Preflight

Question 1

Rev Napkin

Answer 1

Passenger count-center
Flight number-top left
Flight Attendant names-bottom right
City pairs-top right

Question 2

Captain’s preflight briefing

Answer 2

-Introductions
-anticipated weather
-anticipated delays
-any special instructions or information
-how many segments the Pilots will be flying with this Inflight Crew
-mechanical or maintenance issues pertaining to the flight

Question 3

Briefing Documents

Answer 3

-Specials and Connections sheet
-Special Services Report
-Passenger Count Worksheet

Question 4

Specials and Connections Sheet

Answer 4

This report lets you know what Specials are flying with you. It is given to you by the Ops Agent.

Question 5

Special Service Report

Answer 5

This sheet tells you about the route of the A/C and additional details. It is given to you by the Ops Agent.

Question 6

Passenger Count Worksheet

Answer 6

Given to the Ops Agent after the pre-requested count has been finished. (Ops Agent will request a zone count only when needed, and they will request it during the preflight briefing.)

Question 7

Care Travel

Answer 7

SW process of identifying and tracking Care Passengers traveling on SW following an A?C accident or incident. A/C Accident Response Teams will advise stations and crews of flights with Passengers onboards and provide additional information regarding Employee Action.

Question 8

Claim at Gate Tag
Used for:

Answer 8

-medical equipment such as personal wheelchairs
-assistive devices
-baby strollers and car seats checked due to lack of space
-SW Crewmembers’ bags, whether deadheading or commuting

Question 9

NSOM
Non-Scheduled Operations Manual

Answer 9

Include all operations outside of SW regularly scheduled service.
-Charters
-position flights
-maintenance ferries

Question 10

NSOM
Non-Scheduled Operations Manual

Answer 10

A cross-departmental reference resource for non-scheduled operations key tasks to ensure compliant, reliable, and repeatable operations.
-Resource employees can use to see a process start to finish and learn more about the tasks other workgroups are performing during a non-scheduled operation.

Question 11

NSOM
Non-Scheduled Operations Manual

Answer 11

A cross-functional alignment manual to facilitate understanding and improve efficiency among affected workgroups and stakeholders during non-scheduled operations-supplements department procedural manuals for respective workgroups.
First publish focuses on charters

Question 12

Repositioning Flights

Answer 12

Captains may ask FA’s and Passengers to sit in zone one instead of jump seats to address Weight and Balance issues. If asked, F/A’s sit in cabin seat closest to jump seat in zone one.
FA’s must perform all standard FA safety duties)preflight checks, emergency briefing to any Passengers, arm/disarm doors)during repositioning flights, even without Passengers.

Question 13

Aircraft Security Checklist

Answer 13

There are procedures that are specific to originators that relate to safety such as the Security Search.
Found on Remain Overnight Aircraft (RON) only prior to the first departure of the day.

Question 14

RON Originator Duties
Steps to ensure coffee pot is operable

Answer 14

1. Turn on the coffee maker
2. Press the HOT WATER button to purge air from the coffeemaker
3. Brew one pot of water and empty the pot into the trash

Question 15

Photluminescent strips must be:

Answer 15

Charged with OHB closed for 10 minutes prior to Passenger boarding

Question 16

What is a Preflight Equipment Check?

Answer 16

You are responsible for conducting preflight equipment checks, which involve verifying the following on cabin equipment:
-is it there
-will it operate
-is it secure

Question 17

Jump seat

Answer 17

Check for:
1. Seat springs upright when released
2. Lap belt/shoulder harness is in working order and not frayed or twisted
3. Ensure buckle correctly latches and releases

Question 18

Enhanced Emergency Medical Kit
(EMK)

Answer 18

1. Check that the emergency Medical Kit (EMK) is present
2. Check that both Medical (main) and Diagnostic (small) compartment seals are intact

Question 19

onboard Emergency Checklist (OEC)

Answer 19

1. Check for presence of the sealed OEC package
2. Ensure the revision number, revision date, and aircraft type on the OEC package cover sheet is correct.
3. If the seal is broken, confirm the number of checklists. If the revision number, revision date, and aircraft type on the OEC package cover are correct, the remaining checklists may be used. Refer to the Inflight Operations Onboard Emergency Checklist Package Revision Record.
4. Report a broken seal and any other discrepancies to Pilots and advise all other Flight Attendants if checklist is missing.
   *If the revision #, revision Date, or A/C type is incorrect on the OEC package cover sheet, F?A’s must use the electronic versions in the FAM

Question 20

Demo Kit Contains:

Answer 20

2 Demo kits on 700
3 Demo kits on 800
1. Oxygen demo mask
2. Life vest
3. 1 demo seatbelt
4. Safety Information card
5. 1 or 2 seatbelt extensions

Demo seatbelts, Seatbelt extensions and Passenger seatbelts are same style
Verify Safety Info is correct.
B, C and D FA’s share demo kits if needed

Question 21

Security Searches are comprehensive. TSA-required inspection of A/C areas that requires completion of the WN-966 Aircraft Security Checklist. SWA Aircraft Appearance Technicians and other authorized personnel completed security searches on originating flights for all areas except inside the?

Answer 21

Alcohol Kits

Question 22

TSA requires completion of the ___________________once F/A complete alcohol kit security search on originating flights.

Answer 22

WN-966 Aircraft Security Checklist

Question 23

The Captain has just completed the preflight briefing and you realize that he forgot to mention a few things. What would you do?

Answer 23

Ask the Captain for that information.

Question 24

Your B F/A isn’t meeting you in the forward galley for a preflight briefing. What would you do?

Answer 24

“A” must relay the information to them prior to departure.

Question 25

According to the RON Originator duties listed in your FAM, what steps do you need to take to purge the water lines?

Answer 25

1. Turn on the coffee maker
2. Run the forward lavatory hot and cold water taps for 15-20 seconds to purge air from the lines.
   3.Press the HOT WATER buttons to purge air from the coffeemaker.
3. Brew 1 pot of water and empty the pot into the trash.

Question 26

Passenger boarding can begin once:

Answer 26

-Preflight procedures are done
-F/A’s are in boarding positions
-Photoluminescent strips have been charged for 10 minutes

Question 27

Ops Agent says Passengers in wheelchairs are waiting to board, when can you let them?

Answer 27

Once you have completed cabin equipment check-Thanks for the heads up.

Question 28

A security search is required prior to boarding Passengers…….

Answer 28

-Before the A/C makes its first flight of the day
-prior to International departure
-After returning to service from scheduled maintenance