Company Terms 2 Flashcards by Vicki Moore

Q

Inflight Electronic Flight Bag

A

IEFB

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Q

Inoperative

A

Inop

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Q

Inflight Info On The Go

A

IIOTG

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Q

Hazard Communication

A

HazCom

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Q

Hazardous Materials

A

Hazmat

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Q

Ground Security Coordinator

A

GSC

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Q

Forward (A portions of the aircraft)

A

FWD

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Q

Failure to Report

A

FTR

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Q

First Officer

A

F/O

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Q

First Aid Kit

A

FAK

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Q

Federal Flight Deck Officer

A

FFDO

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Q

Federal Aviation Regulation

A

FAR

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Q

Federal Air Marshall
Flight Attendant Manual

A

FAM

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Q

Federal Aviation Administration

A

FAA

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Q

Flight Attendant

A

FA
F/A

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Q

Estimated Time of Departure

A

ETD

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Q

Estimated Time of Arrival

A

ETA

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Q

Emergency Medical Kit

A

EMK

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Q

Employee Assistance Program

A

EAP

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Q

Department of Transportation

A

DOT

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Q

Deadhead

A

D/H

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Q

Crew Webb Access

A

CWA

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Q

Customer Service Supervisor

A

CSS

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Q

Customer Service Agent

A

CSA

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Customer Support and Services

CS and S

Child Restraint System

CRS

Crew Resource Management

CRM

Complaint Resolution Official

CRO

Critical Incident Stress Management

CISM

Captain

Capt

Automated External Defibulator

AED

Air Traffic Control

ATC

Auxiliary Power Unit

APU

Rear portion of aircraft

AFT

Able Bodied Assistant

ABA

Air Craft

A/C

Customer Co-workers Company

3 C’s of Social Media

Weather

WX

Southwest Airlines

WN

Young Traveller

YT

Unavailable to Contact

UTC

Unaccompanied Minor

UM

Transport Workers Union

TWU

Transportation Security Administration

TSA

Remain Overnight

RON

Read Before Flying

RBF

Ramp Agent

Ramper

Recurrent Training

R/T RT

Passenger Transfer Kit

PTK

Passenger Service Unit

PSU

Provisioning

Provo

Positively Outrageous Service

POS

Portable Oxygen Bottle

POB

Pilot In Command

PIC

Portable Electronic Device

PED

Passenger

Pax PX

Pets are Welcome on Southwest

P.A.W.S.

Public Announcement

PA

Over Wing Window Exit

OWWE

Operations

Ops

Operations Agent

Ops Agent

Overhead Bin

OHB

Operating Experience

OE

No Show

N/S

Maintenance

MX

Might Be Late

MBL

Least Risk Bomb Location

LRBL

Law Enforcement Officer

LEO

Lavatory

LAV

Inflight Security Coordinator

ISC

Irregularity Report

IR