*using requires Pilot notification and an IR report

46
Q

Stroke signs and symptoms

A

Weakness or numbness on one side of:
-face
-arm or leg
-loss of speech, slurred speech or incoherent speech
Unexplained confusion, dizziness or balance
Dimness of vision in one or both eyes
Loss of consciousness
Treatment-
-administer oxygen
-

47
Q

Think FAST
Stroke

A

F-Face-have the victim smile-1 side will not respond, drooling and one side of face will have a loss of muscle tone
A-Arms-have the victims raise arms. 1 arm will not raise as high as the other and will drift downward
S-Speech-slurred or incoherent-Ask simple Q’s
What day is it?
What is your name?
T-Time-stroke victims need medical attention fast

48
Q

Diabetic Emergencies Low Blood sugar
(Hypoglycemia)

A

Causes-
Skipped meals
-strenuous or sudden increase in activity
-injected too much insulin
-emotional stress
-physical stress from extreme heat or cold
-as a result of illness/vomiting
Signs and symptoms-
Sweating, nervousness
Normal breath odo (not sweet) moist tounge
Shallow breathing
Drunken behavior, confusion, irritability
Seizure
Treatment-
If the victim is conscious give them sugar, candy, soft drink or juice
Unconscious-place sugar between lower lip and front of mouth

49
Q

Diabetic Emergencies High Blood Sugar (Hyperglycemia)

A

Causes-victim has eaten, but forgot insulin
Victim has overeaten and did not take enough insulin
Signs and symptoms_
Dry, flushed skin
Fruity, sweet, nail polish remover breath odor, and dry tongue
Treatment-Self-administer insulin
*if question of low or high administer sugar. Little risk.

50
Q

Seizures

A

Causes-
Epilepsy
Head injury
Low blood sugar
Heat-related injury
Poison
Signs and symptoms-
Victim may have a premonition
Violent, involuntary muscle contractions
Assistance animal may react
Victim’s face and lips may be discolored
Eyes roll back
Froth’s at mouth
Face may be contorted
May lose consciousness
May or may not remember having seizure
Treatment-do not restrain movement
-place a pad under victim’s head
Surround w/padding
Position head to the side so all fluids drain from the mouth
Access the victim’s breathing
Place the victim in a comfy position and allow the victim to sleep
Assess the breathing
Place the victim in a comfortable position and allow the victim to sleep
If the seizure resulted from any cause other than epilepsy, do not allow the victim to sleep
Administer oxygen

51
Q

Bleeding

A
52
Q

Childbirth

A
53
Q

Head injury

A
54
Q

Broken Bones or fractures

A
55
Q

Guidelines for Splinting

A
56
Q

Burns

A

1st degree-skin appears reddened
2nd degree Burns’s-skin is blistered
3rd -there is deep destruction of skin and tissue white or charred appearance

57
Q

Eye Injuries

A
58
Q

Home Exhaustion vs. Heat stroke

A
59
Q

Delegating duties to other flight attendants

A

Southwest Airlines (27 decks)

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