Chapter 1 Flashcards
(23 cards)
List the needs from Maslow’s Hierarchy from bottom to top
-Physiological Needs
-Safety Needs
-Belongingness and Love Needs
-Self-esteem Needs
-Cognitive Needs
-Aesthetic Needs
-Self-actualization Needs
-Self-transcendence
What are the Physiological Needs?
Food, water, oxygen, shelter, sleep, clothing
What are the safety needs?
security, freedom from fear and violence, comfort, employment/resources, health
What are the belongingness and love needs?
Affiliation, acceptance,
belongingness
what are the self-esteem needs?
Value and respect ourselves and
others, competence, approval, recognition
what are the cognitive needs?
Knowledge, understanding, novelty,
what are the aesthetic needs?
Order, beauty, symmetry
what are the self actualization needs?
fully developing and using our unique talents, capacities and potentialities
what are the self transcendence needs?
Puts own needs aside in favor of service to others
what are the 3 models of Interpersonal Communication
-Linear Models
- Interactive Models
- Transactional Models
what is a linear model?
it is a one-way process communication with a passive receiver (sender to receiver)
what is an interactive model?
it is a communication process in which listeners give feedback (sender to receiver and vice versa)
what is a transactional model?
-recognize how messages, noise, fields of experience can vary over time.
-emphasize the changing of communication and the multiple roles people assume.
what is the purpose of the DISC?
it is to examine the behaviour of individuals in their environment
what does DISC stand for?
D = Dominance
I = Influence
S = Steadiness
C = Compliance
what is D=dominance?
-the way you deal with problems
-the way you assert yourself and control situations
what is I = Influence?
- the way you communicate and relate to others
what is S = Steadiness?
- your patience, persistence and thoughtfulness
what is C = Compliance
- Describes how you approach and organize your activity, procedures and responsibilities
People who score higher on Dominance and Compliance
tend to be more ______________
task-oriented
People who score higher on Influence and Steadiness tend to be more __________
people-oriented.
People who score higher on Dominance and Influence
generally are more _____________
assertive and active
People who score higher on Compliance
and Steadiness tend to be ________
calm and more cautious
