Chapter 9

Question 1

what is social awareness?

Answer 1

Awareness of the feelings and responces of others (have empathy)

Question 2

what is relationship management?

Answer 2

managing relationships where there is common ground and building rapport

Question 3

People with Disabilities make up
______% of the world’s population

Answer 3

15

Question 4

unhelpful responses

Answer 4

-owning other’s communication and “taking it personally”
-becoming defensive
-becoming judgmental
- indifference
-offering reassurances – “Oh it can’t be that bad”